Heritage Parts Centre Reviews

4.65 Rating 6,173 Reviews

92 %

of reviewers recommend Heritage Parts Centre

Company Reviews

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Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.80 out of 5

Visit Website

Phone:

01273 444 000

Email:

esales@heritagepartscentre.com

Location:

47 Dolphin Road, ,

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Heritage Parts Centre 5 star review on 5th April 2021

422

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mi experiencia: hice el pedido hace más de 3 meses (18 de febrero 2021) y aún no ha llegado. La empresa no da respuesta: ni por el chat, ni por email ni por teléfono. Me dicen: ya le diremos algo, pero el paquete no llega y no me dicen cual es la situación. Un maltrato al cliente en toda regla.”

Posted 5 hours ago

“Happy to shop at heritage where i can still get genuine original parts and also good replacement parts”

Posted 3 days ago

“#WEBXU110321000014146 This web order placed on 11th March, finally arrived yesterday 14th April. I still have another 2 orders outstanding. One of which was placed on 13th April and the other #WEBXK260221000161515 placed on 26th February is still awaited”

Posted 5 days ago

“Disappointed
Tried to change my order as there was a mistake.
Was told could not change
As order was already sent
Very poor”

Posted 6 days ago

“Bis heute erfolgte keine Lieferung. No delivery until now.”

Posted 1 week ago

It looks like your order is on its way to you. We have been experiencing some delays at both ports and customs since the Brexit Transition. These issues have impacted on our EU deliveries, but are slowly being sorted by the authorities. We can only apologies for the delays, the courier will send you up to date details soon.

Posted 1 week ago

“Placed an order online 17th March. All products were in stock except for one that said it would be in the next week. Contacted them on the 31st March as the order still had not dispatched to be told all items were out of stock. When I checked the website this was not true. Now I am being informed that delivery will be 3-4 weeks time. Just not good enough. I have cancelled my order and will not be using them again.”

Posted 1 week ago

“Parts arrived promptly, despite possible Brexit related delays and matched my order which was great. I thought I’d ordered an OEM part, but I had not. That was the only minor snag. Still the part was good fit. Great to have access to these parts.”

Posted 1 week ago

“Excellent services and delivery”

Posted 1 week ago

“No update for orders, couldn't get through on the telephone, went to see them, weren't really interested. I'm still waiting for an update on basic service parts some 3 weeks later”

Posted 1 week ago

“Some parts not compatible little modifications require”

Posted 1 week ago

“Estoy esperando y preguntando por mi pedido desde hace tiempo y no me contestan ni dicen nada.
Atención al cliente muy mal.”

Posted 1 week ago

“Very efficient quick delivery”

Posted 1 week ago

“Excellent service, parts ordered arrived very promptly.”

Posted 1 week ago

“I'm waiting more than two weeks for my part to arrive if I'd been made aware of this delay prior to purchase I would have bought somewhere else”

Posted 1 week ago

“Awesome service! Got exactly what we wanted and very fast. All the way to Canada. Thanks guys :)”

Posted 1 week ago

“Very long waiting for parts”

Posted 1 week ago

“Hermes/Myle the courier confirmed in writing delivery of my Heritage part would be 6th April. Their parcel tracking system did not work and my part was finally delivered one day late. Poor service.”

Posted 1 week ago

“Excelente servicio tuvo problemas con un cobro exrtrs de un envio pero al final me lo.devolvieron, lo cual habla muy bien del servicio”

Posted 1 week ago

“Schnelle Lieferung, freundlicher Kundendienst.”

Posted 1 week ago

“Parts all fitted for mk 3 golf arrived on time very good service”

Posted 1 week ago

Heritage Parts Centre is rated 4.65 based on 6,173 reviews