Heritage Parts Centre Reviews

4.5 Rating 12,386 Reviews

89 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,386 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 16th April 2024

979

Anonymous

Anonymous // 01/01/2019

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inglese

“Even though I supplied my reg no the thermostat sent was the wrong one.”

Helpful Report

Posted 8 months ago

Hi Chris Sorry about this issue. I can see the last email from you was asking if the Rear Quarter Corner Repair panel would fit your vehicle back in 2021, but no questions since about a thermostat. Please get in contact with us via help@heritagepartscentre.com if you need any further advice.

Posted 8 months ago

“As an old customer, I wasn't impressed with your shop being closed, I'm not a fan of click and collect. And even less pleased with the £9 postage to send the ignition leads 17 miles to lewes! Otherwise the part was what I needed and was reasonably priced.”

Helpful Report

Posted 8 months ago

Hi Sam Sorry to hear this. I am also sorry that our shop outlet has closed, after lockdown we were simply not having enough customers needing a retail outlet to justify it. Retail habits changed massively after covid and we had to make a hard decision to stop providing the service due to customer feedback and a change in shopping habits. Postal/courier costs are also under constant review, but as you are fairly local it might be worth you selecting click and collect on your next order, this service is still functioning.

Posted 8 months ago

“Dont like the fact that you cannot talk to someone. This led to you person advising me to order a wrong part for my car.”

Helpful Report

Posted 8 months ago

Hi Timothy Sorry to hear this. However, I cannot find any email traffic using the order number provided nor this email address. So we might be able to investigate further, might you have used a different email address to ask our experts about your part? Please contact us to reply via help@heritagepartscentre.com

Posted 8 months ago

“Leider ist die Verarbeitung nicht so akkurat wie ich mir das für den Preis vorgestellt habe. Die Ausschnitte für das Gaspedal sind 2 cm zu weit links. Die Formung auf der linken Seite am fussraum ist krumm und schief.”

Helpful Report

Posted 9 months ago

Guten Tag Es tut mir leid, diese Rückmeldung zu hören. Ich kann keinen E-Mail-Verkehr von Ihnen an unser Hilfsteam zu diesem Thema sehen. Bitte setzen Sie sich mit uns über help@heritagepartscentre.com in Verbindung, damit wir untersuchen können, ob es sich um ein Qualitäts- oder Passformproblem handelt.

Posted 8 months ago

“the accelerator cables for a VW camper are like coat hanger wires, I would expect them to shrink and expand in the heat and would not recommend them. I would expect the correct cable to be twisted core - but who knows - I might be wrong - in the bin.”

Helpful Report

Posted 9 months ago

“Didn't fit”

Helpful Report

Posted 10 months ago

Hi Jo I am sorry to hear this. I have no record of any emails to our help desk on this order, so cannot assist further but just bear in mind for future that we have a team of experts waiting to answer any questions on correct parts and fitment if you contact us via help@heritagepartscentre.com before purchase.

Posted 8 months ago

“Indicator mechanism was missing a spring and was stiff to operate. I should have returned it, but was desperate. Poor quality repo.”

Helpful Report

Posted 10 months ago

Hi Michael I am sorry to hear this. I cannot see any enquiries to our help team on this issue, please do get in contact with us via help@heritagepartscentre.com so we can see if there is something we can report to our quality control team.

Posted 8 months ago

“Bought an alternator kit for my vw. the alternator from Bosch is OK, but the bracket that comes with wath not straight, as when you put the alternator on it, you have 2mm differences of height from one side of the alternator shaft to the other !!! So if you put the bracket and the alternator as is on the engine, your belt will not be straight !!! I had to machine the bracket, and put some 2,5mm spacer to get the correct height for the alternator shaft, after putting it horizontally!!”

Helpful Report

Posted 10 months ago

Hi there Sorry to hear this. On investigation, I cannot see any email enquiries about this issue to our help function. Please contact us at help@heritagepartscentre.com so we can check if this is a supplier issue we need to address.

Posted 8 months ago

“Out of stock and no idea when it’s back in stock”

Helpful Report

Posted 10 months ago

Hi Alex I can see that the order under this reference was dispatched and received as an express order, and on checking all your recent orders have been. Please contact us via help@heritagepartscentre.com so we can find out what this issue is here and find a solution for you.

Posted 8 months ago

“Ordered back in April for rubber seals for Beetle windows and chrome trim.Due to non-availability had to cancel order and reorder parts at the recommendation of Heritage. And at extra cost! Now middle of June and although some items have been delivered two items are still outstanding with one item with no date for delivery Overall not happy with Heritage at all. John Davies”

Helpful Report

Posted 10 months ago

Hi John Sorry to hear this, there is always the option to keep out of stock items on back order as we suggested.

