Heritage Parts Centre Reviews

4.5 Rating 17,193 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 17,193 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 21st March 2026

Mark Cater

Heritage Parts Centre 5 star review on 12th March 2026

Darren Evans

Heritage Parts Centre 5 star review on 11th March 2026

Ivan Dello Russo

Heritage Parts Centre 5 star review on 6th March 2026

Mathew Hayes

1252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Lange Lieferzeit. Schlechter Kundenservice!”

Helpful Report

Posted 1 day ago

“Sono passate alcune settimane e non ho ricevuto nulla. Ho inviato una mail per avere informazioni e non ho ricevuto risposta. Fra qualche giorno chiederò il rimborso su PayPal. Serieta=0”

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Posted 1 day ago

“Leider enttäuschende Erfahrung. Laut Angabe sollte die Lieferung innerhalb von 1–2 Tagen erfolgen. Tatsächlich hat es jedoch 8 Tage gedauert, bis die Ware bei mir angekommen ist. Zudem war die Kommunikation wenig transparent – es gab zunächst keine Sendungsverfolgungsnummer und widersprüchliche Aussagen zum Versandzeitpunkt. Die Ware ist zwar angekommen, aber aufgrund der unzuverlässigen Lieferzeit und des mangelhaften Kundenservices kann ich den Shop nicht weiterempfehlen.”

Helpful Report

Posted 1 week ago

Vielen Dank für Ihre Bewertung, wir glauben jedoch, dass Sie unsere Website falsch verstanden haben. Wir geben an, dass der Versand innerhalb von 1–2 Werktagen erfolgt, nicht die Lieferung innerhalb von 1–2 Werktagen. Der von Ihnen bestellte Artikel war nicht vorrätig, sodass die Versandzeit länger als üblich war. Nach Überprüfung unseres Kommunikationssystems kann ich feststellen, dass wir Ihnen die Bestellbestätigung mit diesen Informationen sowie die Versandinformationen mit Sendungsverfolgung innerhalb unserer SLA per E-Mail zugesandt haben. Manchmal landen unsere E-Mails im Spam- oder Junk-Ordner unserer Kunden – vielleicht ist das bei Ihnen der Fall?

Posted 3 days ago

“Sind leider nicht geliefert wurden.”

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Posted 6 days ago

Das tut mir leid. Wie ich sehe, kümmert sich unser Kundenservice bereits darum, das Problem für Sie zu beheben.

Posted 3 days ago

“Disappointed with the delivery”

Helpful Report

Posted 3 days ago

Hi Antonio, we are sorry to hear this. Plase contact our customer service team so they can find out what the issue is and help you. Contact us via help@heritagepartscentre.com

Posted 3 days ago

“Just be aware of the quality issues of the EMPI carbs Herritage Parts provide and level of real world support of they offer, I recently purchased a kit (34ICT duals) for my rebuilt T1 1641 motor. Not only did they ship with 150 mains supposidly bolt on for 1300 to 1600cc (where a 1641cc on there website suggest 145s which are smallse so the are miss jetted), but the pump housing machining is substandard / miss drilled causing them to leak badly, also the brass vacum pipe pickup pipe pulled out of the housing when trying to remove the vacuum to distributor pipe (apparently its my job to push it back in??) To get any solution the only option offered is to removed and retun the entire kit leaving my car unusable. I will be avoidong EMPI products and Herritage where possible, not easy in the UK. Lesson learned - buy genuine, not chinese copies if you value your sanity. A V O I D Note 150 miles driven. What im going to do is buy a genuine Webber ICT 34 parts carb with a decently machined part and fix the problem.”

Helpful Report

Posted 6 days ago

Hi Scott, we can see your email into our technical support team who are looking into this for you. I can also see that your purchase was made in November last year and our team have answered all the previous emails you have sent in the meantime asking us how to fit them. Check your inbox as our team are looking into a replacement for you and will be emailing you regarding this.

Posted 4 days ago

“Sehr geehrte Damen und Herren, ich warte immer noch auf diese Bestellung. Bisher habe ich lediglich die Wischerblätter bekommen. Mit freundlichen Grüßen Jens Biesold”

Helpful Report

Posted 2 weeks ago

“Sent the wrong top bonnet catch this is not for a rhd car This neglagence & unprofessionalism cost me a customer that needed his car for a very important event”

Helpful Report

Posted 2 weeks ago

Hi David, sorry for the confusion here but having checked our emails (your enquiry number 494061) I can see that one of our team confirmed to you that you had ordered the incorrect part. Also as I can see, my colleague copied the webpage product description to you; you simply missed the information on there regarding LHD or RHD.

