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Heritage Parts Centre Reviews

4.5 Rating 15,771 Reviews
88 %
of reviewers recommend Heritage Parts Centre
4.5
Based on 15,771 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Heritage Parts Centre 5 star review on 11th September 2025
Umberto
Heritage Parts Centre 5 star review on 5th September 2025
Dean Pyle
Heritage Parts Centre 5 star review on 5th September 2025
Marc Woodward
Heritage Parts Centre 5 star review on 28th August 2025
Terence Cooper
Heritage Parts Centre 5 star review on 28th August 2025
Terence Cooper
Heritage Parts Centre 5 star review on 28th August 2025
Terence Cooper
Heritage Parts Centre 5 star review on 28th August 2025
Terence Cooper
1210
Anonymous
Anonymous  // 01/01/2019
I've given this a normal. Usually they would be a good but I do kinda think that compared to other VW retailers lately they have slipped a bit and are no longer always my first port of call. They advertise online chat, not once has it been working when I've tried, office hours too! I can't use a phone at work during the day so email is my only available device to make contact. It would be nice if my sales enquiries could be dealt with quickly or at least acknowledged and someone get back to me. I'm currently waiting to order some parts, again i've asked a relevant question relating to my order which I can't order until they've answered, and 48hrs on I've had no response. I've sent the same question twice. So I can't drive my car because someone can't do they're job properly. Looks like they've got too big perhaps?
Helpful Report
Posted 10 years ago
Fuel sendor was left off my order which means I have to wait now to put everything back in the van not a good thing with shows coming up!! Normally spot on though!!!!!!!!
Helpful Report
Posted 10 years ago
The fact the want £5 to get your order out faster says everything
Helpful Report
Posted 10 years ago
Yes, we offer an Express Carriage option if the goods are needed very rapidly or alternatively Free Carriage for orders over £35.00. The Free Carriage option is 2-3 day service.
Posted 10 years ago
Heritage Parts Centre is rated 4.5 based on 15,771 reviews