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Heritage Parts Centre Reviews

4.5 Rating 18,627 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
36,814
 Metrics Info
4.5
Based on 18,627 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Darren
Verified Buyer
“Very quick turnaround from placing order to delivery. Excellent service!”
Helpful Report
Posted 3 months ago
SAMUELE
Verified Buyer
“NON E' ARRIVATO IL RICAMBIO”
Helpful Report
Posted 3 months ago
Ti preghiamo di contattare il nostro servizio clienti all'indirizzo help@heritagepartscentre.com, in modo che possano aiutarti in merito.
Posted 3 months ago
Alan
Verified Buyer
“On time delivery part as described”
Helpful Report
Posted 3 months ago
Hendry
Verified Buyer
“Only got half of my order the other half was to follow three weeks and still waiting for it to come will give you to Wednesday then will probably phone and email you”
Helpful Report
Posted 3 months ago
Hi Hendry, if you log into our website and go to your account, it will give you a lead time estimate for the back ordered part of your order.
Posted 3 months ago
Steven
Verified Buyer
“3 parts were delivered after several weeks delay due to backordering. When parts finally arrived 2 out of 3 were correct. An incorrect seal kit was delivered despite correct part being clearly ordered. I'm still waiting on the replacement, the internal communication shared with me wasnt too clear but it seemer to infer a replacement would be sent but as I was just in cc; its not clear if and when it may be sent.”
Helpful Report
Posted 3 months ago
Hi Steven, we are sorry for the delivery error. I can see that our team have sent you a replacement.
Posted 3 months ago
Bernd Martin
Verified Buyer
“Alles Bestens!”
Helpful Report
Posted 3 months ago
S Midd
Verified Buyer
“still waiting for parts Not happy your team wouldnt assit in shipping additional larger parts disapointing customer service no one was interested in finding or offering a solution for sending larger parts”
Helpful Report
Posted 3 months ago
Hi Steve, sorry to hear of your disappointment. I have reviewed our email chain regarding this and I agree with our team in that we cannot cut or modify our products to make them fit into cheaper shipping rates.
Posted 3 months ago
David O
Verified Buyer
“Ordered a part on-line 10 minutes away. The staff member from click and collect was very helpful and went to find my part even though it was lunchtime, great service”
Helpful Report
Posted 3 months ago
Mark Hayward
Verified Buyer
“Very efficient Ordered what I needed and with me with in 2days brilliant 👍”
Helpful Report
Posted 3 months ago
Serafin SANTOS VILLAVERDE
Verified Buyer
“Tardo dos meses en llegar el sensor de temperatura de un golf 3, y pa colmo llegó averiado.”
Helpful Report
Posted 3 months ago
Lamentamos este inconveniente. Ponte en contacto con nuestro equipo de atención al cliente en help@heritagepartscentre.com para que puedan ayudarte con este asunto.
Posted 3 months ago
Matthew
Verified Buyer
“The service and communication when ordering parts was exceptional, even when on the opposite side of the world in Australia”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“very pleased thank you”
Helpful Report
Posted 3 months ago
Eric
Verified Buyer
“Very good quality quick delivery and helpful service”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Everything worked as it should.”
Helpful Report
Posted 3 months ago
Armin
Verified Buyer
“Artikel war als Lagerware und lieferbar in 1-2 Tagen beschrieben. Wurde aber erst nach ca 4 Wochen geliefert. Artikel ist in Ordnung.”
Helpful Report
Posted 3 months ago
David
Verified Buyer
“Ordered some rear light pods for my vw t4, delivery was quick and the parts were very well packaged, the lights fitted perfectly and I'm very happy with them, I would definitely recommend heritage parts centre, and I would shop here again, thank you.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Excellent product fantastic service and a absolute pleasure to deal with”
Helpful Report
Posted 4 months ago
Ian Howard
Verified Buyer
“Fast delivery. Thank you.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Very pleased great service”
Helpful Report
Posted 4 months ago
Ingo Hammer
Verified Buyer
“Die vorrätigen Teile sofort geliefert! Vielen Dank dafür. Aber das wichtigste und bestellte Ersatzteil muss noch geliefert werden!! Als Neukunden bin ich auf die versprochene Qualität sehr gespannt.”
Helpful Report
Posted 4 months ago
Heritage Parts Centre is rated 4.5 based on 18,627 reviews
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