Heritage Parts Centre Reviews

4.5 Rating 13,714 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,714 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1077

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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Posted 4 months ago

“Never again, I purchased a part and then realised needed another, on the same day. I emailed customer service and was told they would refund me the extra charge for the 2 different deliveries. After I purchased I was then emailed again saying sorry they would not allow it! Absolute rubbish to be honest. The fact that they promised me something just so I can make an order.”

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Posted 4 months ago

Hi there Sorry to hear of your dissatisfaction here. We do cover this point in our T&Cs, we cannot usually add to orders once placed. I have reviewed the email traffic on this matter and our team did not promise to do this for you, they mentioned that it was not possible due to the request being past the cut off time for amendment. I am sorry for your experience but we cannot add to orders once placed.

Posted 4 months ago

“The service was very good and prompt , The part that I ordered was quite difficult to fit and in the end I had to resort to bodging it because their was no way it was going to fit , which was a bit disappointing as it was quite expensive, but at the end of the day it’s on the van and it looks ok ,But don’t worry as I can’t fault the service it’s just the part wasn’t quite right”

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Posted 4 months ago

“The help I got from Max was great and the service is very good.”

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Posted 4 months ago

“Ottimo! Consegna veloce e ricambi ok!”

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Posted 4 months ago

“Wrong part”

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Posted 4 months ago

Hi Paul, I cannot see any enquiries to our team about this. If you need us to help you with this, please contact us via help@heritagepartscentre.com and we will find a solution for you.

Posted 4 months ago

“Waited 3 months for a part. Not good enough”

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Posted 4 months ago

“Disponibili alle domande fatte rispondendo in modo soddisfacente. Prodotti di qualità”

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Posted 4 months ago

“Ya top class - will shop here again”

Heritage Parts Centre 5 star review on 27th June 2024

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Posted 4 months ago

“Una stella per prodotto non ancora spedito si rimanda la recensione sulla qualità”

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Posted 4 months ago

“Una stella per prodotto non ancora spedito si rimanda la recensione sulla qualità”

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Posted 4 months ago

“Order arrived quickly and well packaged. Unfortunately I needed to return the item. The returns process was a little slow but otherwise fine.”

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Posted 4 months ago

“Parts arrived quite quickly from uk to Australia in good condition happy with everything”

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Posted 4 months ago

“After a problem with my 2nd order with delivery going missing damaged witch was rectified was hesitant but next order was very smooth thank you”

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Posted 4 months ago

“Good service”

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Posted 4 months ago

“Never received the item, still waiting”

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Posted 4 months ago

“The gauge arrived, but not the sensor!”

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Posted 4 months ago

“El producto era lo esperado. Satisfecho.”

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Posted 4 months ago

“Yes I would like a trade account with you always an excellent service”

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Posted 4 months ago

“Excellent service as usual many thanks 😊 👍”

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Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 13,714 reviews