Heritage Parts Centre Reviews

4.5 Rating 14,529 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,529 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th April 2025

Andreas Engeloch

Heritage Parts Centre 5 star review on 14th April 2025

Dave Armstrong

Heritage Parts Centre 5 star review on 13th April 2025

Benjamin

Anonymous

Anonymous // 01/01/2019

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“They always try to help me”

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Posted 5 months ago

“¡Todo correcto!”

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Posted 5 months ago

“Se retraso la entrega mas de un mes para luego recibir una pieza equivocada.”

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Posted 5 months ago

Lamento su experiencia con este pedido. Veo que el equipo le avisó de que había una pieza agotada en su pedido, pero no hay ningún otro mensaje al respecto en nuestro sistema. Por favor, póngase en contacto con nuestro equipo de atención al cliente para que puedan investigar esto por usted, puede ponerse en contacto con ellos a través de help@heritagepartscentre.com

Posted 4 months ago

“Hoppas att de restnoterade delarna kommer. Allt jag fått har motsvarat förväntningarna.”

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Posted 5 months ago

“DELIVERY ON TIME BUT THE PART NOT SUITABLE FOR MY CAR. NOT YOUR FAULT.”

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Posted 5 months ago

“Very good all round! Great resource for VW parts!”

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Posted 5 months ago

“Good price for quality parts, arrived all safe and sound.”

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Posted 5 months ago

“Excellent company Very reliable A professional service!”

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Posted 5 months ago

“Excellent guys but not being able to speak with people when there is an issue not a good business decision. Thanks to you all . Simon Aus”

Heritage Parts Centre 5 star review on 13th November 2024

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Posted 5 months ago

“they have very good quality parts.”

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Posted 5 months ago

“Good service. I ordered two items, one of which was incorrect, (my fault). Heritage Parts Centre were very helpful regarding the return and very prompt re-funding me for the returned part.”

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Posted 5 months ago

“I live in Sweden. Heritage parts are very responsive, easy to order parts and always updated on order / delivery status. Everything works as you would expect without any negative surprises. I am more than pleased / satisfied and Will continue using them for my 1966 Beetle parts restoration.”

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Posted 5 months ago

“Fantastic arrival on time very well packed just what ordered great part.”

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Posted 5 months ago

“Good selection of parts for my vehicle. Plus quick delivery.”

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Posted 5 months ago

“Superb. Genuinely. I ordered parts , 4 x Bilsteen shocks, needed them in a hurry as it turned out and they pulled out all the stops to get them to me here in Ireland. Will certainly shop here again Thanks Heritage Parts.”

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Posted 5 months ago

“VERY GOOD SOLUTIONS”

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Posted 5 months ago

“Did not get shipping information”

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Posted 5 months ago

“Good service and quick delivery”

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Posted 5 months ago

“WHAT HAPPENED TO THE PHONE LINES!?!?!? Gone from the best to one of the rest - will no longer be using as my go to!”

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Posted 5 months ago

Hi there, sorry to hear of your dissatisfaction here. We took the decision to be online only quite some time ago, in response to customer feedback on telephone waiting times and also to give our team time to answer more customer queries. We've found that our operatives get to more customers quicker online. If you have a question and require detailed technical advice, do email in and one of our team will call you back.

Posted 5 months ago

“All good, received item as described. Happy with purchase.”

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Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 14,529 reviews