Heritage Parts Centre Reviews

4.5 Rating 13,718 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,718 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1077

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Perfect thank you, No issues.”

Helpful Report

Posted 6 months ago

Great to hear Mark! Thanks, Heritage Parts Centre

Posted 6 months ago

“I ordered drive shafts for £240 and spark plugs. Only the spark plugs arrived. They say they sent them in the tiny box that arrived. I've been left out of pocket by heritage parts. I've spent thousands with them since as far back as they were BBT. After this blunder I will never use them again.”

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Posted 6 months ago

Hi Ernst, I am sorry to hear this. I can see that our Customer Service team helped you and sourced a replacement. As our team mentioned, courier tracking records stated that all had been delivered okay so we were unaware of any issue until you contacted us. Glad to see we got it sorted out for you.

Posted 5 months ago

“The quality of the products matters to me and ye do this well. The navigation of the website is super premium thanks for that, you have made it very easy to identify what part goes where for what car”

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Posted 6 months ago

Thank you, Mark, for your fantastic 5-star rating of Heritage Parts Centre! We truly appreciate your feedback and are thrilled to hear that you are satisfied with both the quality of our products and the navigation of our website. Making it easy for our customers to find the right part for their specific car is indeed a top priority for us. We are delighted that you had a great experience shopping with us. Thank you once again for your kind words and for choosing Heritage Parts Centre!

Posted 6 months ago

“Bestellung, Lieferung und Bezahlung kurz und schnell erledigt. Alles super. 5 von 5 Sterne”

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Posted 6 months ago

“All good 👍”

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Posted 6 months ago

Good to hear Martin, thank you!

Posted 6 months ago

“Bien, sin problemas”

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Posted 6 months ago

“war alles sehr gut und hat auch gepasst”

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Posted 6 months ago

“Good website, had the part in stock & quick delivery”

Helpful Report

Posted 6 months ago

Dear Martin,Thank you so much for your excellent 5-star rating of Heritage Parts Centre! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We're glad to hear that our website was helpful in finding the part you needed and that we had it in stock for you. Our team works diligently to ensure our inventory is up to date to provide a seamless shopping experience. Additionally, we understand the importance of quick delivery to our customers, so we're pleased to know that your order arrived promptly. Once again, thank you for taking the time to leave us such a fantastic review. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best regards, Heritage Parts Centre

Posted 6 months ago

“As always, excellent service and delivery and the part ordered was perfect”

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Posted 6 months ago

Thanks Sue, hope we can help you again in the future!

Posted 6 months ago

“La pieza que adquirí resultó de buena calidad y el tiempo de envío no fue corto pero tampoco excesivo.”

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Posted 6 months ago

“Was a very easy transaction and quick delivery. Will buy again from here”

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Posted 6 months ago

Great to hear, thank you!

Posted 6 months ago

“Have always used Heritage and always will. However I really really really hope they can find a manufacturer for mk2 Golf roof gutters”

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Posted 6 months ago

“Partner was what l ordered , delivered on time ,good service reliable and friendly”

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Posted 6 months ago

Thank you for your kind words.

Posted 6 months ago

“Ich habe die Artikel nicht erhalten, da DHL sie nicht zugestellt hat und nicht angegeben hat, wo sich die Artikel in welchem Depot befinden, wo ich sie abholen könnte. Wenn DHL die Artikel an Sie zurücksendet, möchte ich sie an meiner Adresse in den Niederlanden erhalten. H.J. Pater Stationsstraat 34B 3851NH Ermelo Die Niederlande. Tel: 0615417121”

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Posted 6 months ago

Hallo zusammen wie ich sehe, hat unser Kundenservice-Team Ihre Anfrage bearbeitet und Ihre Bestellung wurde versandt.

Posted 5 months ago

“Alles o.k.”

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Posted 6 months ago

“quaity parts, 2 weeks to ship to lithuania”

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Posted 6 months ago

Good afternoon, Thanks for the 5-star review! Heritage Parts Centre

Posted 6 months ago

“Alles Perfekt gelaufen!”

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Posted 6 months ago

“Falsely advertised a part as in stock, had to source it elsewhere as needed the part in question on the day. Part didn't even turn up for 3 days and when requesting a refund I was given the run around”

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Posted 6 months ago

Hi Mark, sorry to hear this. I can assure you we do not falsely advertise, but sometimes when stock levels are low (when only one or two items are left in stock) sometimes another customer will beat you to the available stock before the website updates.

Posted 6 months ago

“Very good with parts fits well good delivery”

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Posted 6 months ago

Thanks Stuart, great feedback!

Posted 6 months ago

“Very helpful and quick delivery”

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Posted 6 months ago

Great to hear Gary, thank you for taking the time to give us a 5-star review!

Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 13,718 reviews