Heritage Parts Centre Reviews

4.5 Rating 17,271 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 17,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 12th May 2026

1253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Ordered this a basis service item not in stock.”

Helpful Report

Posted 5 days ago

“Die Lieferung fehlt immer noch!!!”

Helpful Report

Posted 5 days ago

“Ordered a specific battery clamp. Was then told it was on 'Back Order' delivery in a week, which was fair enough, as MOT due in week and a half. 4 days later clamp turns up, totally the wrong on. Telephone lines only open for a short duration, sent an email to be told their supplier had changed the specification......that is not my problem. They could have informed me when they received it before shipping it was wrong, but no sent it out anyway. Asked if they could send another which would suffice, but was told I would have to order that one, pay for it, and return the wrong one they sent for a refund. Too much faffing around. Nice to know they have not changed over the years, with incorrect parts sent, hoping you will just accept them. Not impressed.”

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Posted 4 days ago

“Order some parts! Never received and absolutely no response from the company at all! Poor service”

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Posted 1 day ago

“I placed an order on the 4th of April today the 8th of May part is paid for but nothing came poor service”

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Posted 5 days ago

“leider kann ich keine Bewertung abgeben da mich das Paket nicht erreicht hat. Der angegebene Paketshop existiert nur als Paketschrank der die Paketnummer nicht akzeptiert hat. Teile nie angekommen”

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Posted 1 week ago

“Pues la defensa del Golf II que pedí vino rota, la soldadura que une la parte exterior del refuerzo interior estaba rota , he mandado ya dos correos electrónicos para ver que hago y aun no me han respondido.”

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Posted 1 week ago

Por favor, revisa tu correo electrónico; mis compañeros te han respondido.

Posted 1 week ago

“Lange Lieferzeit. Schlechter Kundenservice!”

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Posted 1 week ago

Das tut uns leid. Wir sind stets bemüht, alternative Lieferanten mit kürzeren Lieferzeiten zu finden.

Posted 1 week ago

“Sono passate alcune settimane e non ho ricevuto nulla. Ho inviato una mail per avere informazioni e non ho ricevuto risposta. Fra qualche giorno chiederò il rimborso su PayPal. Serieta=0”

Helpful Report

Posted 1 week ago

Mi dispiace per l'inconveniente; i nostri addetti ti hanno già contattato via e-mail in merito al tracciamento.

Posted 1 week ago

“Leider enttäuschende Erfahrung. Laut Angabe sollte die Lieferung innerhalb von 1–2 Tagen erfolgen. Tatsächlich hat es jedoch 8 Tage gedauert, bis die Ware bei mir angekommen ist. Zudem war die Kommunikation wenig transparent – es gab zunächst keine Sendungsverfolgungsnummer und widersprüchliche Aussagen zum Versandzeitpunkt. Die Ware ist zwar angekommen, aber aufgrund der unzuverlässigen Lieferzeit und des mangelhaften Kundenservices kann ich den Shop nicht weiterempfehlen.”

Helpful Report

Posted 2 weeks ago

Vielen Dank für Ihre Bewertung, wir glauben jedoch, dass Sie unsere Website falsch verstanden haben. Wir geben an, dass der Versand innerhalb von 1–2 Werktagen erfolgt, nicht die Lieferung innerhalb von 1–2 Werktagen. Der von Ihnen bestellte Artikel war nicht vorrätig, sodass die Versandzeit länger als üblich war. Nach Überprüfung unseres Kommunikationssystems kann ich feststellen, dass wir Ihnen die Bestellbestätigung mit diesen Informationen sowie die Versandinformationen mit Sendungsverfolgung innerhalb unserer SLA per E-Mail zugesandt haben. Manchmal landen unsere E-Mails im Spam- oder Junk-Ordner unserer Kunden – vielleicht ist das bei Ihnen der Fall?

Posted 1 week ago

“Sind leider nicht geliefert wurden.”

Helpful Report

Posted 2 weeks ago

Das tut mir leid. Wie ich sehe, kümmert sich unser Kundenservice bereits darum, das Problem für Sie zu beheben.

