Heritage Parts Centre Reviews

4.5 Rating 14,917 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“Brett sorted the issue of the missing parts, I wrote some heated emails, that would not have been necessary if dispatch had have sent me an email that the missing parts were dispatched and on their way to me. Regards Kevin Stewart”

Helpful Report

Posted 2 years ago

“I ordered a bolt, and the shifter lock that you offer. I was expecting a new part with instructions but instead received a used incomplete shifter lock. It was taped closed in its box, but with no instructions. I had to disassemble it to future out how it works. Upon getting an instruction sheet from a parts distributor I also see that there is a spring missing from it. It has scratches in the plate the key lock is on at the top, and the paint is chipped all over it. A clearly Used part, not what I was hoping for for the price.”

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Posted 2 years ago

“quick delevering thanks”

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Posted 2 years ago

“incredibly long delivery time.”

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Posted 2 years ago

“everytime i close my browser it keeps rejecting my password when i try to open it again : wrong password”

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Posted 2 years ago

Hi Efi Dorry you're having technical issues. Try clearing your cookies and a hard refresh CTRL F5 if that does not fix the error please contact our helpdesk. https://www.heritagepartscentre.com/uk/contact

Posted 2 years ago

“treated poorly”

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Posted 2 years ago

Hi James I can't see any issues with your order it was shipped the day it was placed. If something is not right please contact us and we will rectify it for you https://www.heritagepartscentre.com/us/contact

Posted 2 years ago

“Again DPD failed, came this time left a card but not the package, really. Had an Amazon packaged delivered no problem received. I can’t fault you but please use a reliable courier”

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Posted 2 years ago

Thanks for the feedback Simon. Sorry DPD let you down we use several couriers and while they are all good in the main sometimes things go wrong. Apologies for any inconvenience caused.

Posted 2 years ago

“The Staff are great....UNFORTUNATELY the powers that be used Covid as a great excuse to shut the shop AND THEN close the phone lines so the only way of communication is via email, which could take up to 3 days to receive a reply from. What are you thinking? I am thinking it is a cost cutting exercise by yourselves which is such a shame because you had a good set up before. Trying to explain a problem through email could be a War in Peace novel rather than a quick chat. The human element of this business is slowly being replaced which is such a shame. The last time I dealt with yourselves was over the phone (BEFORE YOU CLOSED IT!!!) and had a problem with a pair of brake calipers that I purchased from you. It was all sorted in minutes....I fear this will not be the case in the future. Not due to the Staff, but due to idiots who run it. I have given 5 out of 10 on recommending and a 3* rating of Heritage purely because you have cut all forms of voice communication. I have given the Customer Service 5* because they are an asset to this company, something the idiots should remember.”

Helpful Report

Posted 2 years ago

Hi Kevin Chief Idiot Barney here. Thanks for your review and comments. We are and always have been primarily an online mail order business and due to continued hybrid working for our technical and customer service teams post Covid we don’t have the team members required in the building to offer a walk in shop service unfortunately. We do still offer click and collect for local enthusiasts. The decision to turn off the phones was driven by a number of factors but primarily to enable our team to effectively manage and maintain the huge range we stock while continuing to offer a good technical advice service. We no longer take orders over the phone but tech advice and order help is a available via the contact form, this enables us to collect the data required to advise you properly and efficiently. Our tech team respond to all technical enquiries and are very happy to help, our target response time is within 2 hours and please be assured if the guys think a quick call-back will be quicker and easier they will call you. If you have any further feedback please feel free to email me directly via help@heritagepartscentre.com Regards Barney CEO

Posted 2 years ago

“Sent wrong year and wrong description stuff a few times but the products that were sent were if good quality and arrived on time spent around 8k in total”

