Heritage Parts Centre Reviews

4.5 Rating 14,270 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,270 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 18th March 2025

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

1121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“No complaints with the parts I ordered, my mechanic said that everything was satisfactory and went according to plan. So thanks to you all.”

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Posted 9 years ago

“More counter staff required on Saturdays!”

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Posted 9 years ago

“so far so good but have my HT leads been dispatched as I am abroad and would like to know, many thanks, Alistair Johnson”

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Posted 9 years ago

“prompt service thanks J Hickson motors”

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Posted 9 years ago

“The service from VW heritage is good, quick and easy. The quality of the product I purchase could have been better (Semaphore lens) for the price.”

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Posted 9 years ago

“Very helpful and quick service”

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Posted 9 years ago

“Exactly what I wanted”

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Posted 9 years ago

“usual good service but carriage charges high”

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Posted 9 years ago

“Always deliver as stated and good quality for price”

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Posted 9 years ago

“products are good fitting and quality will shop here again and again”

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Posted 9 years ago

“good service. replied quickly to a query i had”

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Posted 9 years ago

“While VW heritage is always a source for original VW parts and many aftermarket replacements in acceptable quality, it has it's flaws. The availability on the website is quite often incorrect. On several occasions my deliveries were missing crucial bits I then had to wait for and sometimes I had to find creative solutions because the system told me "out of stock" only to find that they had plenty of it and I could have had it a few days later. However, since they are very willing to help over the phone, normally a partial cancellation, free split delivery and so on are always possible. So all in all I'd say excellent for "business behaviour", less than average for website functionality with regard to stock levels.”

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Posted 9 years ago

“All good and as described!”

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Posted 9 years ago

“always reliable but not 100% convinced VW heritage are competitive anymore ?”

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Posted 9 years ago

“Good product, slightly smaller than the original Devon seals, however, using the chrome inserts supplied, which are larger than the rubber inserts, (also supplied) , pads them out perfectly. The chrome inserts were OE on the Devon anyway.”

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Posted 9 years ago

“good service,need more cheap deals for old T4 and for everlasting”

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Posted 9 years ago

“I like vwheritage, you seem to sell good quality items at reasonible prices, and the % discount sales make me come to you rather than anywhere else. The only problem i have found, when i email a query about parts or advise i dont often get a response.”

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Posted 9 years ago

“The web site is good, information provided via the phone was also good but the prices tend to be on the high side.”

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Posted 9 years ago

“Great product. Fast efficient service.”

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Posted 9 years ago

“Easy to order, web site easy to use, arrived as stated. Message before delivery is a great way to keep customers up to date.”

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Posted 9 years ago

Heritage Parts Centre is rated 4.5 based on 14,270 reviews