Heritage Parts Centre Reviews

4.5 Rating 15,755 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 5th September 2025

Dean Pyle

Marc Woodward

Heritage Parts Centre 5 star review on 28th August 2025

Terence Cooper

1209

Anonymous

Anonymous // 01/01/2019

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“Took far to long to be delivered.had forgotten the order and had bought elsewhere.”

Helpful Report

Posted 2 years ago

“there are several things you should change -labeling for courier -received parts not ok -nobody to communicate to -nobody to advice”

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Posted 2 years ago

“Not a very good idea to tape a bag of hardware to the opening of a muffler. We spent two hours shaking parts out of our muffler like a bad piñata.”

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Posted 2 years ago

“As I mentioned in my previous review [maybe you missed it] the rubber door joint seems to be of good quality, but its profile was not the same as the original, so installing it required some work.”

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Posted 2 years ago

“Dont like the way you close early also having to go to the side doors also not being able to look at plans on the screen for parts”

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Posted 2 years ago

“Have not received this part. And I have just asking for delivery times thanks”

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Posted 2 years ago

“I haven't received it yet and don't even have a tracking number...”

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Posted 2 years ago

“Well it’s still at your place because I work in the week and you’re not open on a Saturday so I’ll be in as soon as I can”

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Posted 2 years ago

“Need one only place to get one. Won’t use again as internet only no phone service anymore which I needed as not good on a computer. So this was my last order with heratige shame I’ve used them a lot in past”

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Posted 2 years ago

“Would like to write a review but unfortunately I haven’t received it yet 🤷‍♂️? Cheers Ian”

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Posted 2 years ago

“I didn't have the opportunity to evaluate the quality of the radio antenna but the biggest criticism is the delivery part because it doesn't have a tracking code and I don't know the condition of my order!!!”

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Posted 2 years ago

“Works fine but not being able to talk to the sale team puts me off using them. Ordering online is okay if you can find what you need but if you're unsure or need advice then now look elsewhere”

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Posted 2 years ago

“The item is great but the communication is not clear from the start of the process not clearly specified that the collection i.e department is closed so u have to order it online before collection from yourselves”

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Posted 2 years ago

“These were sent separately on the 8th of December and I received them on the 15th of December which is ok. The fit is not great but ok. Better than the broken ones I had. So in this case you did ok. If you had waited to send everything in one shipment, everything would have been fine. Do you resend the missing parts?”

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Posted 2 years ago

“I'd love to write a proper review as HPC kindly just requested but there's no evidence from HPC that it left their warehouse before the Xmas/New Year break so, after two weeks since the order, they are probably still weeks away from Australia....”

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Posted 2 years ago

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Posted 2 years ago

Hi, Sorry to read this, we strive to despatch as soon as we receive an order if we have the stock on the shelf. In your case, we received your order on the day before we broke up for Christmas and we just missed getting it out before we closed. I can see that the parts were despatched on the 3rd of January, if you still have not received them please do use the contact us form on our website. Thanks for your patience. Heritage Parts Centre.

Posted 2 years ago

“not a quality part self tapping screws instead of bolts, seal also no good. was sent a tracking number which did not work”

Helpful Report

Posted 2 years ago

“The parcel was sent to the wrong address. But I did find it eventually. Delivery was the only problem, everything else was good!”