Heritage Parts Centre Reviews

4.5 Rating 14,548 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 20th April 2025

1140

Anonymous

Anonymous // 01/01/2019

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“I've done much business with VW Heritage over the years. My vehicles are 1977 Bay and 1996 South African Caravelle. Delivery has always been good. I'm sad that they no longer take phone calls as I used to find this useful if I was uncertain about a part. Just recently I bought new rear lights for the Bay which I was assured were of good quality. They weren't. Quite honestly I should've sent them back but persevered to the extent that I paid a skilled classic renovation engineer a lot of money to fit them so they would work. Very disappointing. Will I buy from VW Heritage again? Maybe. I don't know at the moment.”

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Posted 8 months ago

“Great quality and prompt shipping.”

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Posted 8 months ago

“I will be ordering again soon”

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Posted 8 months ago

“Qualität der Teile ist OK, Preis Leistung passt, Lieferzeit ein wenig lang.”

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Posted 8 months ago

“Alles bestens ,sehr schneller Versand gerne wieder!”

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Posted 8 months ago

“Easy to use site to find what I needed to get my bus working, well, let's say stopping, again. I do like that you can search by vehicle and year, mine's a 1963 splitty and there are differences over the years. It would be nice to be able to call and speak to someone on the phone rather than having to email. Responses aren't that quick.”

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Posted 8 months ago

“first class service”

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Posted 8 months ago

“Good service”

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Posted 8 months ago

“great service and deivery to N.I.”

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Posted 8 months ago

“I got exactly what I ordered and it turned up the day after I ordered it, so I was well pleased...”

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Posted 8 months ago

“Needed a replacement reflector for my VW camper, easy to find the right part and quick delivery.”

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Posted 8 months ago

“Tutto perfetto!!!”

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Posted 8 months ago

“Very good service”

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Posted 8 months ago

“Excellent service. Prompt reply. I do prefer speaking to someone on the phone.”

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Posted 8 months ago

“Nicely done”

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Posted 8 months ago

“Just wish they were a bit quicker processing and posting the goods to the customer”

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Posted 9 months ago

“Gut und günstig”

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Posted 9 months ago

“Lieferung nicht vollständig. Keine Information, wann die fehlenden Teile geliefert werden oder storniert werden können. Geld wurde aber vollständig eingezogen.”

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Posted 9 months ago

Es tut mir leid, dies zu hören. Wie Sie wissen, akzeptieren wir die volle Zahlung für Bestellungen, auch wenn die Artikel nicht auf Lager sind. Diese Artikel werden dann an Sie verschickt, sobald wir sie auf Lager haben.

Posted 8 months ago

“I had a problem and they refunded me straight away”

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Posted 9 months ago

“You are simply brilliant. Such a helpful group.”

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Posted 9 months ago

Heritage Parts Centre is rated 4.5 based on 14,548 reviews