Heritage Parts Centre Reviews

4.5 Rating 14,548 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 20th April 2025

1140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Very pleased with the order,delivered quickly. Sorry it is no longer possible to talk to anyone when trying to phone you though.”

Helpful Report

Posted 9 months ago

“Good selection of parts but a bit on the expensive side Charging high prices for Porsche parts but similar VW parts a lot cheaper. Feel exploited”

Helpful Report

Posted 9 months ago

Hi Steven, we're always interested to hear how we compare against our competitors, please drop us an email via help@heritagepartscentre.com so we can look at our pricing. We do offer price match services so do let us know how we can help.

Posted 9 months ago

“Yes Iv a 99 Boxster 986 Looking at ht coils in future and various other parts over the winter months..are you cheaper than Design911 ha ha Cheers Cameron”

Helpful Report

Posted 9 months ago

Hi Cameron, thank you for your review. Do reach out to us via help@heritagepartscentre.com and we can look into prices for you!

Posted 9 months ago

“excellent all round”

Helpful Report

Posted 9 months ago

“Wurde leider nicht geliefert”

Helpful Report

Posted 9 months ago

Es tut mir leid, dass Ihre Bestellung nicht angekommen ist. Bitte kontaktieren Sie unseren Kundenservice über help@heritagepartscentre.com und er wird sich darum kümmern.

Posted 9 months ago

“An exceptional site to purchase for your vehicle.”

Helpful Report

Posted 9 months ago

“Haven’t used my replacement t4 panel yet but looks ok . I will be back because I own a t4”

Helpful Report

Posted 9 months ago

“It is now my thoughts that heritage offer better quality parts than other major well known retailers for Kampers , beetle ect who’s quality of parts have been on the decline for some time..”

Helpful Report

Posted 9 months ago

“I'll find a supplier that I can talk to next time thanks”

Helpful Report

Posted 9 months ago

“Been using heritage for many years on different projects. Their parts are good quality at reasonable prices. They are also very good at answering questions and even giving advice.”

Helpful Report

Posted 9 months ago

“Ordine consegnato rapidamente”

Helpful Report

Posted 9 months ago

“Just wanted to say thanks to Clare for helping me get a replacement Electric Charging Unit for my ID.3, I felt very looked after and whole thing took much less time than I was expecting! thanks again, Dann”

Helpful Report

Posted 9 months ago

“I also orded some wheel nuts at the same time as the roofrack. Thhe roof rack arrived, but not all my wheel nuts. I have emailed you guys. but no one has got back to me. I needed x20 wheel nuts but the box was damaged and there was only x17 wheel nuts.”

Helpful Report

Posted 9 months ago

Hi David, sorry to hear this. One of our Customer Service team will be in touch via email to get those missing wheel nuts out to you.

Posted 9 months ago

“Would I Shop with you again, I Very much Doubt it. I paid a Lot of £££££ for a Cheap item. The item I Thought I was buying Did NOT arrive. What Did Arrive was a Cheap Made in China/Britpart part That's Now sat on the Shelf with a Do Not use on it. So No Not at All. Ever.”

Helpful Report

Posted 9 months ago

Hi Andy, I am sorry for your experience. I can see that we have reported your feedback about website images to our product team.

Posted 9 months ago

“Lieferung erst nach Reklamation.”

Helpful Report

Posted 9 months ago

“I would’ve preferred to speak to someone in person rather than through email.”

Helpful Report

Posted 9 months ago

Hi Garry, thank you for your review - we are sorry but our email responses have proved more effective than phone lines; we are constantly looking at how we service our customers but it is difficult to provide 24-7 phone support. Would an online 24-7 support chat help?

Posted 9 months ago

“Expensive to shop for small items like oil seals and the like, up to 50 per cent postage on top. Best to place a bulk parts order. Have a look on EBay as they sell items there often at nil postage.”

Helpful Report

Posted 9 months ago

“Good fast delivery. Only draw back would be that email enquiries take to long to respond and some part numbers don't correspond, one seal package was opened other than that I would highly recommend Heritage Parts Centre.”

Helpful Report

Posted 9 months ago

“Well packaged and quick delivery”

Helpful Report

Posted 9 months ago

“Parts arrived in good condition and work well”

Helpful Report

Posted 9 months ago

Heritage Parts Centre is rated 4.5 based on 14,548 reviews