Heritage Parts Centre Reviews

4.5 Rating 14,956 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“Good service as always. If I'm being picky, your delivery details need to be sharpened up: make it clear if something isn't in the free delivery promo. Make sure the actual delivery banding and the blurb about delivery in the catalogue match up. Above all, and really, really, REALLY importantly, if there is no next day option, TELL YOUR CUSTOMERS WHEN THEY CAN EXPECT DELIVERY. Sorry about the shouty capitals, but really has my back up at the moment. I've placed an order in excess of £500 and don't have a clue when it will be with me.”

Helpful Report

Posted 9 years ago

“I had already found the part available on your website so I was able to help to find it in store. I didn't realise from your website that I could order on line and then pick up in store. It was good to hear that there will be specific Polo listing especially Mk2's. Some time a go, I was trying to find a throttle position sensor (tps) to fit a Bosch throttle body and there was no cross reference from the Bosch part number to its constituent parts. If someone was to think a little bit out of the box and not rely on what the computer says then that would be a good thing. I eventually guessed what the tps would look like and I bought the correct one (Louwe) on Ebay which I then found had the VW part number on it and fits a number of VWs. I found the front of shop has some of the elements to excite customers. If you tempt customers into looking at a product line that perhaps that had not previously thought of buying so increase your temptation at the front of store. There was a choice of 2 fuel pumps for my Polo which was in fact for a Mk2 Golf that had the same price. I didn't know which one had the better quality. VW Heritage I feel has huge potential to become a one stop shop. I am modifying my engine and gearbox. Is there someone that can offer advice on tuning engines and which speed parts are best? There is a plethora of suppliers for air cooled VWs. Does it make sense to to give more emphasis to water cooled?”

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Posted 9 years ago

“Very helpful staff most parts obtainable fairly quickly on a whole very good Some parts placed on back order do take a considerable amount of time although this is the fault of the suppliers perhaps Heritage could issue a bi-weekly status report via email to save the customer having to phone up and bother the staff”

Helpful Report

Posted 9 years ago

“Some of the staff at the call centre could do with better product knowledge/recommendations are different from different staff? Parts could have the generic vw part numbers to avoid confusion with your own part numbers. Otherwise great chap on the phone that I spoke to would recommend to others. Easy use of your site!”

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Posted 9 years ago

“Very prompt service, excellent value for money, however let down by minimal (none) installation instructions - VW T4 Wind Deflectors ( products very good)”

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Posted 9 years ago

“Great item pay quality get quality”

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Posted 9 years ago

“I have a 1996 2.6i South African Caravelle. Parts are difficult to come by in the UK so it is very good that VW Heritage have stock now and then. It is worth signing up for the newsletter as that's what prompted me to check your website whereupon I spotted the brake discs I was after. I ordered by phone and they arrived as promised and very well packed. Thanks for good service. Just a minor point about delivery costs: it would be helpful if the delivery options are notified when making a telephone order. I didn't need the parts urgently and would've opted for free delivery had I known about it.”

Helpful Report

Posted 9 years ago

“Bought some ignition parts for my VW bus, all went well and got delivered the next day. The only gripe was with the quality of the ignition leads I bought. I wouldn't rate them as "Good" quality, I would say they were rather poor. They work OK, but the caps that go onto the dizzy cap are very thin (and cracked!) rubber and if you try to get them off again, it's pulls the centre wire out. I guess you get what you pay for right? Other than that, it was all cool, so much so that I visited the shop in Shoreham on the Friday (I cycled part of the Downs Link) to buy another condenser, apart from the overly long wait to be seen (the desk was unmanned so I had to call the line on the desk), it was a very pleasant place to be. I did want to steal that crate motor though! ;o)”

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Posted 9 years ago

“Very please with the service and products received! Will be fitting them into my 76' Beetle later today. Would definitely recommend and intend to shop with them again in the near future!”

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Posted 9 years ago

“Parts arrived correct and well packaged”

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Posted 9 years ago

“Arrived on time and we'll packaged. shame you have to pay and extra £1.05 ( I think not was) just to get next day delivery. Would be great if they offered this as standard. OVERALL very pleased”

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Posted 9 years ago

“No complaints with the parts I ordered, my mechanic said that everything was satisfactory and went according to plan. So thanks to you all.”

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Posted 9 years ago

“More counter staff required on Saturdays!”

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Posted 9 years ago

“so far so good but have my HT leads been dispatched as I am abroad and would like to know, many thanks, Alistair Johnson”

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Posted 10 years ago

“prompt service thanks J Hickson motors”

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Posted 10 years ago

“The service from VW heritage is good, quick and easy. The quality of the product I purchase could have been better (Semaphore lens) for the price.”

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Posted 10 years ago

“Very helpful and quick service”

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Posted 10 years ago

“Exactly what I wanted”

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Posted 10 years ago

“usual good service but carriage charges high”

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Posted 10 years ago

“Always deliver as stated and good quality for price”

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Posted 10 years ago

Heritage Parts Centre is rated 4.5 based on 14,956 reviews