Heritage Parts Centre Reviews

4.5 Rating 18,762 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th November 2026

Heritage Parts Centre 5 star review on 13th August 2026

Jay

1284

Anonymous

Anonymous // 01/01/2019

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“Ik heb me onderdeel goed binnen gekregen goede service”

Helpful Report

Posted 1 year ago

“Start to finish it was an easy process, and the parts all cam correct so ahppy days”

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Posted 1 year ago

“No mandan las cosas”

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Posted 1 year ago

Envíenos un correo electrónico a help@heritagepaertscentre.com para que podamos volver a poner las cosas bajo control por usted.

Posted 1 year ago

“Sehr lange Lieferzeit. Ich habe erst nach 12 Tagen die Teile erhalten! Werde andere Lieferanten zukünftig vorziehen .”

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Posted 1 year ago

Hallo, es tut uns leid, dass Sie diese Erfahrung gemacht haben. Wir bemühen uns, kurze Lieferzeiten zu gewährleisten, und bedauern, dass wir Ihnen in diesem Fall nicht helfen konnten.

Posted 1 year ago

“The worst company ever I paid for speedy delivery The delivery driver dropped about 2 miles From house I guess he wanted to go home !!’ Still trying to track down my purchase Will never use this company again !!!&”

Helpful Report

Posted 1 year ago

Hi Richard, as we said on your previous review, we have no record of you bringing this to our attention so we could solve the issue for you. Please reach out to our team so they can help you.

Posted 1 year ago

“Great parts, exact fit no problems at all. Delivered next day so no down time Verry happy”

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Posted 1 year ago

“Very good product and order came swiftly. Thanks”

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Posted 1 year ago

“Ordered required parts - very quick delivery for first order. Second order delayed in transit - not the fault of Heritage (issues with DHL) - still arrived the next working day.”

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Posted 1 year ago

“great updates saying on its way ,but still not recieved yet ,keeps geeting dhl its at the warehouse ? and wont be soon ,not sure who to blame yet ? until we see it”

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Posted 1 year ago

“Great service and excellent product!!”

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Posted 1 year ago

“Qualität ok. Angebot u. Lieferung (fast) ok. Beworbenener Newsletter-Gutschein funktionierte nicht.”

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Posted 1 year ago

“Hi, I've ordered a number of parts for my daughter's VW T6 and I'm very pleased with your service and quality products. However I also ordered an engine undertray Order #WEBXU050825000098004 Placed on 5 Aug 2025 and you're advising that it will not be available until mid October which is most disappointing. However, thank you for your prompt service on the remaining parts. John”

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Posted 1 year ago

“Parts ordered where perfect for my application. Great service”

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Posted 1 year ago

“Ricambi diversi dalla descrizione. Dovrò fare un reso. Inoltre non ho ancora ricevuto l'ordine in totale”

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Posted 1 year ago

Salve, ci dispiace per la sua esperienza qui. Vedo che il nostro team ha risposto alle sue richieste e l'ha informata che aveva ordinato i ricambi sbagliati per il suo veicolo, fornendole anche alcuni consigli su altre questioni.

Posted 1 year ago

“Ich habe die bestellte und bereits bezahlte Ware bis jetzt nicht bekommen !!!!!”

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Posted 1 year ago

Es tut mir leid, dass Sie diese Erfahrung gemacht haben. Ich sehe, dass Teile Ihrer Bestellung nicht vorrätig waren, und wir haben Sie darüber informiert.

Posted 1 year ago

“Order submitted, took a week to get it (off the shelf parts) and also having to pay for postage. Did not get the parts I ordered, took a week to get any sort of decent communication, eventually resent the order, which were the same incorrect parts from the girat order. Given up as I need the car back on tbe road. Parts were most expensive I found but thought the service might be worth paying for to get sorted quickly. Will not make the same mistake again.”

Helpful Report

Posted 1 year ago

Hi Ashley, I cannot see any emails to our team regarding the replacement order being incorrect? Please reach out to our team via help@heritagepartscentre.com so they can help make this right.

Posted 1 year ago

“Very poor communication and service……Sloppy paperwork for shipment to Australia which cost me $300 in Customs taxes even though the value of goods was below the $1,000 AUD threshold. This happened on two occasions when invoices were not updated to reflect the actual items delivered.”

Helpful Report

Posted 1 year ago

Hi Angelo, I can see that we dealt with the GST issue. The problem was not with our invoicing but the courier declaration. I can see that we dealt with that and refunded you for the incorrect charges, our apologies.

Posted 1 year ago

“The two orders arrived in good time with no omissions.”

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Posted 1 year ago

“Alles Top....”

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Posted 1 year ago

“Good range of parts my boxster and reasonable price, and delivered to Northern Ireland”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 18,762 reviews