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Heritage Parts Centre Reviews

4.5 Rating 18,263 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
36,391
 Metrics Info
4.5
Based on 18,263 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Nikoll Nikolli
Verified Buyer
“I placed an order with you and it took one month to deliver even though at the website stated that would be delivered within 2 weeks. Further more, both of products were defective. I emailed a couple of times complaining and no one answered let alone solving this issue. Very bad experience.”
Helpful Report
Posted 9 months ago
Hi Nikoll, we are sorry to hear of your experience. I cannot see any emails from you informing us of the damage, our stock information was correct. I can see one email from you asking about login details and one where you asked about the 2 week lead time. We replied to both, perhaps they are in your spam or junk folders? Do email us via help@heritagepartscentre.com with images of the defects so we can look into this for you.
Posted 9 months ago
Alessandro Bettio
Verified Buyer
“Il materiale è di ottima qualità ma la spedizione è stata divisa in 2 e la prima parte non è stata ancora consegnata (26 ottobre) nonostante l'invio di numerose mail al vostro help center non ho ricevuto soddisfacente risposta ne il materiale.”
Helpful Report
Posted 9 months ago
Stephen Hurst
Verified Buyer
“Always a quick relatable. service and quality part's”
Helpful Report
Posted 9 months ago
Dusko Mrdalj
Verified Buyer
“Proffesional and nice service provided.”
Helpful Report
Posted 9 months ago
RODNEY Perez
Verified Buyer
“Great communication, Fast shipping service, A++++”
Helpful Report
Posted 9 months ago
David Colin
Verified Buyer
“Scirocco mk2 1991… I bought the rocker cover gasket set, looks really good quality and priced reasonably. Safely delivered so I have no second thoughts about recommendations.”
Helpful Report
Posted 9 months ago
Mike
Verified Buyer
“To be honest didn't know of there existence until I looked on the Internet. All I can say wish I had found them earlier. The parts are good quality and was very pleased with my purchase. I would recommend.”
Heritage Parts Centre 5 star review on 1st December 2025
Helpful Report
Posted 9 months ago
Graham
Verified Buyer
“Useful and timely assistance”
Helpful Report
Posted 9 months ago
Specialist Vehicles GB
Verified Buyer
“Arrived quickly. Good pricing. Helpful on emailed queries.”
Helpful Report
Posted 9 months ago
Gianfranco
Verified Buyer
“Ottimo prodotto e ottimo servizio. Sono rimasto molto soddisfatto peril vostro servizio”
Helpful Report
Posted 9 months ago
Eoin Carroll
Verified Buyer
“Excellent seller highly recommended”
Helpful Report
Posted 9 months ago
Giorgio
Verified Buyer
“.........15 giorni ad aspettare e poi arriva metà della merce....”
Helpful Report
Posted 9 months ago
Mi dispiace, il tuo ordine era solo parzialmente disponibile quando l'hai effettuato. Contatta il nostro servizio clienti se hai bisogno di ulteriore assistenza all'indirizzo help@heritagepartscentre.com.
Posted 8 months ago
HENRY
Verified Reviewer
“YOUR ONLINE PRODOUCT IS NOT WHAT I RECEIVED AFTER PLACING MY ORDER . BOTH HAVE THE SAME CODE !! I ORDERED VW BEETLE DISC BRAKE KIT ,”
Helpful Report
Posted 9 months ago
Hi Henry, I can see our team replied to your enquiry - as they said, what you have received is correct to the part number. My colleague asked you some questions about what you need and he has not received a reply.
Posted 8 months ago
Per-Olof MEKONOMEN Thunberg
Verified Buyer
“Good parts, quite quick delivery! All satisfyed.”
Helpful Report
Posted 9 months ago
Roman Durant
Verified Buyer
“Always very helpful. Great stock and amazing delivery.”
Helpful Report
Posted 9 months ago
FRANCESCO
Verified Reviewer
“Ancora non ho ricevuto il cofano”
Helpful Report
Posted 9 months ago
Mi dispiace per il ritardo nella consegna di questo articolo, vedo che te l'abbiamo spedito 10 giorni dopo che hai effettuato l'ordine.
Posted 8 months ago
Paul Brinkman
Verified Buyer
“Have made two orders, first was due in a week, still not arrived, second was an Exaust, 2 days DHL have failed to deliver. Very poor”
Helpful Report
Posted 9 months ago
Hi Paul, your first order contained items that were out of stock but we did send the screws ordered that were in stock. I am sorry for DHL's issue with the exhaust delivery.
Posted 8 months ago
Toby
Verified Buyer
“Excellent company to deal with, parts arrived quickly & very well packaged.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Heritage are really good at suppling quality MK1 - MK3 parts. When parts aren't in stock they keep you up to date with lead times. They also have been very helpful when I'm not sure exactly which parts are required. Overall, Heritage provide an excellent customer experience as they clearly have a vested interest in what they do.”
Helpful Report
Posted 9 months ago
OMAR PENNA
Verified Buyer
“procedura andata bene, un buon fornitore”
Helpful Report
Posted 9 months ago
Heritage Parts Centre is rated 4.5 based on 18,263 reviews
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