Heritage Parts Centre Reviews

4.5 Rating 14,236 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Parts was good postage was slow even tho I paid the 11quid for next day”

Helpful Report

Posted 2 years ago

Hi Ben, Thank you for your feedback. Our order cut-off for next-day delivery is 4 pm therefore as you placed your order at 8.30 pm, unfortunately, the deadline was missed. Having said that, although DPD did collect the parcel from us on the June 1st it didn't get delivered to you until June 6th. Apologies for the delay, we will refund you the £11.00 you paid for express delivery to your credit card. Thanks.

Posted 2 years ago

“Ordering process went well enough, though one of the parts was unavailable though still for purchase on the site. Annoying for the customer. Finally, I live in the Netherlands and had to call the warehouse in the UK to get an update about my order since the tracking information provided was invalid. In addition, I had to call at least 10 times (cost me €6) and wait in a queue of 8 or 9 callers before speaking with a rep. Heritage has a big selection of parts but there are other dealers out there I would recommend which have a far more fluid ordering process.”

Helpful Report

Posted 2 years ago

“Good Helpful staff ,mostly quality parts Bad Terrible packing of parts for posting , not being able to phone in orders all day bad , parts Web site rubbish and very jumbled and hard to find items.”

Helpful Report

Posted 2 years ago

“Passen tun die Gummis wunderbar, jedoch ist es uns nicht möglich gewesen unsere Fenster so einzubauen wie gewollt da uns statt 14m meterware( am Stück) 2 Stücken mit jeweils 4m und 10m geschickt wurden wodurch wir unsere Heckscheibe nicht neubestücken konnten da egal wie man es gemacht hätte nicht genug übrig gewesen wäre was bei zusammenhängender Ware ohne Probleme gepasst hätte. Wir haben jetzt ein 40 und ein 45cm langes Reststück zusammen wäre es genug gewesen so leider nicht.”

Helpful Report

Posted 2 years ago

“6 week lead time waiting for delivery before review”

Helpful Report

Posted 2 years ago

“The thermo-mats are well made & well sized for the VW T4 Multivan (short-wheel); only the mat for the last right window, the one in the back, is as long as the left one (it's too long). The suction cups don't stay fixed to the windows easily. They also don't smell really nice because of the materials..”

Helpful Report

Posted 2 years ago

Thanks for your review, I will pass the info to our product team. Unfortunately we don't have a kit specifically for the Multivan so the rears are equal length. To reshape the suction cups drop them into boiling water for 30 seconds and they will regain their shape. The smell does go just leave them out of the pack for a few hours to air.

Posted 2 years ago

“Still waiting for the rest of my order”

Helpful Report

Posted 2 years ago

Hi Mark the rocker cover gaskets are on back order with our supplier and will be sent as soon as we get them. Apologies for the delay

Posted 2 years ago

“Fuel pump sold broke within 100 miles. TBF first part I have had fail from there.”

Helpful Report

Posted 2 years ago

Hi Carl Sorry that your pump failed. If you complete a returns form here we will replace the item or refund you https://www.heritagepartscentre.com/uk/returns

Posted 2 years ago

“Un po' lenti nella consegna, ma bravi nel trovare i pezzi di una auto che ha più di 30 anni.”

Helpful Report

Posted 2 years ago

Molte grazie per la tua recensione

Posted 2 years ago

“I would really like to give 5 stars because the team were excellent but unfortunately the part was defective...I ordered a set of headlights with smoked glass and after fitting noticed a slight defect in the glass on the passenger side which sets the beam off to low resulting in a fail at the MOT center... Hopefully this will be resolved as quick as possible....”

Helpful Report

Posted 2 years ago

Thanks for your review and apologies for the defective part, we will do our best to rectify it as quickly as possible

Posted 2 years ago

“It's been 2 months and still have not recived my parts”

Helpful Report

Posted 2 years ago

Hi David Apologies for the delay there have been some supply issues with these carbs. Looks like your order was completed and should be with you by now.

Posted 2 years ago

“Unfortunately, the spare didn´t fit. It was a little bit bigger. The holes didn't match properly. I have an mk2 diesel 1.6, (JP), 1987. The brake's vacuum pump original number is 068145207. I only used 2 o rings from the kit (the smaller ones), nothing else.”

Helpful Report

Posted 2 years ago

Thanks for leaving a review and apologies for the error. Please complete a returns form and we will rectify this for you ASAP. https://www.heritagepartscentre.com/uk/returns

Posted 2 years ago

“I did find the tachometer that I was looking for but it was way over priced”

Helpful Report

Posted 2 years ago

Hi Micahel Unfortunately prices are on the up due to global shipping and raw materials, we aim to be competitive but if we are out on price please let us know and we will try to match any price. https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“I recently ordered a Europe Bumper moulding Front 113-707-201/8/ When it arrived I found that on trying to fit it to the bumper it was about 2 inches short, so as you can imagine I was rather disapointed . I did specify it was for a 1972 1303s 1600 Beetle.”

Helpful Report

Posted 2 years ago

Hi Brian Sorry about that and thanks for taking the time to review. That should be the correct item if you contact our team they will investigate and rectify for you. https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“The parts are great for the money but there website needs work, says that something is in stock then all of a sudden a few days later you find out it’s on back order for 6 months”

Helpful Report

Posted 2 years ago

Hi Andrew Thanks for your review We did have a glitch with the website a couple of weeks ago but should all be okay now. Unfortunately some items are tricky to get these days and lead times can be long when we run out.

Posted 2 years ago

“Das Teil war nicht besonders gut lackiert, zudem war im inneren ein Metallgrad den ich vor gebrauch entfernen musste”

Helpful Report

Posted 2 years ago

Hallo, es tut uns leid, dass wir Ihre Erwartungen nicht erfüllt haben. Wir sind bestrebt, die besten verfügbaren Teile zu liefern.

Posted 2 years ago

“The service as always was very good, but the product (choke pulldown unit for a Pierburg) was faulty when tested before fitting. This is the second time I've experienced this. Please please can you do something about your supplier's quality control ???? I am waiting hopefully for a returns number to get a replacement”

Helpful Report

Posted 2 years ago

Hi Miachael Sorry you have had an issue and thank you for the feedback unfortunately this is the only version of this part available we will feed back to the manufacturer.

Posted 2 years ago

“I’m finding most parts I order are too expensive, however if they fitted easily as against original parts, I’d live with that cost. These reproduction parts are getting worse.”

Helpful Report

Posted 2 years ago

Hi Roderick Thank you for leaving a review. Sadly the cost of many parts are increasing due to raw material cost and global shipping prices. If you have any specific feedback on the quality of our parts please let us know by email help@heritagepartscentre.com as we strive to supply the best parts available.

Posted 2 years ago

“I got my lights a couple weeks ago. I am about to install them now and I realize it is missing a socket for the reverse bulb!!!!”

Helpful Report

Posted 2 years ago

HI Bruce Thanks for leaving a review and sorry one of your items is missing part drop us an email help@heritagepartscentre.com and we will get the missing part to you ASAP

Posted 2 years ago

“...........”

Helpful Report

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,236 reviews