Heritage Parts Centre Reviews

4.5 Rating 14,227 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,227 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“Super Waren und schnelle Lieferung! 1a”

Helpful Report

Posted 11 months ago

“I purchased an alternator for my 74 VW Westphalia 1.8L engine. The online description said it was for Bay Window Buses - all years. It did NOT say it was only for the 1600cc engine. The "real" problem comes from the fact it will cost me the price of the part to ship it back to you. That makes you a "risk" to do business with. This is different than my experience with Just Kampers who have a USA operation. If you had provided "accurate" information, then I would understand - but I relied on your webpage information and now am stuck with an alternator I cannot use. I have since found a "used" alternator and when it fails - I will simply rebuild it. Ernest Artiz. eartiz@msn.com.”

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Posted 11 months ago

Hi Ernest, thank you for your feedback. I have passed this to our product team to check listings, but all our web descriptions usually include the year, model and CC of vehicle the item should fit. If you have any doubts about parts before purchase, you can always email our team of experts for their advice pre-purchase via help@heritagepartscentre.com

Posted 10 months ago

“Tutto ok. Pienamente soddisfatto.”

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Posted 11 months ago

“Good service. Well worth contacting for parts that are no longer available from main suppliers.”

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Posted 11 months ago

“Fantastic as always”

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Posted 11 months ago

“I don’t know where I would be without Heritage Parts Centre,”

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Posted 11 months ago

“Very pleased with the service everything was fine and packed well Thank you”

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Posted 11 months ago

“Amazing selection of parts. Have what i need 99% of the time at order, with the rare occasion of a back order item. Timely delivery and great pricing.”

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Posted 11 months ago

“top gerne wieder”

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Posted 11 months ago

“Efficient and fast”

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Posted 11 months ago

“Five star service every time - always on hand to offer friendly and helpful advice and dispatch is always very quick”

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Posted 11 months ago

“leider kann ich zu dem gekaufte Artikel nichts sagen, da es nie ankam. Leider ist keiner in der Lage heraus zu finden wo das Paket abgeblieben ist. Was noch schlechter ist, den Kaufpreis habe ich auch nicht zurück erhalten. Dis Kommunikation gestaltet sich äußerst schwierig, da es nur vor formulierte Antworten und Vertröstungen gibt. Ich werde hier nie wieder bestellen”

Helpful Report

Posted 11 months ago

Es tut mir leid für das Problem mit DPD, das dieses Problem verursacht hat. Wie unser Team erwähnte, sagte DPD, dass sie geliefert hätten, und es gibt einen Standardzeitrahmen, innerhalb dessen sie das Problem der Nichtlieferung untersuchen, was nicht in unserer Kontrolle liegt. Ich sehe, dass meine Kollegen Ihnen das Geld zurückerstattet haben, sobald sie die Bestätigung von DPD hatten.

Posted 10 months ago

“War alles in Ordnung mit der Lieferung.”

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Posted 11 months ago

“Fast delivery. Good quality. I've purchased several times and always happy.”

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Posted 11 months ago

“Backorder on a Golf 1 Cabrio part. Got updated during the proces. Received it in good order! Very happy to find a newly made part that I was looking for the pas 20 years.”

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Posted 11 months ago

“Quick and easy to locate and order the parts required with super fast dispatch and delivery. Another great transaction from a top quality company!”

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Posted 11 months ago

“Perfect!!!”

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Posted 11 months ago

“All good, had a problem with the DPD delivery ( not heritages fault) and everything was sorted very quickly. Will definitely use again”

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Posted 11 months ago

“One of the two main VW places I use frequently. I do miss being able to speak to the parts centre in person, I would use Heritage parts more if there was a human I could talk to.”

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Posted 11 months ago

“Great parts and good availability. Fast delivery but postage can be expensive if only buying small quantities thus not qualifying for the free delivery.”

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Posted 11 months ago

Heritage Parts Centre is rated 4.5 based on 14,227 reviews