Heritage Parts Centre Reviews

4.5 Rating 14,660 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

Dani Bautista Sanchez

Heritage Parts Centre 5 star review on 1st May 2025

1148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Prices are good. Only thing that lets it down is delivery a bit slow. Be better if they used DPD or similar as standard.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you so much for taking the time to leave us a fantastic 4-star rating! We truly appreciate your continuous support as a loyal customer of Heritage Parts Centre. We are delighted to hear that you found our prices to be competitive. We strive to provide our customers with the best value for their money. We are sorry to hear that the delivery was a bit slow. Your feedback is important to us, and we will definitely take it into consideration. We understand how important prompt delivery is, and we are continuously working to improve the efficiency of our delivery services. Once again, we would like to express our sincere gratitude for your ongoing loyalty. We are always here to provide you with the quality parts and service you deserve. Best regards, The Heritage Parts Centre Team

Posted 1 year ago

“Love the business and what it stocks BUT... I don't like the new look stand at the Volksworld show in Esher. The stand looks too sterile and should go back to the older days where parts were brought OR at least have a display stand on various parts that can be referred otherwise the stand is too boring at that show ...especially compared to some others.”

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Posted 1 year ago

“Hi , sorry I don't mean to be making an order. Just checking your stock as I'm waiting for a T2 front bumper. Thanks Lee”

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Posted 1 year ago

“Very strange your customer survey ask a how I communicated with Heritage and includes “telephone” as an answer???? Would recommend you back telephone support to actually be able to provide customer service!”

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Posted 1 year ago

“Best parts in the industry for old VW's. May cost a pretty penny but you will find OEM parts for your old car.”

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Posted 1 year ago

“Recieved fuel tank filler Very greatful Regards”

Helpful Report

Posted 1 year ago

“Lo único, que m incómodo, es que no enviaron a la fecha programada y la enviaron más tarde. Por lo demás llegó en perfecto estado el producto. Gracias”

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Posted 1 year ago

“Parts are very good only issue is the demanding emails constantly asking for feedback or reviews . If I had a problem with the items I brought I would contact you”

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Posted 1 year ago

“Competenza e servizio impeccabile”

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Posted 1 year ago

“Order promptly dispatched and all correct and in good condition.”

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Posted 1 year ago

“You have great parts but I was surprised that I had to pay over 25 dollars shipping for a box that weighed ounces and the parts cost less than the shipping. Kind of illusive:(”

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Posted 1 year ago

“Alles gut. Bestellung kam schnell und Fragen wurde schnell beantwortet.”

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Posted 1 year ago

“hat Super geklappt, nur leider DHL (dafür könnt IHr nichts) wieder mit verzögerungn beim Zoll.. Ansonsten gerne wieder....”

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Posted 1 year ago

“No personal touch as all done online so not able to speak to anyone”

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Posted 1 year ago

“Would have been 5 stars but still waiting for my other strut”

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Posted 1 year ago

“Very happy with the service normally. This time, I would have liked to have spoken to someone. Also, but unusually, the parts took some time to be delivered.”

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Posted 1 year ago

“quality parts delivered in timely manner”

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Posted 1 year ago

“Quick easy good service”

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Posted 1 year ago

“gut, vieles verfügbar”

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Posted 1 year ago

“After ordering one part; so far, so good. It is a washer motor for a 924 and it works fine and seems good quality. Time will tell if it is.”

Helpful Report

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,660 reviews