Heritage Parts Centre Reviews

4.5 Rating 14,268 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 18th March 2025

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

1121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“good service , delivery as described.”

Helpful Report

Posted 9 years ago

“Just a little feedback. VW Heritage and everyone else, who supplies parts and stuff for aircooled VW's show a picture of grey wing beading that looks dark grey. In reality, all of you supply a product that's very light grey. It's very misleading. My car is anthracite grey and the wing beading currently being described as dark grey would stick out like dog's balls on a canary if I fitted it to my car :) Not a complaint, just some feedback. I am just setting out on a full restoration of my 63 beetle and will come back to you for a whole range of parts over the coming 6 months. Have a great xmas. Rob Hazelwood. Whenever I've called you guys for advice you've been really helpful.”

Helpful Report

Posted 9 years ago

“Brilliant stock of parts which can be difficult to find now.. Took a while to be delivered but the part i'd ordered had to be posted from Germany i believe. Courier service was brilliant, constantly updated about delivery and was even sent a picture of where they had left my parcel! Will be using vw heritage again in the future!”

Helpful Report

Posted 9 years ago

“Of the items purchased, I've been happy with the prompt delivery and the quality of the parts. I will most likely use VWheritage again if I need anything for my vehicle.”

Helpful Report

Posted 9 years ago

“Prompt delivery, thank you but disappointed with the visor clips. Just don't fit. Am having to widen the opening so the visors will clip otherwise I'm going to break them straight away.”

Helpful Report

Posted 9 years ago

“Prompt delivery, thank you but disappointed with the visor clips. Just don't fit. Am having to widen the opening so the visors will clip otherwise I'm going to break them straight away.”

Helpful Report

Posted 9 years ago

“ordered at a show , got no paperwork whatsoever, items came some weeks later with some items missing, no explination as to why things were missing and any plans to forwards later , just little things in the process that could make the experiecnce a little better for the customer no complait but some bits of the process need smartening up”

Helpful Report

Posted 9 years ago

Thanks for taking the time to review us. When we take orders at shows, we tend to do them using a remote link to our Shoreham-By-Sea office via laptops, hence no paper invoice would be available at the show. The orders are sent direct and allocate what items we have in stock at the time. At the show we usually give the customer the option to have sent what we have in stock or wait for the order to be 100% before sending. Apologies for the delay in getting the initial order out to you.

Posted 9 years ago

“good quality manual,but took a long time to arrive”

Helpful Report

Posted 9 years ago

Thanks for taking the time to review us and apologies for the delay in receiving your order. Web Orders that are sent with FOC shipping are sent on a 2-3 day service. We do also offer a next working day service which is currently £6.00 for orders that are needed rapidly. Orders placed over the weekend are not processed until the start of the week Monday, so this may have also added to the delay.

Posted 9 years ago

“Would like to see investment in low volume parts like deluxe fresh air rubbers.”

Helpful Report

Posted 9 years ago

“Items could be packed a bit more secure apart from that good service”

Helpful Report

Posted 9 years ago

“I have order from VW Heritage a few times and have always found them to be a very good company to deal with. The one annoying thing about the whole process though is the lack of updates on the order's progress. You receive an email to say that the order is received, but nothing after that. There is nowhere in the 'My account' area of the website where you can see if the order is dispatched or get a tracking number for parcels.”

Helpful Report

Posted 9 years ago

“Parts quality was excellent, fit and worked fine. Prices reasonable. Shipping was a bit slow.”

Helpful Report

Posted 9 years ago

“It all went to plan, with no issues and quick postage. Just what it says on the tin. Thanks”

Helpful Report

Posted 9 years ago

“Only problem i had was receiving a Scratched damaged item with a small Dent. I did send an email with pictures. I will use as it is. I expected A brand new item with no damage.”

Helpful Report

Posted 9 years ago

“Petrol cap arrived quickly, impressed with service received so far.”

Helpful Report

Posted 9 years ago

“Great product, very fast delivery, but!, bloody expensive”

Helpful Report

Posted 9 years ago

“Brilliant service. But product not quality.”

Helpful Report

Posted 9 years ago

“placed order no problems but did not arrive next day as expected”

Helpful Report

Posted 9 years ago

Thanks for taking the time to review us. We do our best to get consignments out as quickly as possible, we offer a free carriage option for orders over £35.00 which takes approx. 2-3 days. We also provide a next working day service if goods are needed very rapidly.

Posted 9 years ago

“Very helpful”

Helpful Report

Posted 9 years ago

“Timely postage and good communication. Only reason that I didn't rate VW Heritage as 'Very Good' is as nothing exceptional or unexpected happened.”

Helpful Report

Posted 9 years ago

Heritage Parts Centre is rated 4.5 based on 14,268 reviews