Heritage Parts Centre Reviews

4.5 Rating 18,756 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th November 2026

Heritage Parts Centre 5 star review on 13th August 2026

Jay

1284

Anonymous

Anonymous // 01/01/2019

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“Couldn't get a water pump coolant hose anywhere for my 97 T4, but Heritage Parts saved the day. Very pleased.”

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Posted 7 months ago

“Fast response and shipping”

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Posted 7 months ago

“Very good service :)”

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Posted 7 months ago

“Reklamation wurde unkompliziert zu meiner Zufriedenheit erledigt”

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Posted 7 months ago

“alles gut, gerne wieder.”

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Posted 7 months ago

“always got what i want,, the service always good.”

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Posted 7 months ago

“I did a google on the make and it as not good, so returned the part. Then an email saying it would be 5-10 orking days to process the refund. Ridculously long in this day and age.”

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Posted 7 months ago

Thank you for your review. We appreciate that waiting for a refund can be frustrating: we process returns and refunds as quickly as possible, and some of the refund process is out of our control once funds have left us.

Posted 7 months ago

“Schnelle Lieferung. Top Qualität! Gerne wieder!”

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Posted 7 months ago

“Great product, fits as it should, n great service.”

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Posted 7 months ago

“The product matched the description and was a very good fit”

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Posted 7 months ago

“Sehr unkomplizierte und einfache Abwicklung”

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Posted 7 months ago

“easy parts selection process, put in Registration , correct parts relevent to year of vehicle are shown, 2 different angle pictures to determine correct parts, regards rear brake calipers the squareness of lower front pad clamp determines this.”

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Posted 7 months ago

“Parcel not yet received”

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Posted 7 months ago

Hi Lutendo I'm sorry to hear that you haven't received your order yet. Deliveries of postal items to South Africa do often take an extended amount of time to arrive. Please use the contact form on our website if our customer service team can assist you.

Posted 7 months ago

“No me ha llegado nada, tengo que hacer unos tramites aduanas que no se, y nadie me indica , he recibido sobre ocho correos de UPS,sin resultado.”

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Posted 7 months ago

Hola Alberto Lamento que no haya podido recibir su pedido. Si necesita ayuda para proporcionar la información que UPS requiere, utilice el formulario de contacto para comunicarse con nuestro equipo de atención al cliente.

Posted 7 months ago

“Alles bestens, gerne wieder. Danke”

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Posted 7 months ago

“Bought a manifold gasket, it was bent and jammed into a small box. Awaiting a refund.”

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Posted 7 months ago

Hi Andrew Thanks for your review. We can appreciate how frustrating it is when an item is badly packed and arrives damaged: we will liaise with the warehouse team to improve our processes on this.

Posted 7 months ago

“The shipped spare does not fit It is absolutely poor quality”

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Posted 7 months ago

Hi there, sorry to hear the quality of this part isn’t up to the standard you'd expected. Please share your order number and photos of the item with our customer service team using the contact page on our website, and we'll do our best to get this resolved for you.

Posted 7 months ago

“Ordered a pair of 1700cc VW Type 4 heads. The parts came quickly, and they worked exactly as intended. Will be looking at Heritage for future orders.”

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Posted 7 months ago

“Excellent service. Prompt delivery, good price .”

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Posted 7 months ago

“Great service good quality”

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Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 18,756 reviews