Heritage Parts Centre Reviews

4.5 Rating 15,137 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 4th July 2025

Heritage Parts Centre 5 star review on 23rd June 2025

Razvan Scarlatescu

1178

Anonymous

Anonymous // 01/01/2019

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“i sent an email to cancel my order, and you responded back...but did not cancel my order...not cool!”

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Posted 3 days ago

“Very hard to contact. Ordered wrong part trying to send back but becoming a lot of hassle 🙃”

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Posted 3 days ago

“.,....,.......”

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Posted 5 days ago

“El pedido tardó algo más de lo esperado.”

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Posted 1 week ago

“Die matten Fahrer,beifahrer Front und heckscheiben passen genau top Die anderen sind etwas zu lange Gute gwalität schnelle Lieferung”

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Posted 1 week ago

“Happy with the time it took to arrive but not the packaging as the parcel was left out in the rain when i picked it up the mirror came out of its box, out of the packaging and landed on the floor, leaving a small chip in one corner of the mirror”

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Posted 1 week ago

“I've ordered these , main bearing sets std/std/std for 25/30 hp engines. I have paid them, but the information of back order and when do I get them was a little bit bad. On monday I asked information about the bearings when will I get them and got an answer that they look to be made in Germany”

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Posted 2 weeks ago

“Heritage parts centre it’s very reliable shop. If ever a problem they solve it. The problem is with the quality of the parts they selling and the availability of it. They know some parts are dog poo but selling them anyway. Our garage is based in Bulgaria. We have to use two couriers to get cheaper delivery. By the time we receive all parts it’s too late for exchange or return when there is quality issues.”

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Posted 3 weeks ago

“Really surprised that I had to take scissors to most of the individual blinds to make them fit. Thought they'd at least be numbered for position but no. Nothing. Poor I'd say.”

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Posted 4 weeks ago

“Habe mit ihrem Versand DPD sehr schlechte Erfahrungen gemacht. Bestelle nur noch bei Händlern die nicht mit DPD versenden.”

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Posted 4 weeks ago

“Leider habe ich Ch bis heute keine Gutschrift für den Versand erhalten also nur 3 Sterne”

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Posted 1 month ago

“Ich kann noch nichts über die Passgenauigkeit sagen da ich das Ersatzteil erst im Winter verbauen werde. Lieferzeit war absolut OK, Qualität des Ersatzteils Optisch ganz OK, rest nach Einbau bewertbar.”

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Posted 1 month ago

“Two orders made and both arrived [romptly and efficiently. However, the second order was specified as a Meyle part but it was not Meyle that turned up but a different brand.”

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Posted 1 month ago

“I want to give them 5 stars but… I had sent multiple emails asking to confirm the correct seatbelt for my 1996 VW Eurovan. I originally was recommended the wrong seatbelt. Upon my insistence that it wasn’t correct they revised their recommendation and suggested an alternate. When it arrived it was not the correct part. Sadly, I’m now stuck with a seatbelt that I cannot use and will cost more than twice as much as what it cost to ship back to them. If you want a seatbelt for a VW Eurovan and you live in Western Canada please let me know. I’ll sell it to you cheap. :(”

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Posted 1 month ago

“Hi, i got only 2 item from the list i bought.”

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Posted 1 month ago

“The experience of dealing with the parts centre was very good. But they were very badly let down by their delivery service. I needed the part in a hurry. Paid a reasonable amount for next day delivery before 12. When did the courier try to deliver it to my garage business? 7.30 pm. Part finally arrived days later (weekend in the middle). Terrible service from a supposed reliable courier. Change your courier immediately or stop offering next day delivery.”

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Posted 1 month ago

“..........”

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Posted 1 month ago

“shipping cost when there is an outlet in Australia”

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Posted 1 month ago

“Bewertung ist schwierig, Artikel war falsch, der richtige zur zeit nicht lieferbar, Mitarbeiter sehr freundlich.”

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Posted 1 month ago

“The parts arrived as described, and quickly. My frustration is with the cost of shipping. The site says in large lettering, free shipping on orders of 300 or more. I took extra time to find additional items I wanted to hit the 300 mark. Hit 315 or so, and at check out get hit with a 50 shipping fee due to a large item charge. When arrrived, The box weighed approximately 5 lbs and was the size of a large shoe box. So much for free shipping, and I can't fathom the large item. That just doesn't track. So beware of additional shipping charges, and don't believe the free shipping on orders over 300. It is false advertisement in. My eyes.”

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Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 15,137 reviews