Posted 4 days ago

“I purchached a SSP steering wheel, hub, horn button kit along with several other parts for my Bay bus. I installed steering wheel and have about a half inch of clearance to factory turn switch lever. This is obviously a manufacturing mistake as your hand hits the turn switch while turning. I was told to send photos of the issue and did that. Then I was told I had to pay return shipping cost. THAT IS BAD BUSINESS as it was nothing that was installed wrong and is not drivable. I own a VW / PORSCHE repair shop in the USA and have 45 years experience with these cars. I would never do business with Heritage again for not correcting this issue. Hopefully no one else buys this same part as they will be disappointed in the result. BUYER BEWARE!!”

Helpful Report

Posted 1 week ago

Hi Randy, sorry to hear of your issues with this wheel. I can see our team replied to your enquiry assuring you this was the correct product. I cannot attach the image to my reply on this platform, but we have emailed you a photo of this item fitted to one of our team members 1968 T2, which is also a LHD US vehicle, if you need some advice on fitment please contact one of our team.

Posted 4 days ago

“Im still waiting on my order being completed and the rear wing i received was very poor quality”

Helpful Report

Posted 1 week ago

Hi Paul, I can see the second part of your order was delivered on 25th April. I cannot see any emails into our Customer Service team regarding the wing, please email us via help@heritagepartscentre.com so our team can look into this for you.

Posted 4 days ago

“Ordered at distance via the internet iCarsoft Porsche V3 OBD2 Diagnostic to fix a fault on the ECU for the CRR23 and Bose Amp. Plugged the unit in and it couldn’t see either item on the ECU. Raised a return through the Heritage process and they rejected the return as I had plugged the tool into the car… How would you know the tool isn’t fit for purpose if you do not plug it in…?”

Helpful Report

Posted 1 week ago

Hi Zac, sorry to hear this. We cannot accept returns on used items, and we warn customers to check suitability before purchase for this reason. The product description states you must check suitability for your model before ordering, the product description says "Please note: Some functions may not be available on all years or models, and certain features may require manufacturer-specific access codes. Always confirm compatibility with your specific Porsche before use."

Posted 4 days ago

“Dicono articolo in magazzino e invece bisogna aspettare un mese e senza che diano nessuna informazione.”

Helpful Report

Posted 2 weeks ago

Ciao Marco, Vedo che l'ordine e i relativi dettagli ti sono stati inviati via e-mail; in futuro ti preghiamo di controllare la cartella della posta indesiderata o dello spam.

Posted 4 days ago

“Sorry, package until today (Order March 17!!!!) die mit arrive!”

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Posted 3 weeks ago

“Have not received it.”

Helpful Report

Posted 2 weeks ago

“Order not received was told lost in post now have a 5 week wait for delivery 😩”

Helpful Report

Posted 2 weeks ago

“Good morning, Unfortunately we still haven't received the package. Please keep us updated on the progress.”

Helpful Report

Posted 2 weeks ago

“The part that I ordered was not a close fit, had to modify to be able to use it. Listing said it fits from 1968 to 1978 convertible but it was different. I was able to cut and modify to get it to fit.”

Helpful Report

Posted 2 weeks ago

“Hallo, ich bin sehr unzufrieden. Ich hatte eine VW Käfer Tür bestellt für € 1.269,94. Nur leider wurde diese Tür beschädigt geliefert. Die Beschädigung ist nur mit großen Aufwand zu reparieren. Bei dem Preis erwarte ich ein einwandfreies Produkt und keine Flickschusterei. Mir wurde von einem Nick ein Rabatt von 10 % vorgeschlagen. Ich möchte kein Rabatt sondern eine Ersatzlieferung. Auf meine nachfolgende Mails bekomme ich keine Antwort. Ich hoffe durch diese Bewertung, dass mein Anliegen Ernst genommen wird. Ich bitte um eine zeitnahe Kontaktaufnahme. M.f.G Martin Deuter”

Helpful Report

Posted 2 weeks ago

Es tut mir leid, dass Sie unzufrieden sind. Ich sehe, dass meine Kollegen Ihre E-Mails bereits beantwortet haben; bitte entschuldigen Sie die verspätete Antwort.

Posted 1 week ago

“Mi opinión es que no he recibido aún el paquete de mi pedido. Es vergonzoso que el pedido se demore tanto hace un mes casi que ustedes lo enviaron y aún no ha llegado el paquete”

Helpful Report

Posted 2 weeks ago

Lamentamos mucho lo ocurrido. Ponte en contacto con nuestro equipo de atención al cliente a través de help@heritagepartscentre.com para que puedan ayudarte.

Posted 1 week ago

“Shocking customer service, placed an order 10 April and not processed until 15 April. After demanding a refund as told item would be shipped by the end of today, then told item already shipped in the morning. They were unable to provide any proof that the item was shipped am and the invoice received very late pm. Will never use this site again. Overpriced shipping and very poor service.”

Helpful Report

Posted 2 weeks ago

Hi Jayne, I can see that this review relates to the same order as the previous review from Pete Bala. I am sorry for any misunderstanding in the order process, but our standard delivery service terms are very clear.

Posted 1 week ago

Heritage Parts Centre is rated 4.5 based on 17,193 reviews