Heritage Parts Centre Reviews

4.65 Rating 6,178 Reviews

92 %

of reviewers recommend Heritage Parts Centre

Company Reviews

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Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.80 out of 5

Visit Website

Phone:

01273 444 000

Email:

esales@heritagepartscentre.com

Location:

47 Dolphin Road, ,

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Heritage Parts Centre 5 star review on 22nd July 2021

424

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes/Myle the courier confirmed in writing delivery of my Heritage part would be 6th April. Their parcel tracking system did not work and my part was finally delivered one day late. Poor service.”

Posted 3 months ago

“The first part of my order I revived quickly however the the second part of my order took 3 months to arrive, If I had known it was going to take 3 months I would have ordered from elsewhere.”

Posted 4 months ago

“They never answer the in Australia Best to email or call England parts centre”

Posted 5 months ago

“Hi Heritage. Parts The product I bought was a mirror for a beetle. It’s terrible quality but not your fault that’s all there is now!! The mirror came in time as I sold the car. I did however find that the estimate of 3 weeks to send from Sydney to Melbourne a long time and I wasn’t be using heritage again because if the wait times that they say”

Posted 5 months ago

“A quick delivery of some parts, still awaiting the final items.”

Posted 5 months ago

“I'll do a review when I eventually get my order.”

Posted 6 months ago

“leider zum zweiten Mal nur eine Teillieferung erhalten”

Posted 6 months ago

“Bought an item that was sold as a complete wiring loom. Some parts were missing (wiring to windscreen wipers) and no wiring diagram or labelling was included. When queried I was told that they didnt know why, but their supplier had said they didnt include wiring for the wiper motor. And that was that. And that no wiring diagram or labelling was included because it was copied from another loom, not made to a wiring diagram. And left me feeling belittled that I had asked.”

Posted 6 months ago

“Shame part got sent out in ordinary post when I had paid for next day delivery but at least money was refunded without too much hassle”

Posted 7 months ago

“I don't understand why it should take 9 days from order to shipping. And no feedback when the order was dispatched, only after I sent an email asking for an update.”

Posted 7 months ago

Thanks for taking the time to review. I can see the item was on back order awaiting stock, when the order was placed. sorry for the delay.

Posted 6 months ago

“My order was sent to me with parts missing and just a note on the invoice, which looked 'standard', not personalised, saying parts to follow. I called to ask when and got an unfriendly, when we have them in stock, probably latter this month, but don't worry you haven't been charged. Personally that wasn't my concern, I need the parts. Heard nothing since Disappointing. Good prices though.”

Posted 7 months ago

“They didnt have stock of the part I wanted the saving grace was that contacted me immediately”

Posted 7 months ago

“Good to deal with but a small part was missed in delivery”

Posted 7 months ago

“The chat facility on your site needs improvement. I was told to contact a telephone number as there was numerous things they couldn't do such as provide a tracking reference or make a refund.”

Posted 8 months ago

“Not all parts are a good fit”

Posted 8 months ago

“Bei meiner vorgängiger Bestellung war ich mit allem sehr zufrieden, auch mit der schnellen lieferung. Bei meiner nachfrage nach den passenden Teile für das Dach habe ich leider nie einen abschliessenden vorschlag erhalten. Leider waren gewisse teile ohne abbildung deshalb bin ich unsicher ob dies die richtigen sind. Gruss Markus”

Posted 9 months ago

“Hallo, ich habe nur die linke Türaußenhaut bekommen. Wann wird die rechte Seite geliefert? Grüße Harald Küster”

Posted 9 months ago

“Not great at all, told part would be available and then when chased up told there's no eta, then when calling to cancel I was told to wait for an email to confirm and in actual fact did not receive anything, and been awaiting refund that was supposed to be processed weeks earlier, only seem to email back when they feel like it,”

Posted 10 months ago

“I found when using website looking for mk2golf parts found page jumping back when trying to scroll down to find part.”

Posted 11 months ago

“Jubilee clips were to big and the adjustment was poor without the typical twist/screw adjustment. The rest of the the items were fine.”

Posted 11 months ago

Thanks for taking the time to review. If you can contact us via help@heritagepartscentre.com we can look into the problem you have with the clips.

Posted 10 months ago

Heritage Parts Centre is rated 4.65 based on 6,178 reviews