Heritage Parts Centre Reviews

4.5 Rating 16,677 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,677 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 31st January 2026

1245

Anonymous

Anonymous // 01/01/2019

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“Heritage is one of my go-to parts houses for European quality items. Even though shipping originates in the UK, I usually receive delivery in Hawai’i faster than US-based venders.”

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Posted 5 months ago

“wonderful! shipping was a tad high.”

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Posted 5 months ago

“Quoted a shipping price then had to pay COD to UPS to get the price. Basically ended up being double what was quoted.”

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Posted 5 months ago

Hi David, we are sorry about the charges the US government are enforcing. As you will appreciate, we cannot change their policy on import tax charges and levies on imported car parts and urge our customers to research charges before they order.

Posted 4 months ago

“Still awaiting part showing as 'in stock' at time of order. Sent message using website page chasing up, no response. And all this time, you have my money. Pretty poor service overall.”

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Posted 5 months ago

Hi David, sorry for your experience here. Some of our stock is available for sale when on back order from our suppliers.

Posted 4 months ago

“Very pleased good service /delivery”

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Posted 5 months ago

“Es hat alles Perfekt geklappt!”

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Posted 5 months ago

“You can see in the history of the cancellation . Very difficult all the process lots of discussions.”

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Posted 5 months ago

Hi Marcos, we are sorry for your experience with cancelling this order.

Posted 4 months ago

“great service, car cover looks decent. shipping was half the cost of the item”

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Posted 5 months ago

“I have purchased a few items from you guys and i am always happy with the response to my orders and delivery times,being in Australia i get quicker delivery times from you guys go figure than i do from inside Aus. Any queries are answered in prompt time.,and you have good prices.”

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Posted 5 months ago

“Have some parts from my order, still waiting for rest of order so far satisfied.”

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Posted 5 months ago

“The item arrived well, but at no point since the purchase was I notified or told that the package had already been sent.”

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Posted 5 months ago

Hi Miguel, we are sorry about this - but you need to check out logged into the site to receive the email updates, if you check out as a guest they will not appear.

Posted 4 months ago

“Tried to change a c&c order to delivery but apparently this couldn't be done. Had to reorder the next day and the price had gone up. Fast delivery though”

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Posted 5 months ago

“This place has a ton of old VW stuff, specific stuff that fits like OEM. Not many others can match their inventory. It may just take more time to get it to the states as they are over the big pond.”

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Posted 5 months ago

“Always rely on the correct parts”

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Posted 5 months ago

“Poor quality ( genuine parts ) avoid better buying the cheaper eBay parts”

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Posted 5 months ago

Hi Neil, this is interesting feedback. Our customers usually all want the genuine parts where possible. Do reah out to our team so they can see what you're referring to here - help@heritagepartscentre.com

Posted 4 months ago

“Prodotto ricevuto in breve tempo e come descrizione.”

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Posted 5 months ago

“Ordered a pair of new cylinder heads and some extra bits. All arrived as ordered and they fitted as expected. Seem like good quality so I'm happy to recommend. Will use this supplier again.”

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Posted 5 months ago

“Good product packaged well. Could be clearer that free shipping may incur a slight delay during busy periods.”

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Posted 5 months ago

“I was very happy to see the body part I needed to preplace, liste don your site. The proce was reasonable but was surprised to see such a high shipping cost. But was just glad it was avalible. Communication was very good, lots of updates on the progress of the orer etc. It arrived with no evident damage to the box, but when I opened it I later noticed that the body part was damaged. Ive attached a couple photos showing the damaged part and what I suspect was the directon that the impact happened. In short the service was very good, ju stunlucky wiht this shipment. I am preparing to order this same part again and "try again" Im ahoping HPC can work somethign out with me on this first order.”

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Posted 5 months ago

“Lieferung sehr schnell, Maße Stimmen und wirkt Hochwertig. Leider kann ich nicht mehr schreiben weil noch nicht eingebaut.”

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Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 16,677 reviews