Heritage Parts Centre Reviews

4.5 Rating 16,730 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 6th March 2026

1246

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Turned up on time .Part was off good quality”

Helpful Report

Posted 9 months ago

“Ordered a front & back bumper for my T4, I received the wrong front bumper. I've tried to contact you on several occassions (phone & email), to which I got told off one of your staff that you don't have a phone to make calls out to your customers. Which I find extremely poor in this day & age! My emails are not getting answered now (which it states I'd get a response within 24Hr) and I've sent others to chase up. I have now had to order the bumper from another company, as my camper is in the middle of a respray & with getting NO response from yourselves. Had no other opition! I've also had to instruct my bank to do a "charge Back", as I can't see this getting resolved anytime soon as this two bit company say they haven't got a phone.”

Helpful Report

Posted 9 months ago

“Perfect service from ordering to delivery. Great quality parts, great communication. Many thanks”

Helpful Report

Posted 9 months ago

“Definitely not a 5 star service. Order was confirmed then nothing. I had to contact you to see where my order was. Foolishly, I made another order this Monday at 09:00. Same thing; order confirmation then nothing. What is the excuse this time? For the second time in two weeks, where's my order, please? It was just so much better and easier when I could phone up and order over the telephone. A much better service in those days.”

Helpful Report

Posted 9 months ago

“Poor communication”

Helpful Report

Posted 9 months ago

“Provides a painless purchasing experience via an easy to use website, delivering items as described. Customer service as it should always be.”

Helpful Report

Posted 9 months ago

“Ich hatte eine Windschutzscheibe bestellt, nach langer Zeit ist sie schlecht verpackt und zerbrochen angekommen. Trotz sofortiger mehrmaliger Reklamation keine Rückantwort vom Verkäufer. Und das bei 110€ Versankosten. Normalerweise sind 0 Sterne gerechtfertigt”

Helpful Report

Posted 9 months ago

“Good customer service highly recommended”

Helpful Report

Posted 9 months ago

“Oggetto arrivato come previsto Super consigliato”

Helpful Report

Posted 10 months ago

“Great place to find parts for a VW Bus.”

Helpful Report

Posted 10 months ago

“Ordered on a Wednesday paid extra for next day delivery not received until 6pm on Friday lost 4 days getting repair done. Sent email no answer?”

Helpful Report

Posted 10 months ago

“i order parts on line which is a pain in the back side as i wanted to ask a question be for ordering in the end i took a chance . i can modify to fit . I would order other parts if i could speak to a person”

Helpful Report

Posted 10 months ago

“Ordered some items but quickly realised that they were no longer needed. E-mailed Heritage to cancel and Ayden Wheatley came to the rescue and even arranged a refund. Many thanks, good service as usual.”

Helpful Report

Posted 10 months ago

“Thank you great service +++++++”

Helpful Report

Posted 10 months ago

“Good availability of items.”

Helpful Report

Posted 10 months ago

“Arrived quickly, happy to use again.”

Helpful Report

Posted 10 months ago

“Excellent service”

Helpful Report

Posted 10 months ago

“Excellent service. The correct part. Arrived on time.”

Helpful Report

Posted 10 months ago

“Parts centre alway there to help never had a wrong part in eight years I’ve shopped with them absolute great service”

Helpful Report

Posted 10 months ago

“Consegna veloce, materiale durevole e con finiture fatte bene. molto soddisfatto!!”

Helpful Report

Posted 10 months ago

Heritage Parts Centre is rated 4.5 based on 16,730 reviews