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Heritage Parts Centre Reviews

4.5 Rating 15,145 Reviews
88 %
of reviewers recommend Heritage Parts Centre
4.5
Based on 15,145 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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they said that the part i bought would fit my car but it did not and it broke so now its 60 euro gone ...
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Posted 4 days ago
Terrible service @ con you with offer of 10% discount that they will not honor. Worst of all they refuse to phone you. Keyboard warriors ripping good folk off!
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Posted 4 days ago
Ich habe anfangs 2 Felgen bestellt. Da hieß es dann : Beide felgen bestellen und bezahlen , eine Felge kommt innerhalb 2-3 Wochen , die andere Felge wird nachgeliefert. Ich habe also beide Felgen bezahlt , habe eine Felge bekommen , und dem Betrag der 2. Felge laufe ich hinterher , da es sie auf einmal nicht mehr gibt... Warum nicht gleich sagen , das es nur eine Felge gibt , dann hätte ich nämlich nichts bestellt... Jetzt sitze ich hier mit einer Felge... schon blöd. Ich werde sie behalten , und hoffen , das ich irgendwo eine 2. Felge dazubekomme. Schon ein trauriges Geschäftsgebaren , das muss man einfach so sagen...
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Posted 1 week ago
Absolut indiskutabel, die Hälfte der Bestellung kam kommentarlos einfach nicht an, Paket total verdreckt. Glücklicherweise über Paypal gezahlt.
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Posted 1 week ago
Oltre al danno, la beffa. Continuano a mandare richiesta di recensione quasi in tono intimidatorio, dopo aver combinato il pasticcio e non aver neanche chiesto scusa. La recensione negativa è già stata fatta su Trustpilot e tutti gli altri siti di recensioni che mi avete inviato. Smettetela perchè prima vi blocco e poi se continuate, procedo per altre vie
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Posted 1 week ago
MALE, ANCORA STO ASPETTANDO IL MATERIALE
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Posted 1 week ago
I stil not have my order ???
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Posted 1 week ago
Hi Ronald, sorry to hear this. Contact our Customer Service team via help@heritagepartscentre.com so they can look into this for you.
Posted 1 week ago
Ha pasado 20 dias y sigo si recibir el producto.
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Posted 2 weeks ago
Lamentamos el retraso de su pedido y los problemas con DHL.
Posted 1 week ago
Wont be using again due to Cannot speak to anyone on the phone and poor customer service I ordered 1 hose instead of 2, realised straight away and tried to get in contact. The ONLY way to do this is via email and when you send an email it can take up to 24hrs for a response! Someone did respond and advised me that I could not change the quantity but I could have the order cancelled and I could re-order it with the correct amount, and that I needed to respond to confirm that I would like to go ahead with canceling it - which I did. Within the 10 minutes it took for my response to go through the email system - the order had been shipped and the person I was emailing had gone home for the day at 4:10pm. The only solution now which was offered is to wait for the part to arrive and then send it back in the post (which was provided as a free return) which meant a trip to the post office. WHAT A WASTE OF EVERYONES TIME! being as the order only totalled £14, needless to say I will not be using Heritage parts again
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Posted 2 weeks ago
Hi Rowena Sorry to hear this. We do have an operational phone line, it is manned between 9am and midday Monday to Friday. You can find the number on our contacts page of our website.
Posted 2 weeks ago
Leider habe ich bis HEUTE noch keine Lieferung erhalten :-( Was ist da schief gelaufen?
