Heritage Parts Centre Reviews

4.5 Rating 18,757 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th November 2026

Heritage Parts Centre 5 star review on 13th August 2026

Jay

1284

Anonymous

Anonymous // 01/01/2019

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“Still waiting for a part I ordered on the 8 th of December?? Many thanks”

Helpful Report

Posted 10 months ago

Hi Chris, I can see the team emailed you regarding this once they returned from the xmas break. The item you ordered has a 6 week lead time, which is indicated both on the search result page and the product page also. Your order confirmation email also gives this information, sorry for any misunderstanding.

Posted 10 months ago

“First time of using Heritage and it won't be the last. Ordered a small part for my son's T2, website was easy to navigate, communication about the order was excellent and it arrived quickly.”

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Posted 10 months ago

“No puedo decir nada, ya que hice el pedido hace 1 mes y aún no me llegó”

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Posted 10 months ago

“Good price and quick shipping!”

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Posted 10 months ago

“Starter motor ordered on website, arrived promptly well packaged”

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Posted 10 months ago

“Good quality and decent price”

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Posted 10 months ago

“Excellent service”

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Posted 10 months ago

“Shipping and pricing was excelent.Exhaust looks like good quality, though not fitted yet, possibly the slip joints are too loose.”

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Posted 10 months ago

“I bought two spare parts for my Volkswagen Golf MK1 Cabriolet, spending a total of €91.59. The two parts never arrived because the company didn't include the shipping label in the package. As a result, the shipping company they use returned the parts without prior notice. Ultimately, I received a refund of €51.66 out of a total of €91.59 due to Heritage's mismanagement. In conclusion, it was a terrible experience.”

Helpful Report

Posted 10 months ago

Hi Manuel, I am sorry to hear this. I have investigated and can see our team sent you an email at order confirmation stage letting you know the lead time and another email when the order was returned to us due to being refused. You have not replied to any of our emails. The refund amount was for the goods on your order and not the delivery cost as per our terms of business on orders delivered but refused by customers.

Posted 10 months ago

“I was kept informed every step of the delivery, part was just what I ordered and wanted, would order over and pver from Heritage !”

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Posted 10 months ago

“Their website is easy to navigate and contains comprehensive information about the product. Shipping is fast as well considering it has to travel to the other side of the globe. Prices are competitive with other online merchants.”

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Posted 10 months ago

“Did not arrive with the other attachments ordered”

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Posted 10 months ago

“International shipment arrived very quickly.”

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Posted 10 months ago

“I placed an order on 4 December and still haven’t received it!!!! Now they expect a good review!!! That will NOT happen!”

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Posted 10 months ago

Hi Eddy, we are sorry to hear your disappointment. I can see that my colleague has apologized for the courier losing your initial order and explained that the replacement does take at least 10 working days to reach South Africa from the UK.

Posted 10 months ago

“The go to company for all air-cooled parts. Excellent customer service and a really reliable postal delivery.”

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Posted 10 months ago

“El carburador llego sin ningun problema ni contratiempo, y funciona de lujo y facil y rapido de instalar, a dia de hoy sigue dando rueda”

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Posted 10 months ago

“Schnelle unkomplizierte Lieferung, danke”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“Muy profesionales y con un servicio de embalaje correcto y entrega puntual.”

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Posted 10 months ago

“Alles TOP , Danke”

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Posted 10 months ago

Heritage Parts Centre is rated 4.5 based on 18,757 reviews