Heritage Parts Centre Reviews

4.5 Rating 14,927 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,927 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“Because there was no image available of the Marathon wheel centres I took a punt on what I was paying for. They are fairly deep heavy duty black plastic with no VW emblem on. I didn't expect polished chrome OE parts for £5 a piece but they are a little disappointing. However, with the addition of a VW sticker they suit the cars look just fine and finish the wheels well...and they can't be stolen because they fit in behind the wheel. Please put a picture up ASAP though so people know what they're buying. Thanks.”

Helpful Report

Posted 9 years ago

Hi John, Thank you for the review. We always try to have the most update photos on our website so you can see what you are purchasing. However with new parts, we don't always have photos readily available although we always like to try and get new parts up on our website as soon as possible for our customers. We will get photos done for this part as soon as possible. We apologise for any confusion or inconvenience caused.

Posted 9 years ago

“VW Heritage need to make it clear in the catalogue which parts are quality VW, or at least comparable VW quality, and which are junk. Too many times now have I received parts which are wrong, not as described or as illustrated, don't fit or are simply rubbish. I am relatively new to the VW splitscreen scene but I'm learning, somewhat expensively, who supplies proper parts and who supplies third-rate repro junk. I recently bought, though not from VW Heritage, a set of expensive cargo door seals which were so tough the doors wouldn't close. The original seals were much softer material. A listed wheel bearing I recently purchased from VW Heritage, made in China not surprisingly, was the wrong bearing. It was an 'NU' and not an 'N'. Once installed it could not be extracted if required. The hub kit that came with the bearing was so poor it might have come from a Christmas cracker. The 'O' rings and seal were ringed with mold flashing and the split-pin was mild steel. A quarterlight window frame bought last year was so distorted it had to be changed several times. The one I finally installed is still not the correct geometry. The customer lesson as far as VW Heritage is concerned, and numerous other popular suppliers as well, is that internet purchasing is a highly dodgy business. You need to go in person and inspect the parts over the counter. Take the original part (worn, broken) for comparison.”

Helpful Report

Posted 9 years ago

Hello Paul Thanks for the review. We do try to give as much information as possible in our catalogues and also the website. We try and give detail as to the origin of the part ie where they come from and the quality. Unfortunately many of the items available now are only available as a reproduction parts, hence the quality isn't always as good as the original Volkswagen part when it was available. If this is the case, we are always very honest in our descriptions and reviews. As you are probably aware we have a counter for customers to come and look at the items before purchasing. If a visit to our counter isn't possible and you receive something that you're not happy with, we will have the item back for a refund.

Posted 9 years ago

“I ordered express delivery and the small parcel took 4 days to be delivered - not exactly express!”

Helpful Report

Posted 9 years ago

Hi Dale, Thank you for the review. We can see you placed the order on Friday and your order was dispatched on the same day. You chose a next working day delivery service so you should have received this on the Monday. However we can see you received your order on the Tuesday due to a delay at our couriers end. We apologise for this and will refund your postage charge for you.

Posted 9 years ago

“The part I ordered was fine - postage was a bit steep though - added 50% to the total of my order, but I didn't have much choice really”

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Posted 9 years ago

Thanks for the review Stuart. We do have a free carriage option for orders over £35.00, smaller orders are sent via Royal Mail with a minimum charge of £3.95

Posted 9 years ago

“Bought a fuse box for £90 paid for it then found another site with the same Make for 65 so but expensive on vw heritage http://www.classic-vw.co.uk/ce1-fuse-box-171941821d-5190-p.asp”

Helpful Report

Posted 9 years ago

Hi JI, Thank you for the review and apologise for your experience. We are always happy to price match other companies selling the same products of the same quality. As a show of good faith, we will match the price from Classic VW and issue a refund for the difference of £25.00 back to the original payment method used.

Posted 9 years ago

“Quick delivery but a very poor product. Would have weighed it in for scrap but I've had bean tins which would be worth more.”

Helpful Report

Posted 9 years ago

Hi Tim, Sorry to hear you weren't happy with the product received. We always try to offer the best quality part where possible although sometimes we have to rely on reproduction parts where genuine parts are now no longer available. If you are not happy with the quality of the part, we can do a return and refund on this part for you. Apologies again.

