Heritage Parts Centre Reviews

4.5 Rating 15,778 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th September 2025

1210

Anonymous

Anonymous // 01/01/2019

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“Ordered a number of items one of which was out of stock. Approx 6 weeks went by and no sign so checked the website and found the outstanding item was now back in stock but down to last few. I immediately called to be told it was fully paid for and would be dispatched shortly no explanation as to why it wasn't dispatched as soon as it came back in stock. Next working day received an email stating it had been paid for and would need to be before it could be dispatched. Staff spoken to were very helpful although misinformed by one, not impressed that I had to check stock expected this to have been an automated process”

Helpful Report

Posted 8 years ago

Thanks for taking the time to review us. It looks like the out of stock item arrived just before the Easter break so wasn't booked in and allocated to your order until we arrived back on the Tuesday. When the order was placed, funds are allocated for the complete order, but we only charge for in stock items at the time. Sorry for any confusion.

Posted 8 years ago

“Parts were distributed quite quickly.”

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Posted 8 years ago

“The parts they supplied were good quality and a good fit”

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Posted 8 years ago

“Happy with my purchase from VW Heritage. The delivery could of been abit faster...”

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Posted 8 years ago

Thanks for taking the time to review us. Sorry about the delay with your web order delivery, it looks like when you placed the order you didn't input your full address only a house number and a postcode? This may have contributed to the slight delay.

Posted 8 years ago

“high angled aerial for t2 bay but it does not fit”

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Posted 9 years ago

“Were able to supply torsion arm parts that appear to be difficult to source.”

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Posted 9 years ago

“Generally great service and seems like good quality but washers for the top rubbers on shock absorbers were too big and squeeked so had to replace them hence only a normal score from me”

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Posted 9 years ago

“Not too good as i ordered my object on the 28th may and only as of Saturday is was sent out so not too good”

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Posted 9 years ago

Thanks for the review. It looks like the item was out of stock when ordered and when the item arrived you paid via PayPal. Unfortunately the email address linked to your PayPal account didn't match the email address you use with us, hence we had no way of matching the payment to your account and order causing the delay.

Posted 9 years ago

“Some parts poor quality .some bought wheel bearings and hub seals when the hub seals come with bearings so spent money didn't need too.top pulley not well made will be sending them back”

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Posted 9 years ago

I Think you may be referring to a previous order? We will of course have back anything that isn't required or isn't up to standard.

Posted 9 years ago

“Products I ordered are good quality but I ordered online and asked for them to be delivered to a local UPS drop off point, I got a response to say order and payment was received but that's it, no email to say it's been dispatched or received at the dropping point from UPS or vw heritage which would have been good, I will order again but the little things like a quick email would make the experience better.”

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Posted 9 years ago

Thanks for taking the time to review us. UPS are supposed to email or text the customer to let them know the goods have been delivered, sadly they haven't been doing this and we have contacted them to resolve the issue.

Posted 9 years ago

“Required a significant amount of fettling to make it work”

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Posted 9 years ago

“Excessive postage costs for small large letter sized items.”

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Posted 9 years ago

“I was not kept up to date on the dispatch and delivery of my order and was not informed of what date or estimated time it would arrive”

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Posted 9 years ago

Thanks for the review, the Free Shipping option is normally a 2-3 day service. If you pay for next day delivery, you will of course have an exact day for delivery.

Posted 9 years ago

“I did buy the cheapest panels and they're not the greatest ...but for the money I'm happy...thank you..”

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Posted 9 years ago

“Spares as described, good quality and a fair price, as always. I was, however, a bit disappointed that when I had to chase because the spares still hadn't arrived a day after they were scheduled to, I was told that there was a problem with the UPS Access points, when quite clearly you had just not got round to dispatching them. I wish you had just been honest, we all make mistakes, but just own up when you do. You'll be thought much better of.”

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Posted 9 years ago

Thanks for the review. I can see the parcel was signed for on the 21st. The Free Carriage option is normally a 2-3 day service, sorry about the day delay. We do have the UK next working day service for £6.00 currently, if goods are needed really rapidly.

Posted 9 years ago

“Got a few bits and pieces off vw heritage over the past few years and everything up until I got a mk2 tear by bumper was ok. The rear bumper that was sent was an extremely poor reproduction I didnt know this until it was too late as I had it sprayed or I would have sent it back. The bumper is a terrible and nowhere near not even in the ball park of fitting. The differance between the old and new bumper is a gap of 2" terrible reproduction!!”

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Posted 9 years ago

“Bit disappointed that the bumpers came with no fitting and WA not told we needed them”

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Posted 9 years ago

“The vouchers I bought arrived promptly but charging £5 for delivery is far to expensive. They weren't even sent recorded delivery! Come on guys, that's profiteering in my eyes. You need more reasonable charges for such light items.”

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Posted 9 years ago

Thanks for the Review. Have just checked your Voucher Order and it looks like you haven't been charged delivery? The order was for £20.00 only which is just the value of the Voucher.

Posted 9 years ago

“I know its reproduction, but i need to spray renew because i don't know how but there is white stains.”

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Posted 9 years ago

“Hello, I have phoned regarding some of your items, some staff do not appear to have a great knowledge of the items, George was fantastic and knows his stuff, The post is much slower than other companies I buy from, Apart from that very good, The normal vote is just because your company is much the same as others but slower posting.....”

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Posted 9 years ago

Thanks for taking the time to review us. All of our sales staff are enthusiasts, all with different areas of expertise. I can see you took the FOC shipping option which is normally a 2-3 day service. We also have a next working day service available if the goods are needed very quickly.

Posted 9 years ago

Heritage Parts Centre is rated 4.5 based on 15,778 reviews