Heritage Parts Centre Reviews

4.5 Rating 18,762 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th November 2026

Heritage Parts Centre 5 star review on 13th August 2026

Jay

1284

Anonymous

Anonymous // 01/01/2019

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“Hola, perfecto todo lo que pedí y muy bien embalado, aunque tarde mucho en recibirlo ya que me lo retuvieron en la aduana, muchas gracias”

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Posted 1 year ago

“Hallöchen zusammen, alles bestens geklappt 👍 jederzeit wieder”

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Posted 1 year ago

“Correct parts supplied promptly. Great!”

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Posted 1 year ago

“Very good but mailing prices are outrageously expensive . Laurie”

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Posted 1 year ago

“Worse delivery experience I have ever had Never received my item”

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Posted 1 year ago

Hi Richard, we are sorry to see this. I have checked all our email and contact forms and cannot find anything from you regarding this under either you email address or the order number. Please reach out to our customer service team via help@heritagepartscentre.com so they can help put this right for you.

Posted 1 year ago

“Heritage is one of my go-to parts houses for European quality items. Even though shipping originates in the UK, I usually receive delivery in Hawai’i faster than US-based venders.”

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Posted 1 year ago

“wonderful! shipping was a tad high.”

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Posted 1 year ago

“Quoted a shipping price then had to pay COD to UPS to get the price. Basically ended up being double what was quoted.”

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Posted 1 year ago

Hi David, we are sorry about the charges the US government are enforcing. As you will appreciate, we cannot change their policy on import tax charges and levies on imported car parts and urge our customers to research charges before they order.

Posted 1 year ago

“Still awaiting part showing as 'in stock' at time of order. Sent message using website page chasing up, no response. And all this time, you have my money. Pretty poor service overall.”

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Posted 1 year ago

Hi David, sorry for your experience here. Some of our stock is available for sale when on back order from our suppliers.

Posted 1 year ago

“Very pleased good service /delivery”

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Posted 1 year ago

“Es hat alles Perfekt geklappt!”

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Posted 1 year ago

“You can see in the history of the cancellation . Very difficult all the process lots of discussions.”

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Posted 1 year ago

Hi Marcos, we are sorry for your experience with cancelling this order.

Posted 1 year ago

“great service, car cover looks decent. shipping was half the cost of the item”

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Posted 1 year ago

“I have purchased a few items from you guys and i am always happy with the response to my orders and delivery times,being in Australia i get quicker delivery times from you guys go figure than i do from inside Aus. Any queries are answered in prompt time.,and you have good prices.”

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Posted 1 year ago

“Have some parts from my order, still waiting for rest of order so far satisfied.”

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Posted 1 year ago

“The item arrived well, but at no point since the purchase was I notified or told that the package had already been sent.”

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Posted 1 year ago

Hi Miguel, we are sorry about this - but you need to check out logged into the site to receive the email updates, if you check out as a guest they will not appear.

Posted 1 year ago

“Tried to change a c&c order to delivery but apparently this couldn't be done. Had to reorder the next day and the price had gone up. Fast delivery though”

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Posted 1 year ago

“This place has a ton of old VW stuff, specific stuff that fits like OEM. Not many others can match their inventory. It may just take more time to get it to the states as they are over the big pond.”

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Posted 1 year ago

“Always rely on the correct parts”

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Posted 1 year ago

“Poor quality ( genuine parts ) avoid better buying the cheaper eBay parts”

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Posted 1 year ago

Hi Neil, this is interesting feedback. Our customers usually all want the genuine parts where possible. Do reah out to our team so they can see what you're referring to here - help@heritagepartscentre.com

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 18,762 reviews