Heritage Parts Centre Reviews

4.5 Rating 14,916 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,916 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“Dispatching time far too long even standard . No updates either Seven days Many emails would reply even on Saturday via email at least .”

Helpful Report

Posted 2 years ago

Hi there I am sorry for your experience, our customer service operates within UK business hours Monday to Friday. I note you selected standard shipping, for an order placed on 31st August and the order was delivered on 6th September, equating to 4 working days. Our terms for standard delivery state 2-3 working days but sometimes can take a little longer. If your order is urgent, please select one of the express shipping options rather than the standard option. I am sorry that we cannot provide dispatch updates to every order on our standard service; however our system sends a message on dispatch with tracking detail for you.

Posted 2 years ago

“Had a mishap and received two of the same parts when I emailed for advise on more parts I needed was just referred back to website ended ,up buying elsewhere , perhaps customer service guy who emails was having a bad day .”

Helpful Report

Posted 2 years ago

Hi Andy Thank you for your feedback, I can see that my colleague, in his email to you of 5th September, recommended the correct parts for your application after two right hand side outriggers were ordered instead of one for each side.

Posted 2 years ago

“Porsche 996 Mayle ignition switch. Good service and good part. I’ve seem the exact same thing on Amazon for half the price since though”

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Posted 2 years ago

“Ordered a part as per my vehicle however it didn’t match the old one ! Sent back for refund at my own expense & didn’t get full monies back Disappointed”

Helpful Report

Posted 2 years ago

Hi Shelley I am sorry to hear of your disappointment, I can see that we refunded you in full for the part you ordered but not the shipping cost. If you have doubts about whether a part will fit your vehicle or application in future, please email us via help@heritagepartscentre.com and our technical specialists will help you select the correct part.

Posted 2 years ago

“The door handles that I had purchased did not come with new seals even though the product on the website displays new seals as part of the package.”

Helpful Report

Posted 2 years ago

Hi Richard I am sorry to hear of this issue, I can see that we organized a free of charge replacement for you and I hope that you continue to shop Heritage in future.

Posted 2 years ago

“Part supplied quickly but faulty and not good there is such a limited way to contact.. Was expecting a prompt reply via the Help email but nothing yet..”

Helpful Report

Posted 2 years ago

Hi Rod I apologize for the response time; I know our team were checking the stock on your behalf to see if there was an issue with faulty stock, so we took longer to get back to you than we would normally. I know the situation has now been resolved and hope you continue to shop Heritage.

Posted 2 years ago

“Ok but not happy that you cannot speak to staff on the phone but that seems the norm for firms to reduce their service. Some of the other VW heritage suppliers fortunately still seem to answer the phone and in the future, I will be purchasing more items from them. A great shame, since your sales team have always very knowledgeable and helpful.”

Helpful Report

Posted 2 years ago

Hi Ray Thank you for your feedback, we take all these comments on board. Our sales and technical teams are more responsive via email and we would rather customers not spend time holding for operatives to be available. We will continue to provide a great service via our online platforms and hope you continue to shop Heritage.

Posted 2 years ago

“Postal of parts sliding rollers and seal gd. Unfortunetly wrong seal. I asked what seal i needed for my slide door, i said i got a right hand drive. Told seal fits right or left unfortunetly and given a No. for driver and passenger door seals.I wanted side door. Left a msg but have had no reply from 2wks ago.”

Helpful Report

Posted 2 years ago

“The service was good. The part not so. Window winder failed at first turn. Managed to fix it myself by adjusting it with a mallet.”

Helpful Report

Posted 2 years ago

“Delivery costs are too high and delivery times are too long”

Helpful Report

Posted 2 years ago

Hi there Thank you for your feedback, I am sorry to hear of your disappointment. We are a UK based company and providing parts from UK to Australia is costly and can lead to long delivery time periods. I am sorry, we are constantly reviewing our couriers, charges and lead times to improve our service.

Posted 2 years ago

“You can usually be relied upon to have what I am looking for, but the result is, so far, disappointing. On your website you offered two headlights for a right-hand drive vehicle to be used on right hand drive roads and accepted my order for them. You delivered one unit, saying that was all you had in stock (and that your website declared this, which was incorrect). You are now trying to obtain a second unit and I hope this will work out. In my opinion, you should have declined the order (and taking payment) until you could fulfil the order properly. As things are, the vehicle is in France, but cannot be submitted for an MOT there until the correct units are fitted. I appreciate the contact you have had with my daughter, and your efforts to put things right.”

Helpful Report

Posted 2 years ago

Hi Richard I am sorry for your experience and understand your point. As was explained at the time, when stock is low (in this instance only two were remaining) orders can be short on stock when the warehouse operatives go to pick the order for shipping. As a global e-commerce business I'm sure you'll understand that our websites take many orders simultaneously and stock updates are made to the system at certain periods throughout the day. We are working on a better system and I know that our team were quickly in contact with your daughter to try and rectify the situation. Thank you for your feedback, I assure you we take it seriously and are constantly looking to improve our service.

Posted 2 years ago

“The fan switch i bought for my mk1 golf was cheap and was delivered on time, but didn't work unless holding the switch in the up position. After dismantling and repositioning the contacts the fan switch worked.”

Helpful Report

Posted 2 years ago

“thank you for swift sending”

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Posted 2 years ago

“Hi The exhaust tips that I had ordered were a bad fit. One side of tips, were an inch longer and I had to have it modified to fit.”

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Posted 2 years ago

“Buenos días compra positiva pero echo de menos el trato en Español ( Sr. RAMON) Antes comprar era más cómodo con la atención por tlf en Español Puntuación con 3 estrellas y no más, por este motivo. Gracias”

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Posted 2 years ago

“Ordered bits no problem but a gasket was missing from the order took several emails to get it sent to me.”

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Posted 2 years ago

Hi Ian, Sorry to hear this, we are continually improving our service to customers so I hope you have a better experience next time you shop with us. Thanks

Posted 2 years ago

“Expensive postage for a small part ordered !”

Helpful Report

Posted 2 years ago

Hi Tim, Sorry to hear you were dissatisfied with the cost of the postage. We constantly review market prices to ensure we remain competitive. Thanks

Posted 2 years ago

“Good things, at a very high price”

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Posted 2 years ago

“from 3 stars to 5 stars. New system of no direct phone contact for sales, not good. Miss the knowledge database of staff to guide order. Lack of options for post to the Channel Islands makes it very very expensive to make small orders. Positive good and extensive availability of parts.”

Helpful Report

Posted 2 years ago

“Hi, the alternator was fine but the bracket did not come with the part and I have had to tie on a piece of wire to keep it from moving. I need an adjustable bracket to allow for tension. This did not come with the part as was not explained. Any ideas ?”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,916 reviews