Heritage Parts Centre Reviews

4.66 Rating 5,788 Reviews

92 %

of reviewers recommend Heritage Parts Centre

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Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.80 out of 5

Visit Website

Phone:

01273 444 000

Email:

esales@heritagepartscentre.com

Location:

47 Dolphin Road

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Heritage Parts Centre 5 star review on 20th October 2020

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Posted 16 hours ago

“Heritage parts
Great company whom I have used on many Occassion and fantastic products however :-
When ordering on the Australian website it is not clear that the goods are travelling from England -and shipping costs are mad.
I ordered door waist trims in Al and chrome grille surround at a value of $320 dollars, the postage then came through at $300😳 When contacting VWH I was told it was due to the parts being bulky.
I then got the parts delivered free to my brothers house in Surrey and when the waist trims were delivered they were in a slim box 👍with a rigid piece of wood to stop damage👍 Inside another box 3 times the size of the waist trim box.
Chrome grille surround still on back order.
My brother has re packaged the waist trims in a rigid tube and will re package the grille surround once recieved.
He has been quoted ( not sure by which shipper ) 70 pounds to post to me in NSW
The website also intimates free shipping for parts value over $300 but I don't know anyone yet from the club scene over here who has managed to get free shipping.
There are 1000s of VW enthusiasts and cars in this neck of the woods and I feel VWH could do more to help shipping costs,
Often people aren't in a particular hurry for parts what would be the chances of VWH doing bulk orders to say Syd or Melb at reduced costs and then once the cargo lands letting punters know there goods have arrived and organise shipping from there.
Really think this is a massive market for you guys that is not being fully tapped as on the club forums there are always comments as per any suppliers in Au as VWH shipping far too expensive, these people would order from your fantastic range if shipping wasn't such a massive cost.
You obviously know the market very well that's why the AU website was set up but a bit more work could utilise a lot more sales over here.
Not a rant just MHO
Dave”

Posted 22 hours ago

“Very good parts place”

Posted 1 day ago

“no comment”

Posted 1 day ago

“Very polite and helpful staff, reasonable prices and good quality goods.”

Posted 1 day ago

“Not all parts are a good fit”

Posted 1 day ago

“Top service”

Posted 1 day ago

“Great service”

Posted 1 day ago

“Hi very pleased with the service i received and the product that was sent out in a sort period”

Posted 2 days ago

“Excellent service and knowledgeable staff who are willing to answer any queries, delivery was on time too”

Posted 2 days ago

“Good selection of parts available and when I am unsure and need to phone the parts department are always helpful, always ever only been the 2nd or 3rd person with an average wait time of one & half minutes on the phone. Delivery is prompt and well packed.”

Posted 2 days ago

“As ever superb customer service, well done guys.”

Posted 2 days ago

“Very good service always right parts sent”

Posted 4 days ago

“Excellent service and reassuring to know the parts will actually fit!”

Posted 5 days ago

“Good quality parts when no other VW specialist has what you need in stock.”

Posted 5 days ago

“GREAT COMPANY TO DEAL WITH. STAFF ARE ALWAYS HAPPY TO HELP.”

Posted 5 days ago

“Again excellent service. I received my parts in 5 days from UK to Melbourne with Covid as well.”

Posted 5 days ago

“I neede two small hood parts for my 1985 Mk1 GTi cabriolet, which I have had from new (!), and it’s looks perfect now!:-)”

Posted 5 days ago

“Great communications, thank you”

Posted 6 days ago

“The part was so very difficult to locate. It arrived quicker that expected from the UK to California.”

Posted 6 days ago

Heritage Parts Centre is rated 4.66 based on 5,788 reviews