Heritage Parts Centre Reviews

4.5 Rating 18,649 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 13th September 2026

Zara

Heritage Parts Centre 5 star review on 11th September 2026

Juan Eloy Fernández

Heritage Parts Centre 5 star review on 13th August 2026

Jay

Heritage Parts Centre 5 star review on 10th August 2026

Dario Bonzi

1282

Anonymous

Anonymous // 01/01/2019

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“Order placed and the right part arrived. Simples!”

Helpful Report

Posted 4 months ago

“Parts were shipped timely and their condition was fine. Unfortunately, Heritage would not provide any info on what typical import/tariff taxes would be due. They indicated the country of origin was on the web page, which it was not. Not much happiness with product cost. Paid two tariffs at 50%; China and UK. They purposely withhold information which would be used to accurately compare products from different vendors. Bottom line; if you can't get good info from vendors from different countries move on to another vendor. Only the vendor knows where their products are made and the excuse that they don't know anything about tariffs if bull. I'm moving on.”

Helpful Report

Posted 4 months ago

Hi James, I am sorry for any misunderstanding here. I have checked the various email chains regarding your order and I can confirm that we are a UK based company, this is clearly marked on the contact us page of our website and is referred to throughout the order confirmation process. I can also confirm that all our products do carry the COI information so that customers can be aware of likely duties. We do not purposely withhold any relevant information, it is all there on the website. At no point in any of the emails I have read do we purposely withhold any information. We do not give customs and duties information because, whilst the import tariff cost might be fixed, local taxes and courier handling fees vary considerably from provider to provider and state to state in the US. We are working on finding an automation to help us with this information.

Posted 3 months ago

“Quality products and service for my 1987 16V Scirocco. I would be happy to spend more money with Heritage were it not for the tariff policies of our idiot President.”

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Posted 4 months ago

“Good quality parts, arrived on time.”

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Posted 4 months ago

“90% of the parts were great had some difficulty with the front indicators as had to combine old with new parts to make work as the bulb’s receiver didn’t except the bulbs without forcing them. Other than that 10 out of 10 👍”

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Posted 4 months ago

“Customer support was very good. Part have arrived in good time and as described.”

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Posted 4 months ago

“I’ve been using VW Heritage for more than 20 years, and it seems their customer service is not what it used to be. The door was initially lost by DHL, and VW Heritage advised me to chase the courier myself, which I found completely unacceptable. When the door finally arrived a week late, the packaging was open and the door had clearly been dropped in transit, resulting in damage. As it was a special-order item, I chose to repair the damage myself rather than wait for a replacement. Despite the delivery issues, the door itself is very good quality. If you can get it delivered without being damaged, it's an excellent product.”

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Posted 4 months ago

Hi Phil, we are sorry for the issues with DHL here.

Posted 3 months ago

“The go to place for Porsche parts. Excellent no quibble service too.”

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Posted 4 months ago

“Fast delivery”

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Posted 4 months ago

“Alles bestens!!! Gerne wieder!!!”

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Posted 4 months ago

“Just a shame you can’t phone an order as I’m old school but very good service”

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Posted 4 months ago

“Prompt delivery and packaged to protect. Simple to fit and good quality”

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Posted 4 months ago

“Good product at good price”

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Posted 4 months ago

“Parts ordered for my Type 2 camper arrived exactly as ordered and also in the estimated time frame. I live in NSW Australia, and I am so happy to deal with a supplier that is able to provide quality parts and excellent service internationally. Thank you!”

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Posted 4 months ago

“I order parts for my 83 Volkswagen rabbit. I spent over $500 so that I would clear the $300 free shipping, only to finally after waiting weeks hear from the shipper DHL that there is a $148 shipping fee. Very disappointed, and feel lied too.”

Helpful Report

Posted 4 months ago

Hi there, I am sorry for any misunderstanding here, but our online order process will not let US customers proceed with their orders until they tick a box stating they agree that they are liable for import shipping costs and must pay them to receive the order. It is impossible for the order to proceed to payment without the customer confirming they have read and agreed this, I am sorry, but we did not lie to you.

Posted 4 months ago

“Brilliant service, prompt delivery.”

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Posted 4 months ago

“No gasket with a part that would obviously need a gasket & all of your competitors supply a gasket. Poor knowledge, just a parts middle man, which is a shame as I picked you because you have next day delivery. Shame I paid the extra only to be let down and still have a vehicle off the road.”

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Posted 4 months ago

Hi Richard, I can see our team have spoken to you about this. I am sorry for your experience with this order.

Posted 4 months ago

“Quick efficient service.”

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Posted 4 months ago

“First place to go for classic vw parts. Regularly updates on website if out of stock.”

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Posted 4 months ago

“Porsche Windsreen washer pump. Part arrived next day. Perfect fit. Worked well and was far cheaper than other outlets.”

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Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 18,649 reviews