Heritage Parts Centre Reviews

4.5 Rating 14,955 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

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“I have order from VW Heritage a few times and have always found them to be a very good company to deal with. The one annoying thing about the whole process though is the lack of updates on the order's progress. You receive an email to say that the order is received, but nothing after that. There is nowhere in the 'My account' area of the website where you can see if the order is dispatched or get a tracking number for parcels.”

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Posted 9 years ago

“Parts quality was excellent, fit and worked fine. Prices reasonable. Shipping was a bit slow.”

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Posted 9 years ago

“It all went to plan, with no issues and quick postage. Just what it says on the tin. Thanks”

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Posted 9 years ago

“Only problem i had was receiving a Scratched damaged item with a small Dent. I did send an email with pictures. I will use as it is. I expected A brand new item with no damage.”

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Posted 9 years ago

“Petrol cap arrived quickly, impressed with service received so far.”

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Posted 9 years ago

“Great product, very fast delivery, but!, bloody expensive”

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Posted 9 years ago

“Brilliant service. But product not quality.”

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Posted 9 years ago

“placed order no problems but did not arrive next day as expected”

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Posted 9 years ago

Thanks for taking the time to review us. We do our best to get consignments out as quickly as possible, we offer a free carriage option for orders over £35.00 which takes approx. 2-3 days. We also provide a next working day service if goods are needed very rapidly.

Posted 9 years ago

“Very helpful”

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Posted 9 years ago

“Timely postage and good communication. Only reason that I didn't rate VW Heritage as 'Very Good' is as nothing exceptional or unexpected happened.”

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Posted 9 years ago

“Great company to buy spares from”

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Posted 9 years ago

“Wanted a hammock in front as the roof hammocks were still a bit daunting for our 3yr old Son. Excellent product and looks good in the campervan”

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Posted 9 years ago

“overall pretty good. Would say packaging could have been a bit better. For items that have a painted coating it would have helped to have more protection as several scuffs and scratches were present upon delivery, where the items had knocked into eachother. would use service again though”

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Posted 9 years ago

“Good website and experienced staff on the phone”

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Posted 9 years ago

“Goods arived at the time stated. I will use you again, as I have in the past. Viv”

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Posted 9 years ago

“Product fine. Only comment is that terminals on LH mirror in different position to originals so needed to be bent slightly to clear mechanism behind.”

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Posted 9 years ago

“good service”

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Posted 9 years ago

“Carburetor flangue was well made perfect in every aspect”

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Posted 9 years ago

“shipping can often be more than other suppliers , doesn't seem to be any reason for it as they are not sent by any special courier etc .”

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Posted 9 years ago

“Good service as always. If I'm being picky, your delivery details need to be sharpened up: make it clear if something isn't in the free delivery promo. Make sure the actual delivery banding and the blurb about delivery in the catalogue match up. Above all, and really, really, REALLY importantly, if there is no next day option, TELL YOUR CUSTOMERS WHEN THEY CAN EXPECT DELIVERY. Sorry about the shouty capitals, but really has my back up at the moment. I've placed an order in excess of £500 and don't have a clue when it will be with me.”

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Posted 9 years ago

Heritage Parts Centre is rated 4.5 based on 14,955 reviews