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Posted 2 weeks ago
On the whole my experience is not really the greatest. Do I expect to much, I almost don’t think I do. My line of work, if I’m asked to deliver something and I can’t do it, I tell the customer instantly. If something happens along the way to getting to them, well I tell them right away. If I can’t do all the stuff at the same time. You guessed it, I tell them and work with them. If that means going multiple times I do it, or Becuase I was straight with them right from the off, there usually work something to suit both party’s in a fair and genuine way. So when I order something from big company’s, ideally I’d like them to play ball with me. I don’t expect to chase for refunds, I don’t expect to be left hanging for 6 months waiting for parts that was not out of stock when I purchased it. Part way through that time, other items that was missing came back in stock. For them not to be sent at that point I don’t expect the few exchanges of emails for fundamentals of my requests to be totally ignored. Perhaps maybe I expected them to read what I wrote. Totally unfair on me to think that I guess How ever, I thought as you guys have emailed me asking to review my experience with you. Like you have some moral high ground over the way I’ve been dealt with and expect me to behave in a better manner, then I better oblige. After all VW HERITAGE have the monopoly on me, given they have so many parts that are very difficult to source. So my review is pointless Becuase the next time they have parts I can’t source else where. The behaviour I’ve received in the past. Well I just have to run the gauntlet again. In hope just maybe the next time my experience is better than the last. I would say if you would like to call me here’s my number to discuss these matter more. But I’d be wasting my time again. You have it multiple times in exchanges of emails. That really felt like the closest generic email response, you copied and forwarded for the sake a random reply’s at times. Tho I should add, they have once got my order right. Only when I purchased a bolt off your eBay store, which some how was over £1 cheaper with post, then if I’d of purchased direct from the website, so that was a positive experience.
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Posted 2 weeks ago
Hi Stuart, I am sorry to hear of your dissatisfaction. I have reviewed our email coms channel and I must admit to being a little confused as to your feedback here. I can see our operatives replying and keeping you informed as to what was admittedly a frustrating situation with stock lead times, we are sorry about that. If you have had any other email streams through another email address, please let me know so I can review these emails. I can only apologise for a small minority of items having long lead times. We are constantly monitoring our supply chain for better partners, but I sure you'll appreciate and you do refer, in your review, to the parts becoming more difficult to source - during those lead times our team are behind the scenes trying to find alternative suppliers to fulfil our promise to deliver when we say we will. We hope you continue to shop Heritage - please reach out to us with any other email coms or issues from this review via help@heritagepartscentre.com
Posted 2 weeks ago
Only one of two ordered irons arrived. I have not been able to obtain adequate response to this error
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Posted 3 weeks ago
Ich habe meine Ware leider nicht erhalten und bitte umgehend um Nachforschungen!!!
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Posted 3 weeks ago
Habe sie nicht bekommen leider wahren nicht da bei.
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Posted 3 weeks ago
Hallo, ich bewerte Annahme der Bestellung 16.05.2025 und Lieferung 05.06.2025 !
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Posted 3 weeks ago
Vergognoso è dir poco. Siamo al quindicesimo giorno e della spedizione non si sa nulla. Parliamo di un pezzo di ricambio grosso come due monete da 2€. La vera vergogna è aver chiesto 17 € di spedizione. L'assistenza ti manda un tracking immobile da 5 gg. Neanche una scusa via mail Prima e ultima volta, mai più
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Posted 2 weeks ago
Leider wurden nicht alle bestellten und bezahlten Artikel geliefert. Die Aufkleber, die geliefert wurden, waren qualitativ in Ordnung.
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Posted 2 weeks ago
Sorry to say that the business with your company and the communication was not good. You did not communicate the real cost of your service. Such as any and all shipping cost before selling the product. Shipping and duty cost almost the same as the product. Will not order any more from you and will inform other vw customers.
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Posted 2 weeks ago
Hi Mark, we are sorry about this. We cannot control the customs levies imposed by the US government and do state that orders are subject to duties and handling costs.
Posted 1 week ago
Awful, the item arrived broken (but useable). They have offered 15 percent refund. They take ages to get back to you and aren’t flexible. I need the lid replacing as that’s what came broken, they won’t. They want to replace the whole thing but I took it away and used it thinking the lid would be an easy replace. Avoid
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Posted 3 weeks ago
Hi Gabby, sorry to hear this. I have checked and as we had no replacement stock to send you, all our team could do was offer some refund to go towards the transit damage. Very sorry for your experience on this occasion.
Posted 3 weeks ago
Poco seri non rispondete e spedite altro.
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Posted 3 weeks ago
Mi dispiace per la vostra esperienza qui. Vedo che non avevamo scorte di ricambio da inviarle, quindi i miei colleghi l'hanno rimborsata.
Posted 2 weeks ago
Heritage Parts Centre is rated 4.5 based on 15,145 reviews