Heritage Parts Centre Reviews

4.5 Rating 16,721 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 6th March 2026

1246

Anonymous

Anonymous // 01/01/2019

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“Always terrific, quick postage, good quality items and always very helpful.”

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Posted 8 months ago

“Highly recommend to anyone. Always helpful on the phone and if they can not answer it, the help email is perfect, I recieved a response on the same day with all information I needed. Thankyou.”

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Posted 8 months ago

“Great service at a great price! 2nd time I have used Heritage and it will not be the last. Great company.”

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Posted 8 months ago

“On time and exactly as described”

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Posted 8 months ago

“i sent an email to cancel my order, and you responded back...but did not cancel my order...not cool!”

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Posted 8 months ago

“first time that i bought land rover spares , quick delivery as alway .”

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Posted 8 months ago

“they said that the part i bought would fit my car but it did not and it broke so now its 60 euro gone ...”

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Posted 8 months ago

Hi there, sorry to hear this. I cannot see any emails from this email address to our team - do contact us via help@heritagepartscentre.com so we can look into this for you.

Posted 7 months ago

“Tolle Produktauswahl und gute Qualität”

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Posted 8 months ago

“Terrible service @ con you with offer of 10% discount that they will not honor. Worst of all they refuse to phone you. Keyboard warriors ripping good folk off!”

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Posted 8 months ago

Hi Lee, sorry to hear that you are frustrated. I have reviewed the email chain and apologize but as we said, you have to be logged in for discount codes to work; they do not work if you are checking out as a guest. I cannot see any requests for us to call you, but if you would like us to do so just reach out. Our email response times to you were not good enough in this instance however, we apologise for that.

Posted 7 months ago

“Q Quick and easy”

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Posted 8 months ago

“Very hard to contact. Ordered wrong part trying to send back but becoming a lot of hassle 🙃”

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Posted 8 months ago

“I have given only 4 stars because the item ordered was sent in an unusable condition, ie broken, Quality checks? I knew it was broken before I opened the packaging because it rattled when it shouldn't have. Having said that, contact with Heritage Parts was friendly, helpful and relatively quick in response times. A replacement item was provided without any stress or haggling, as with some unmentionable providers. I am a repeat customer to Heritage Parts and I will have no problems buying from them again.”

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Posted 8 months ago

“Spedizione e contatto tutto perfetto . Aspetto che il meccanico mi monti il pezzo per essere felice al 100%”

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Posted 8 months ago

“War alles super”

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Posted 8 months ago

“First of all, there should an information, that thermo mats can not be used instant after unboxing because of its smell- metallic and disgusting. Not sure is it health inactive. It need to be well aired out before use. Secondly had permanent problems with suction cups espacially rear window. Side windows as well. Didn't know the reason and it was very annoying. It is hard to say about quality after one (4 days long) use, but it seems to be quite good. Sorry to say that, but at this moment only two stars rate from me. I hope it geting better in the future. Greetings.”

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Posted 8 months ago

Hi Marcin, we are sorry to hear this. We have passed this feedback to our product team.

Posted 7 months ago

“Good Good Good”

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Posted 8 months ago

“Die Saugnäpfe sind zu weit weg vom Rand, so dass immernoch die Sonne rein scheint und eine Öse ist schon beim ersten Gebrauch ausgerissen. Ich hätte mir die Qualität besser vorgestellt, für diesen Preis”

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Posted 8 months ago

Es tut uns leid, dies zu hören. Wir haben dieses Feedback an unser Produktteam weitergeleitet, damit es sich für Sie darum kümmern kann.

Posted 7 months ago

“It's good to know that spares for my mark 1 Golf are availble, Heritage have a great selection and a great website.”

Heritage Parts Centre 5 star review on 1st July 2025

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Posted 8 months ago

“Excellent service, a comprehensive selection of quality VW parts, with speedy and reliable tracked shipping to Australia. Ordering through the web site enables correct parts selection, with accurate stock quantities available. Parts 'out of stock' can sometimes delay order fulfillment.”

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Posted 8 months ago

“Great cooperation”

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Posted 8 months ago

Heritage Parts Centre is rated 4.5 based on 16,721 reviews