Heritage Parts Centre Reviews

4.5 Rating 14,275 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 18th March 2025

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

1121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Ordered the part via a part number from volkswagen. However I had to trust Volkswagen as the part was not titled. Good quick service however!”

Helpful Report

Posted 9 years ago

“Easy ordering and quick delivery.”

Helpful Report

Posted 9 years ago

“I was very happy initially although after noticing a part was missing from my order and it subsequently taking a further 3 weeks (and several phone calls to organise this) I felt significantly less pleased. Overall, I would use VW Heritage again but be mindful of the delays and lack of correspondence.”

Helpful Report

Posted 9 years ago

“The ability to find rare parts by using the database of official part numbers is an absolute treat to use. Popping in a part number for a 30year old Mk2 Polo Bodykit, and then having it found and delivered, is a seamless feature that VW Heritage should be very proud of! My only suggested improvement would be to expand the selection of cars on the main page to include the likes of Polo's, rather than just the big hitting Golf/Camper vehicles... Most of the parts are shared, specifically the engines, so it would be nice to confidently buy a ' Contact Breaker Point' for my Mk2 Polo Saloon, rather than buying one for a Golf with the same engine code and hoping /assuming its the same part.”

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Posted 9 years ago

“Always polite and knowledgable with a can do attitude. Very good.”

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Posted 9 years ago

“i ordered some parts in March, chased in April and again in May only to be told one of the parts was out of stock and wouldn't be in stock until August !! - would have been nice to have known this . Other than this - my other experiences have been good, but the poor customer service tends to stick out more than the good. Order is WEB160315347675-PP if you would like to check.”

Helpful Report

Posted 9 years ago

“It was the stuff I wanted. They had it. I bought it. The end”

Helpful Report

Posted 9 years ago

“Postage options could have been better.”

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Posted 9 years ago

“easy to use web site, responsive to problems, carrying many but not all classic vw parts. As one of the chief promoters of classic parts I am slightly miffed that I had to buy my part from USA.”

Helpful Report

Posted 9 years ago

“Delivery time is great but the only thing that I have experienced is the lack of quality in some parts, I have received broken parts and damaged parts, but apart from that the website and narrow search tool is really usefull with helping to find the right parts straight away :)”

Helpful Report

Posted 9 years ago

“Useful to have items rated for E10 petrol ,quick service and free delivery.”

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Posted 9 years ago

“.”

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Posted 9 years ago

“Delivery could be quciker order Sunday, received Thursday, zzzzz”

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Posted 9 years ago

“Would be good if you could get more rhd panels and I've found a couple that they just do not sell which I need aside from that yeah pretty damn good”

Helpful Report

Posted 9 years ago

“All the items I have purchased so far have been good quality and competitvely priced”

Helpful Report

Posted 9 years ago

“Delivery a bit on the slow side to Northern Ireland each order is taking to long nearly two weeks”

Helpful Report

Posted 9 years ago

“Yes you do what you say,your deliveries are prompt,you carry a good stock but some foreign made items take quite a time to arrive which i understand.All in all keep it up.”

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Posted 9 years ago

“Wrong part supplied, you collected and gave me a full refund with no problems at all. Thanks”

Helpful Report

Posted 9 years ago

“Whilst you cannot fault the products or the prices, the communication is average, compared to other sites you only get an acknowledgement of your order, no dispatch notice and when purchasing large items such as carpeting for example, it would be useful to have a clear idea of dispatch so you make arrangements for receipt”

Helpful Report

Posted 9 years ago

“Helpful staff, speedy delivery. Not had a problem yet.”

Helpful Report

Posted 9 years ago

Heritage Parts Centre is rated 4.5 based on 14,275 reviews