Heritage Parts Centre Reviews

4.5 Rating 18,548 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,548 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 15th October 2026

1287

Anonymous

Anonymous // 01/01/2019

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“Wow is all I can say ……. I was stressed as my time frame was at a minimum I needed to get away then realized I’d ordered from the UK but the guys told me what the turn round was going to be to Australia and it was spot on ……… I couldn’t believe it well done top quality super happy”

Heritage Parts Centre 5 star review on 7th October 2026

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Posted 1 week ago

“Had the part I needed in stock and was able to collect the next morning nice and quick.”

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Posted 2 hours ago

“excellent service quick despatch and easy to use online orders”

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Posted 2 hours ago

“Web site was easy to navigate and I was able to select the correct parts for the restoration work. The spares arrived 2 days later well packaged and delivered was via DPD. Thanks for good service as it should be.”

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Posted 2 hours ago

“Bin sehr zufrieden und schnelle Lieferung”

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Posted 4 hours ago

“Gut und schnell gelaufen. Gute Teile.”

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Posted 4 hours ago

“Heritage Parts Centre are a Fantabulous company supplying an extremely large range of items, car parts & equipment to help & assist anybody with anything they might need to look after Their cars & other vehicles. They have always been Very Helpful and delivery is fast & free too. A Great BIG THANKYOU to all the crew at Heritage Parts Centre !!!”

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Posted 5 hours ago

“servizio perfetto ! Grazie”

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Posted 5 hours ago

“Great service”

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Posted 5 hours ago

“Tuve varios contactos por Mail para coordinar los productos y el embalaje los cuales respondieron súper rápido y muy atentos. Compré un vidrio con envío a Argentina y me llegó muy bien embalado y en 1 semana ya lo tenía en mi casa. Recomiendo y volveré a comprar.”

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Posted 6 hours ago

“Great service, parts arrived as ordered. Thanks”

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Posted 6 hours ago

“Orded parts 3 days later sent an email to say 1item was missing ,they didnt respond to emails I asked to cancel order no reply .so i orded from brickwerks arrived no problem ,in the meantime my incomplete order arrived I messaged to cancel my missing item no reply . I requested a refund through PayPal sent some of the emails to prove bad treatment they repaid me in 2hrs . Then 3 days later the cancelled parts arrived the moral of the story is check brickwerks first”

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Posted 7 hours ago

“After initial payment troubles, all was sorted and parts arrived Edition very promptly. Will be a returning customer for sure. Thank you”

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Posted 8 hours ago

“Great service and great shipment packing.”

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Posted 8 hours ago

“Ordered parts but only half of them arrived. You can’t get hold of VW heritage sales department on the phone it has to be with a chat bot via email. Half the time it doesn’t reply. The missing parts was DHL commerce issue but would have liked a better response from VW heritage. I’m still waiting to hear if I’ll get a refund or the parts I ordered sent out to me. Disappointed as used them in the past and had been good just poor customer support.”

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Posted 8 hours ago

“difficult to reach if you have a problem. The chat bot is next to useless”

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Posted 9 hours ago

“Got the parts I ordered within a few days ✔️”

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Posted 13 hours ago

“Great service!”

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Posted 1 day ago

“Alles zur Zufriedenheit”

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Posted 1 day ago

“All very good. Never been disappointed.”

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Posted 1 day ago

“5/5 experience with Heritage 0/5 experience with DHL”

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Posted 1 day ago

Heritage Parts Centre is rated 4.5 based on 18,548 reviews