Heritage Parts Centre Reviews

4.5 Rating 15,749 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“hi still waiting on parts .....? it was not syed that they were not in stock and would take a few months to come in and there is no phone number to ring”

Helpful Report

Posted 2 years ago

Hi Merlin, Thanks for the review. Sorry the items were out of stock when you placed your order. I can see that they were finally dispatched at the end of March. I hope that everything is now sorted for you but please do let us know if not. Thanks HPC.

Posted 2 years ago

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Posted 2 years ago

“Ottimo sito , ma un call center ci starebbe da Dio !!”

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Posted 2 years ago

“The part was fine but what a shame that the opportunity to visit a shop/showroom, talk to experienced staff, browse through brochures and maybe meet other VW enthusiasts is no longer there. Progress eh?”

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Posted 2 years ago

“delayed shipping, backordered”

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Posted 2 years ago

“First half of my order arrived perfect and in great time but when the last parts of my order arrived 1 piece was broken and nobody while contact me about this even though I have tried to contact via email but without any reply”

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Posted 2 years ago

Thank you for your feedback and apologies for making you wait. I can see someone in our team is looking into your email query and will get back to you shortly.

Posted 2 years ago

“Parts are not genuine even if it's stated that it's VW Classic. The quality of the rubber is questionable, mold is not precise.”

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Posted 2 years ago

“Not received my part I ordered last month yet”

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Posted 2 years ago

“No not till you have a phone line”

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Posted 2 years ago

“The removal of the ordering/advice service over the phone, has been detrimental to the overall experience.”

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Posted 2 years ago

“Re open your parts counter”

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Posted 2 years ago

“Great products but the postage is killing the deals ( way too expensive)”

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Posted 2 years ago

“No not till you have a phone line”

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Posted 2 years ago

“Incorrect part so returned for refund.”

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Posted 2 years ago

“Das einzige Teil was ich bekommen habe. Rest der Lieferung ?? Keine INFO”

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Posted 2 years ago

“Arrived very quickly. Body shop fitted (with a moan) normal. Found the same part on brickworks for £15 less after the purchase.”

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Posted 2 years ago

“I can't review what I have not received yet.”

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Posted 2 years ago

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Posted 2 years ago

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 15,749 reviews