Heritage Parts Centre Reviews

4.5 Rating 18,762 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th November 2026

Heritage Parts Centre 5 star review on 13th August 2026

Jay

1284

Anonymous

Anonymous // 01/01/2019

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“Parts arrived promptly.fitted well.”

Helpful Report

Posted 1 year ago

“Very quick response and parts delivery Thanks”

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Posted 1 year ago

“Pues no mucho que decir, hasta ahora en todos mis pedidos no he tenido ningún problema. Estoy contento y satisfecho Gracias”

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Posted 1 year ago

“Needed a temp sensor for a t4 the 4 pin one in the coolant housing on the side of the cylinder head, an o ring seal and new clip just incase, arrived promptly”

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Posted 1 year ago

“Always great service”

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Posted 1 year ago

“Ordered my parcel shelf and no problem took my money posted it out, wallop in the beetle happy days”

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Posted 1 year ago

“Excellent Service !! Easy to order & straight forward easy payment !! Very quick Delivery, with up to date notifications of delivery details. Great quality items in very good packaging. Thank you very much.”

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Posted 1 year ago

“Lo consiglio”

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Posted 1 year ago

“Lieferung nicht vollständig und noch immer nicht da”

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Posted 1 year ago

“Unkomplizierte und schneller bestellvorgang. Gute Lieferzeit. Bestens zufrieden”

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Posted 1 year ago

“Very good service, the service kit is just what we wanted and it was fast delivery”

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Posted 1 year ago

“Things didn't go well with my order I piad £91.50 for a part that's in stock I had to contact them to ask why my item had not been posted then had to contact them again item still not posted 5 days after placing and paying for the item I was told it's not even been sent vehicle still off the road and I have had to cancel my order rude uncaring staff and the free postage over £75 is worthless unless you pay premium postage they don't give a toss”

Helpful Report

Posted 1 year ago

Hi Barry, we are sorry that your experience was not a good one. We have reviewed the email chain and can only apologize for the delay in processing your order. Having read the email chain we are satisfied that our Customer Service team dealt with your enquiry in a polite and professional manner. We are committed to helping our customers and apologize that due to a recent surge in orders our warehouse team were running a little behind schedule.

Posted 1 year ago

“Turned up on time .Part was off good quality”

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Posted 1 year ago

“Ordered a front & back bumper for my T4, I received the wrong front bumper. I've tried to contact you on several occassions (phone & email), to which I got told off one of your staff that you don't have a phone to make calls out to your customers. Which I find extremely poor in this day & age! My emails are not getting answered now (which it states I'd get a response within 24Hr) and I've sent others to chase up. I have now had to order the bumper from another company, as my camper is in the middle of a respray & with getting NO response from yourselves. Had no other opition! I've also had to instruct my bank to do a "charge Back", as I can't see this getting resolved anytime soon as this two bit company say they haven't got a phone.”

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Posted 1 year ago

“Perfect service from ordering to delivery. Great quality parts, great communication. Many thanks”

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Posted 1 year ago

“Definitely not a 5 star service. Order was confirmed then nothing. I had to contact you to see where my order was. Foolishly, I made another order this Monday at 09:00. Same thing; order confirmation then nothing. What is the excuse this time? For the second time in two weeks, where's my order, please? It was just so much better and easier when I could phone up and order over the telephone. A much better service in those days.”

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Posted 1 year ago

“Poor communication”

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Posted 1 year ago

“Provides a painless purchasing experience via an easy to use website, delivering items as described. Customer service as it should always be.”

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Posted 1 year ago

“Ich hatte eine Windschutzscheibe bestellt, nach langer Zeit ist sie schlecht verpackt und zerbrochen angekommen. Trotz sofortiger mehrmaliger Reklamation keine Rückantwort vom Verkäufer. Und das bei 110€ Versankosten. Normalerweise sind 0 Sterne gerechtfertigt”

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Posted 1 year ago

“Good customer service highly recommended”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 18,762 reviews