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Posted 2 years ago

“Weil Ihr mich explizit fragt. Im Moment eher weniger gut. Die Bestellte Ware konnte nicht zugestellt werden,weil der Postbote meine Adresse nicht finden konnte. Eine Mail an euch um die Adresse zu bestätigen blieb unkommentiert. Bei einem Telefonat eine Woche später wurde Mir gesagt,das Ich warten müsse,bis die Ware wieder zurück geschickt wird und dann wird sich gemeldet,was als nächstes passiert. Ein Anruf letzte Woche ergab,das man über meinen Fall nicht Bescheid weiß und man bei der Versandabteilung nach fragt,was bei denen Stand der Dinge ist um Mir das dann mit zu teilen. Bis Dato ohne Antwort…Übermorgen werde Ich wohl noch einmal bei euch anrufen müssen. Gruß”

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Posted 2 years ago

“Habe leider immer noch nicht alle Teile bekommen , leider keine Zwischeninfo.”

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Posted 2 years ago

“Parts was good postage was slow even tho I paid the 11quid for next day”

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Posted 2 years ago

Hi Ben, Thank you for your feedback. Our order cut-off for next-day delivery is 4 pm therefore as you placed your order at 8.30 pm, unfortunately, the deadline was missed. Having said that, although DPD did collect the parcel from us on the June 1st it didn't get delivered to you until June 6th. Apologies for the delay, we will refund you the £11.00 you paid for express delivery to your credit card. Thanks.

Posted 2 years ago

“Ordering process went well enough, though one of the parts was unavailable though still for purchase on the site. Annoying for the customer. Finally, I live in the Netherlands and had to call the warehouse in the UK to get an update about my order since the tracking information provided was invalid. In addition, I had to call at least 10 times (cost me €6) and wait in a queue of 8 or 9 callers before speaking with a rep. Heritage has a big selection of parts but there are other dealers out there I would recommend which have a far more fluid ordering process.”

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Posted 2 years ago

“Good Helpful staff ,mostly quality parts Bad Terrible packing of parts for posting , not being able to phone in orders all day bad , parts Web site rubbish and very jumbled and hard to find items.”

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Posted 2 years ago

“Passen tun die Gummis wunderbar, jedoch ist es uns nicht möglich gewesen unsere Fenster so einzubauen wie gewollt da uns statt 14m meterware( am Stück) 2 Stücken mit jeweils 4m und 10m geschickt wurden wodurch wir unsere Heckscheibe nicht neubestücken konnten da egal wie man es gemacht hätte nicht genug übrig gewesen wäre was bei zusammenhängender Ware ohne Probleme gepasst hätte. Wir haben jetzt ein 40 und ein 45cm langes Reststück zusammen wäre es genug gewesen so leider nicht.”

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Posted 2 years ago

“6 week lead time waiting for delivery before review”

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Posted 2 years ago

“The thermo-mats are well made & well sized for the VW T4 Multivan (short-wheel); only the mat for the last right window, the one in the back, is as long as the left one (it's too long). The suction cups don't stay fixed to the windows easily. They also don't smell really nice because of the materials..”

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Posted 3 years ago

Thanks for your review, I will pass the info to our product team. Unfortunately we don't have a kit specifically for the Multivan so the rears are equal length. To reshape the suction cups drop them into boiling water for 30 seconds and they will regain their shape. The smell does go just leave them out of the pack for a few hours to air.

Posted 2 years ago

“Still waiting for the rest of my order”

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Posted 3 years ago

Hi Mark the rocker cover gaskets are on back order with our supplier and will be sent as soon as we get them. Apologies for the delay

Posted 2 years ago

“Fuel pump sold broke within 100 miles. TBF first part I have had fail from there.”

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Posted 3 years ago

Hi Carl Sorry that your pump failed. If you complete a returns form here we will replace the item or refund you https://www.heritagepartscentre.com/uk/returns

Posted 2 years ago

“Un po' lenti nella consegna, ma bravi nel trovare i pezzi di una auto che ha più di 30 anni.”

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Posted 3 years ago

Molte grazie per la tua recensione

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,917 reviews