Posted 9 years ago

“I'm very happy with the products and the pricing, BUT the delivery time was awful. I ordered some stuff early in the morning on thursday and the package arrived in London next wednesday. I even used your online chat to ask what time of delivery should i expect. I was told that the process should not take more than 3 working days. All of that ruined my plans because i'm not from UK and one friend of mine should've bring the items to me but he left the country before the package has arrived. Now i have to wait couple more months. So, in general i'm slightly disappointed. Other than that, great site!”

Helpful Report

Posted 9 years ago

Thanks for the review and apologies for the issues. Our Free Of Charge UK Delivery is a 3-5 day service which isn't always the best service to opt for if the goods are needed in a hurry. We do however offer a next working day service if the goods are needed very quickly. This is currently just £5.00

Posted 9 years ago

“Received some parts for my beloved Splitscreen, Service was very good, polite staff who are quite knowledgable and always try their best to help. Some parts are unfortunately far from oem , valve tappet adjusters don't bother buying as the metal is soft and they wear out within fifty miles, light switches are cheap quality and work fine but far from original vw. Drive shaft boots are paper thin rubber and fairly useless. When my van is worth £20k I don't want this sort of quality. Please make proper stuff and charge three times the price for it and I will buy it as will most other buyers”

Helpful Report

Posted 10 years ago

Thanks for taking the time to review us. If an item is unavailable as a Genuine part from Volkswagen, we will do our best to supply the best possible reproduction part available to us. We always try and be as honest as possible when describing the quality of reproduction item and will happily have an item back for a refund if you are not satisfied with the product.

Posted 9 years ago

“No diagram or instructions, fitted ok but a suggestion on how to would help”

Helpful Report

Posted 10 years ago

“Unfortunately they use an unreliable courier. In this instance the goods were delivered to the billing address, not the delivery address. In the past the goods have been left at the open gate in full view of the street.”

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Posted 10 years ago

“it was a little unclar on when the parts would arrive and the eventual leadtime was much longer than I have experiened elsewhere.”

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Posted 10 years ago

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Posted 10 years ago

“I have used heritage quite a lot especially for those hard to find items, but they tend to be my second or third choice these days.The main thing that they need to improve on is their postage. It is too expensive.. I realise that orders over £35 get it free, but a lot of the time I am buying small items as they break or wear out, such as special bolts, fittings or clips. For these small lightweight items Heritage charge £3.95 postage, which seems way over the top. I could buy a bolt or a clip for 50p and then have to pay 8x its value in postage... I am sure there is a better way to do this. A lot of their competitors are beating them on postage and some are now offering free delivery especially the ones who sell on eBay. A lot of their advertised prices look good until you add the postage and they work out expensive, more and more I find what I need a lot cheaper with their other company's. Come on Heritage stop milking us, If amazon and e bay can do free postage, I am sure you can..”

Helpful Report

Posted 10 years ago

“Normally I am really impressed with your service, this time I was a little annoyed at how long it took me to receive my bolts. Although out of stock when I ordered them once in stock they took around 2 weeks to arrive. Which I couldn't understand. Good product though just not sent at your usual high standard.”

Helpful Report

Posted 10 years ago

“I've given this a normal. Usually they would be a good but I do kinda think that compared to other VW retailers lately they have slipped a bit and are no longer always my first port of call. They advertise online chat, not once has it been working when I've tried, office hours too! I can't use a phone at work during the day so email is my only available device to make contact. It would be nice if my sales enquiries could be dealt with quickly or at least acknowledged and someone get back to me. I'm currently waiting to order some parts, again i've asked a relevant question relating to my order which I can't order until they've answered, and 48hrs on I've had no response. I've sent the same question twice. So I can't drive my car because someone can't do they're job properly. Looks like they've got too big perhaps?”

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Posted 10 years ago

“Fuel sendor was left off my order which means I have to wait now to put everything back in the van not a good thing with shows coming up!! Normally spot on though!!!!!!!!”

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Posted 10 years ago

“The fact the want £5 to get your order out faster says everything”

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Posted 10 years ago

Yes, we offer an Express Carriage option if the goods are needed very rapidly or alternatively Free Carriage for orders over £35.00. The Free Carriage option is 2-3 day service.

Posted 9 years ago

Heritage Parts Centre is rated 4.5 based on 14,927 reviews