Posted 1 week ago

“Disappointed with the delivery”

Helpful Report

Posted 1 week ago

Hi Antonio, we are sorry to hear this. Plase contact our customer service team so they can find out what the issue is and help you. Contact us via help@heritagepartscentre.com

Posted 1 week ago

“Just be aware of the quality issues of the EMPI carbs Herritage Parts provide and level of real world support of they offer, I recently purchased a kit (34ICT duals) for my rebuilt T1 1641 motor. Not only did they ship with 150 mains supposidly bolt on for 1300 to 1600cc (where a 1641cc on there website suggest 145s which are smallse so the are miss jetted), but the pump housing machining is substandard / miss drilled causing them to leak badly, also the brass vacum pipe pickup pipe pulled out of the housing when trying to remove the vacuum to distributor pipe (apparently its my job to push it back in??) To get any solution the only option offered is to removed and retun the entire kit leaving my car unusable. I will be avoidong EMPI products and Herritage where possible, not easy in the UK. Lesson learned - buy genuine, not chinese copies if you value your sanity. A V O I D Note 150 miles driven. What im going to do is buy a genuine Webber ICT 34 parts carb with a decently machined part and fix the problem.”

Helpful Report

Posted 2 weeks ago

Hi Scott, we can see your email into our technical support team who are looking into this for you. I can also see that your purchase was made in November last year and our team have answered all the previous emails you have sent in the meantime asking us how to fit them. Check your inbox as our team are looking into a replacement for you and will be emailing you regarding this.

Posted 1 week ago

“Sehr geehrte Damen und Herren, ich warte immer noch auf diese Bestellung. Bisher habe ich lediglich die Wischerblätter bekommen. Mit freundlichen Grüßen Jens Biesold”

Helpful Report

Posted 3 weeks ago

“Sent the wrong top bonnet catch this is not for a rhd car This neglagence & unprofessionalism cost me a customer that needed his car for a very important event”

Helpful Report

Posted 3 weeks ago

Hi David, sorry for the confusion here but having checked our emails (your enquiry number 494061) I can see that one of our team confirmed to you that you had ordered the incorrect part. Also as I can see, my colleague copied the webpage product description to you; you simply missed the information on there regarding LHD or RHD.

Posted 1 week ago

“I purchached a SSP steering wheel, hub, horn button kit along with several other parts for my Bay bus. I installed steering wheel and have about a half inch of clearance to factory turn switch lever. This is obviously a manufacturing mistake as your hand hits the turn switch while turning. I was told to send photos of the issue and did that. Then I was told I had to pay return shipping cost. THAT IS BAD BUSINESS as it was nothing that was installed wrong and is not drivable. I own a VW / PORSCHE repair shop in the USA and have 45 years experience with these cars. I would never do business with Heritage again for not correcting this issue. Hopefully no one else buys this same part as they will be disappointed in the result. BUYER BEWARE!!”

Helpful Report

Posted 3 weeks ago

Hi Randy, sorry to hear of your issues with this wheel. I can see our team replied to your enquiry assuring you this was the correct product. I cannot attach the image to my reply on this platform, but we have emailed you a photo of this item fitted to one of our team members 1968 T2, which is also a LHD US vehicle, if you need some advice on fitment please contact one of our team.

Posted 1 week ago

“Im still waiting on my order being completed and the rear wing i received was very poor quality”

Helpful Report

Posted 3 weeks ago

Hi Paul, I can see the second part of your order was delivered on 25th April. I cannot see any emails into our Customer Service team regarding the wing, please email us via help@heritagepartscentre.com so our team can look into this for you.

Posted 1 week ago

“Ordered at distance via the internet iCarsoft Porsche V3 OBD2 Diagnostic to fix a fault on the ECU for the CRR23 and Bose Amp. Plugged the unit in and it couldn’t see either item on the ECU. Raised a return through the Heritage process and they rejected the return as I had plugged the tool into the car… How would you know the tool isn’t fit for purpose if you do not plug it in…?”

Helpful Report

Posted 3 weeks ago

Hi Zac, sorry to hear this. We cannot accept returns on used items, and we warn customers to check suitability before purchase for this reason. The product description states you must check suitability for your model before ordering, the product description says "Please note: Some functions may not be available on all years or models, and certain features may require manufacturer-specific access codes. Always confirm compatibility with your specific Porsche before use."

Posted 1 week ago

“Dicono articolo in magazzino e invece bisogna aspettare un mese e senza che diano nessuna informazione.”

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Posted 3 weeks ago

Ciao Marco, Vedo che l'ordine e i relativi dettagli ti sono stati inviati via e-mail; in futuro ti preghiamo di controllare la cartella della posta indesiderata o dello spam.

Posted 1 week ago

“Sorry, package until today (Order March 17!!!!) die mit arrive!”

Helpful Report

Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 17,271 reviews