Posted 8 months ago

“Das teil war im shop gelistet aber nicht da. Shop software verbessern”

Helpful Report

Posted 10 months ago

Hallo zusammen Es tut mir leid. Artikel, die nicht vorrätig sind, werden auf unserer Website aufgeführt, aber sowohl auf der Produktseite als auch auf der Auftragsbestätigung deutlich als nicht vorrätig gekennzeichnet, und es wird auch ein Lieferzeitraum angegeben.

Posted 8 months ago

“Parts separated. Could not use grill tabs.”

Helpful Report

Posted 10 months ago

Hi Jon I cannot see any email traffic from you regarding this and our records indicate that the Front Grille clips were all sent together. Please contact us via help@heritagepartscentre.com so we can see how we can help you resolve this issue.

Posted 8 months ago

“I ordered and paid for 8 of these, I have received 7 ,”

Helpful Report

Posted 10 months ago

Hi there I can see that my colleagues helped you resolve this as there were only 7 available at time of order, and they also applied a discount for you. If you need any further help please contact us via help@heritagepartscentre.com

Posted 8 months ago

“Buying the parts was easy but they emailed me way to many times asking for a review”

Helpful Report

Posted 10 months ago

Hi Duncan Thanks for the feedback, we have looked into this and brought it to the attention of our marketing team. Customers should only receive 2 invitations to review, for the product and for the company/service so please let me know via help@heritagepartscentre.com if you have received more and we will follow up.

Posted 8 months ago

“It came so late I'd forgotton I'd ordered it and had found the part elsewhere”

Helpful Report

Posted 10 months ago

Hi Andy I am sorry about this, I can see that we emailed you in February to say the part was out of stock and the delivery date was April, where we also gave you the option to cancel it then for a refund. If you need any further help with this or wish to return the unwanted item, contact us via help@heritagepartscentre.com

Posted 8 months ago

“Hi there, i didn't get the order yet. Tsahi”

Helpful Report

Posted 10 months ago

Hi Tsahi I am sorry for the delay in fulfilling your order. I can see that my colleagues followed up and chased your shipping partner for you and resolved this issue. Thank you for shopping with Heritage Parts Centre.

Posted 8 months ago

“The delivery arrived wrong it was labelled right hand thread on box but was a left hand thread which left me very short time to sort out another one because heritage had no stock.”

Helpful Report

Posted 10 months ago

Hi Phil Sorry about this, our suppliers mis-labelled the part you ordered. I can see that we've swapped that our for you and found a solution. Sorry for your experience.

Posted 8 months ago

“The panel itself was good I was happy with the shape etc felt it was good value. Heritage were a disaster of a company I've bought three orders off them and two of them were over a week late there's no way to contact them they send you an automated email which just ends up wasting another day of your time I will not be using them again very very disappointing service from a big company”

Helpful Report

Posted 11 months ago

Hi Paul Thank you for your feedback. As part of our efforts to improve we review our ratings platform and I have investigated this matter. I can see that your order was dispatched 2 working days after placing it. This was due to a backlog resulting from the then recent public holidays, I am sorry. I also looked at your previous orders and would like to remind you that next day orders placed after the cut off time are treated as being ordered the following working day. Apologies for your experience.

Posted 8 months ago

“Well, we have a hard time getting parts for our 1970 1200cc engine Volkswagen. We are still waiting for a manifold. It sometimes takes 3 weeks to get parts. It's our only car. You advertise California Style VW. Good luck to anyone who tries to get parts to change the look of their car. If we had a faster shipping company and one with more inventory we would be using them. You are our only option.”

Helpful Report

Posted 11 months ago

HI there Sorry to hear your feedback here. I have looked into this to see if we can improve our service. I can see that your order was sent out within 3 days of purchase and my colleagues replied to you within 24 hours of purchase to give you tracking information. There was a 24 hour delay with our couriers picking up items on that day, we do apologize. If you have any suggestions about our inventory or delivery options please do contact us via help@heritagepartscentre.com we are always happy to hear feedback from customers.

Posted 8 months ago

“Have not received item yet”

Helpful Report

Posted 11 months ago

Hi Brendan Sorry about your experience, your order was sent in separate parts due to stock availability. Our records indicate that both parts of the order have been delivered but please do contact us via help@heritagepartscentre.com if you need any further help.

Posted 8 months ago

Heritage Parts Centre is rated 4.5 based on 12,386 reviews