Heritage Parts Centre Reviews

4.5 Rating 16,834 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,834 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 31st March 2026

1253

Anonymous

Anonymous // 01/01/2019

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“Bei dem Ölschlauch ist es das gleiche , auch diesen habe ich noch nicht erhalten.”

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Posted 1 year ago

“Wie das Thermostat ist kann ich nicht bewerten da es noch nicht eingetroffen ist.”

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Posted 1 year ago

“Ordered was process and explained to the detail on why was delayed 👍🏻👍🏻”

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Posted 1 year ago

Thanks for the 5-Star review Carlos!

Posted 1 year ago

“Hallo , das Mittel gegen den Pilz am Zee hat volle Punktzahl verdient Die Zehe sind immer noch frei jetzt und schön nachgewachsen, danke Mit freundlichen Grüßen Herr Ingo Münch”

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Posted 1 year ago

“Hat alles super geklappt gerne wieder”

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Posted 1 year ago

“Excellent service and excellent value.”

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Posted 1 year ago

“Sent me the wrong spring, not what was marked. Still don’t have my refund either”

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Posted 1 year ago

“My order never arrived so I cannot say anything about the quality of the product. As my first purchase from Heritage I was VERY DISAPPOINTED at the service and communication or lack of it!!! I will not be ordering from them again EVER !!!!!!!!!!!!”

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Posted 1 year ago

Hi Darren, sorry to hear your dissatisfaction. I can see that our CS team replied to you regarding courier failure, sorry we couldn't hut the mark for you on this occasion.

Posted 1 year ago

“Parts arrived quickly good service”

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Posted 1 year ago

“I've bought from VW Heritage for many years and talk to people about them, suggested them to people on Facebook and discuss them at carshows. Can't praise them higher. Thank you.”

Heritage Parts Centre 5 star review on 3rd May 2024

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Posted 1 year ago

“Was initially my fault with posting address but hard to get sorted Couldn't get answers quick enough Just ordered last few bits needed for beetle from just kampers”

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Posted 1 year ago

“When I ordered the muffler I didn't realize that the company was in a different country and even with the muffler coming from a whole different country on the other side of the world I still got it quicker than if I was to have ordered it from where I live. I got it fast, I got it undamaged. I like this place”

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Posted 1 year ago

“Great range of parts and especially good for older VWs and I have used many times for my T4 however... I ordered two under bonnet sound proofing clips. It was over the Easter Bank holiday and while doing the job lost another one so needed three. Sent VW Heritage an email asking them to add another one to the order. Got a reply to the email saying no they can't change an order no customer service at all, no "of course Mr R happy to help" but the just "the website says we can't change an order once placed". Then guess what it took three days to actually despatch the order. So the upshot was I had to buy another one off eBay and lay extra postage for someone quoting rules to me and not being a customer service professional. So this time 5 out 5 for items and stock but - minus 5 for customer service! The score above and below reflect this experience but otherwise they are OK.”

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Posted 1 year ago

Hi Ken I am sorry that you've had to purchase elsewhere on this occasion and for the level of service. Unfortunately, we are unable to add to already placed orders due to the sheer volume of orders we deal with on a daily basis. Also, smaller orders placed over bank holidays or weekends are often auto processed and by the time the CS team see your message after the holidays/weekend it can be too late to alter them.

Posted 1 year ago

“Was referred to Heritage Parts after being directed in a VW forum. Turns out it was great advise. Prompt service and great communication on the purchase. Will be looking at other products from them as and when required.”

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Posted 1 year ago

“The best there is”

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Posted 1 year ago

“Appalling customer service. Ordered a this part, tried to amend the order through the original purchase order, no facility to amend or cancel an order once placed on ther site. Tried calling all the contact numbers to find the only way to contact this company is via a customer service email. Emailed them immediately after ordering the part to amend my order, no reply to email for around 2 days and original part had already been sent. Now part still hasn't even arrived and am being told it was delivered according thier system and to check with neighbours. Poor service.”

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Posted 1 year ago

“Quick postage and item was great”

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Posted 1 year ago

“Good for mk 1 scirrocco bits . Fast delivery moste bits good prices”

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Posted 1 year ago

“Veldig bra tilgang på deler Har 3 stk vw golf cab mk1 2 stk 1989😁😁 1stk 1988😁😁”

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Posted 1 year ago

“Communication is diabolical. Over 48 hours to respond to a message and the second message on a different topic, about an incorrect listing, was answered in about the same time. This really is not good enough for business, if you cannot have a telephone line where a customer can actually call and talk with someone. Poor customer service/ Customers not valued.”

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Posted 1 year ago

We are sorry for the delay in reply to your message, I can see the order was dispatched on the day you requested but our team did not communicate that to you in our usual time.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 16,834 reviews