Heritage Parts Centre Reviews

4.5 Rating 13,718 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,718 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1077

Anonymous

Anonymous // 01/01/2019

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“Always good service,no problem. Good selection of parts for t4”

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Posted 6 months ago

“All good, delivered on time.”

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Posted 6 months ago

“OK but slow at getting stuff delivered compared to JK”

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Posted 6 months ago

Morning, Thanks for the positive review. Ref the speed of delivery. Your order was placed on Wednesday AM and delivered on Friday afternoon. Well within the lead time for a standard delivery. We do offer a next day delivery for orders placed before 4pm Mon-Thur, should something be needed in a hurry.

Posted 6 months ago

“Missing over a grand in parts after spending loads over the last couple of months and can’t get anyone to speak to me. When things go well it’s fine but now there has been a problem I’m left on my own with not contact. The good thing is I paid with a credit card so I will be contacting them about a charge back. All it would take is a phone call to let me know what’s going on. I will be placing orders with other companies that I can get on the phone for questions and problems”

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Posted 6 months ago

Afternoon Timothy, I'm not sure what the problem was. All looks ok on the tracking app. But if you submit a ticket to us via the contact us link on our website. Explain what the problem is & request that we call you and I'll ensure that someone does phone you.

Posted 6 months ago

“First class service”

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Posted 6 months ago

“I recently placed an order for a fuel pump of your add and did not receive the same fuel pump as per picture you need to have a phone line .”

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Posted 6 months ago

“Great experience. Parts arrived timely and quality was good , just as perceived.”

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Posted 6 months ago

Morning Azam, Thank you for the kind words, we do try to get it right.

Posted 6 months ago

“Ho ordinato questo fanale il 12 aprile e non ho ricevuto né il fanale e né il rimborso”

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Posted 6 months ago

Por favor, póngase en contacto con nosotros a través de help@heritagepartscentre.com y uno de nuestros temas le ayudará.

Posted 6 months ago

“Great service always delivered on time with care and a fantastic selection of parts”

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Posted 6 months ago

“As a customer who lives in the US, I find Heritage Parts Center to be a reliable source for many otherwise impossible to find vintage VW restoration parts. Granted, international shipping is not cheap- but Heritage’s reasonable parts pricing and quality of merchandise more than offsets that lone inescapable drawback. Definitely on my list of preferred sellers. Will buy again.”

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Posted 6 months ago

“I don't have the lamp set”

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Posted 6 months ago

“Water cooled vw fans need a place for all kinds of parts, I hope Heritage keeps expanding their catalog.”

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Posted 6 months ago

Thank you! And, yes we are continually expanding the range. If there's anything you're having trouble with please let us know. We will do our best to source or even manufacture it.

Posted 6 months ago

“Ordered the parts late afternoon, They arrived just after nine o’clock this morning safe and sound. Fantastic service as always”

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Posted 6 months ago

“Fast delivery, good communication, good products. Delighted”

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Posted 6 months ago

“No problems, item picked and paid for, e mails from DPD, parts delivered on time.”

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Posted 6 months ago

“Great items can’t fault the delivery it was quick I would definitely use this seller again thanks very much.”

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Posted 6 months ago

Morning, Thank you for the kind words.

Posted 6 months ago

“If I’m stuck for Vw parts this is the place”

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Posted 6 months ago

“So far I've been happy with your service”

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Posted 6 months ago

“You are absolutely rubbish, when all goes well, you're fine, but if, god forbid there's an issue, you become invisible and uncontactable, and don't even bother to respond, shame on you. Caveat Emptor people”

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Posted 6 months ago

“No customer service, there are better places to shop for your VW items, if you want ? Try to speak to someone there ? Good luck”

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Posted 6 months ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 13,718 reviews