Heritage Parts Centre Reviews

4.5 Rating 13,716 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,716 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1077

Anonymous

Anonymous // 01/01/2019

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“Great company. Delivery to Ireland no problem. Returns are no problem. Recommended A+”

Helpful Report

Posted 5 months ago

“It's great to be able to get so many parts for my vw but what let's you down is there is no contact number to talk about parts etc. I know you have Web chat but this slows down the buying process drastically.”

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Posted 5 months ago

“All was ok. Fast delivery. Thks.”

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Posted 5 months ago

“I received the wrong part for my vw, they do not have a US address to return item. I have to pay $150.00 to send the parts that I paid $240.00. They just got free money from me.”

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Posted 5 months ago

“The parts we ordered were very good quality and inexpensive i would use heritage parts again.”

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Posted 5 months ago

“Can’t tell you if the product works as expected but it is incorrectly showing as compatible with my vehicle (VW T4 - 1995) After reaching out to customer service to arrange returns on this and a few other bits they have been extremely unhelpful. Pushing to fill out forms and refusing to cover the cost of returns when I would have never brought the product if it wasn’t right. Complete time wasters and once I have my refund I’ll be avoiding.”

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Posted 5 months ago

“Never received it in my package.”

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Posted 5 months ago

“Great service”

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Posted 5 months ago

“Paper gasket weren't cut properly and tears but rest of the hub seal kit was great”

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Posted 5 months ago

“Alles OK ...”

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Posted 5 months ago

“Good service as usual”

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Posted 5 months ago

“Great parts, lots of choice. First class.”

Heritage Parts Centre 5 star review on 17th June 2024

Helpful Report

Posted 5 months ago

“Help im waiting for your 4x130 disc brake conversion kit for my 74 std. beetle to be back in stock”

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Posted 5 months ago

“Great place to get all your parts and accessories for your favourite VW. Prices are spot on, delivery quick. What more could you ask for. I will definitely be looking there first when I need anything.”

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Posted 5 months ago

“Speedy delivery and easy to find the parts.”

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Posted 5 months ago

“Es war nur eine Schraube die uns gefehlt hat damit wir endgültig unsere Servolenkung an unserem Oldi (Bj.1984 - T3 Synchro) fertig einbauen konnten! Nur Heritage konnte uns hier helfen! Servolenkung ist nun eingebaut Dank der letzten Schraube von Heritage!!!”

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Posted 5 months ago

“Good quality products but it is very inconvenient that you have no real customer service that you can phone up and talk to someone to discuss what part you need. Sometimes I don't use heritage parts because I need to talk to a real person, so I use euro parts of GSF. If I could phone up and talk to someone I would use heritage more.”

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Posted 5 months ago

“Todo perfecto, muy atentos y envío rápido”

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Posted 5 months ago

“hatte gedacht, wenn ich bei einem Anbieter aus Bremen bestelle, dass das Paket dann auch bei mir nach maximal einer Woche ankommt. Allerdings hat es rund nen Monat gedauert weil der Anbeter es selber auch erst noch bestellen musste. Das Produkt ist an sich gut!”

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Posted 5 months ago

“Ordered Wednesday, still not recieved anything and its Monday.”

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Posted 5 months ago

Hi there, sorry to hear this. I can see the final part of your order was dispatched on 12th June, if you have not received it please reach out to us via help@heritagepartscentre.com and one of the team will help you.

Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 13,716 reviews