Heritage Parts Centre Reviews

4.5 Rating 14,964 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,964 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 13th June 2025

1163

Anonymous

Anonymous // 01/01/2019

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“Alles okay immer wieder 👍🥳”

Heritage Parts Centre 5 star review on 10th May 2025

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Posted 1 month ago

“Heritage parts centre it’s very reliable shop. If ever a problem they solve it. The problem is with the quality of the parts they selling and the availability of it. They know some parts are dog poo but selling them anyway. Our garage is based in Bulgaria. We have to use two couriers to get cheaper delivery. By the time we receive all parts it’s too late for exchange or return when there is quality issues.”

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Posted 8 hours ago

“Good strong part.”

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Posted 10 hours ago

“Fast delivery of the products ordered excellent!”

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Posted 11 hours ago

“Excellent quality quick delivery thanks”

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Posted 11 hours ago

“Nearly always have what I need quick delivery although I have had to other suppliers when heritage say not in stock sometimes 10 weeks but will still use them”

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Posted 13 hours ago

“My T4 brake discs and pads arrived the next day. I wanted the assurance of Heritage quality parts and I wasn't dissapointed, they fit perfectly and are performing well, thank you.”

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Posted 14 hours ago

“Awful, the item arrived broken (but useable). They have offered 15 percent refund. They take ages to get back to you and aren’t flexible. I need the lid replacing as that’s what came broken, they won’t. They want to replace the whole thing but I took it away and used it thinking the lid would be an easy replace. Avoid”

Helpful Report

Posted 16 hours ago

Hi Gabby, sorry to hear this. I have checked and as we had no replacement stock to send you, all our team could do was offer some refund to go towards the transit damage. Very sorry for your experience on this occasion.

Posted 9 hours ago

“I was made aware that the item I ordered was a special order and may take up to 6 weeks to arrive which I did not mind as it is so difficult to source OEM parts for my beloved MK3 VW Golf GTI . I was kept fully updated re this part throughought the whole delivery process. When the part did arrive it was thankfully extrtemely well packaged . I have dealt with this trusted company many times over the years and have always found them both helpful and a pleasure to do business with and I will continue to make further purchases as they remain a number one source of obtaining parts for my car which are becoming extremely ever more difficult to find over the past few years. A big thank you to everyone at VW Heritage Parts . I have additionally already left a 5* review on Trustpilot to which I recieved a pleasant response from Heritage Parts. Best wishes Ian”

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Posted 16 hours ago

“Shims we're poorly stamped meaning that the centre hole has a slightly raised edge. This added approx 3thou to the thickness in this specific area. Doesn't sound a lot but if using several it mounts up. I rubbed them down on an oilstone.”

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Posted 17 hours ago

“Todo perfecto”

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Posted 22 hours ago

“Excellent”

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Posted 1 day ago

“Web site is very friendly, and is easy to buy, and have a big catalogue”

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Posted 1 day ago

“I have bought several parts from yourselves and reviewed all that I know. Your email doesn’t specify which items I would be reviewing.”

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Posted 1 day ago

“Gute Artikel, sehr passgenau. Schnelle Lieferung”

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Posted 1 day ago

“Excellent service and very high quality parts.”

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Posted 1 day ago

“Hat alles super geklappt, wie beschrieben.”

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Posted 1 day ago

“Have sent item back but great service thank you.”

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Posted 1 day ago

“Heritage Pays delivered my Kombi parts promptly and they are of a great standard, great customer service too, I will definitely be ordering more parts in the near future as my project gains momentum. Thanks Heritage Parts”

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Posted 1 day ago

“my experience was very good. they delivered the hard to find parts in a timely fashion”

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Posted 2 days ago

“Einziger Anbieter dieses Kleinteils, schnell und einfach: Versand extrem überteuert.”

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Posted 2 days ago

Heritage Parts Centre is rated 4.5 based on 14,964 reviews