Heritage Parts Centre Reviews

4.5 Rating 13,718 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,718 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1077

Anonymous

Anonymous // 01/01/2019

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“Nothing wrong with the parts, Customer Service is NON Existent, can't call or speak to anyone, avoid them”

Helpful Report

Posted 6 months ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 6 months ago

“Nothing wrong with the kit. When everything goes right with VW Heritage, it's fine, but if there's a problem, then good luck trying to get a response, they're an absolute shower, appalling customer service, and absolutely no way of actually speaking to anyone. There are better places/options to shop, AVOID”

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Posted 6 months ago

Hi David, I can see multiple emails from our CS team to you back and forth and can see they escalated your issue and dealt with it for you.

Posted 6 months ago

“Courier pick up takes too long.Big delay”

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Posted 6 months ago

We are sorry for the courier delay Ioannis.

Posted 6 months ago

“Fair priser og hurtig levering”

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Posted 6 months ago

“Always good quality products that git”

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Posted 6 months ago

“Thank you!”

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Posted 6 months ago

“Everything arrived in good time and was of good quality. Have had no problems at all.”

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Posted 6 months ago

“Always so helpful and great parts”

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Posted 6 months ago

Thank you for the positive review.

Posted 6 months ago

“Estoy muy satisfecho con el producto que e comprado.”

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Posted 6 months ago

“Lead time was fantastic. Item exactly as expected. Will buy more in future.”

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Posted 6 months ago

“I think I have already reviewed my recent order. 1962 beetle door handles excellent quality. Chinese Chrome horn ring was very badly finished. Very disappointed. Nearly sent it back but haven't the energy to post it back.”

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Posted 6 months ago

“Order my parts 7.4 and been asking for my parts from Heritage parts centre team. 8.5 got mail that has been returned to us by the courier. Dont know that has happend but still waiting for parts”

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Posted 6 months ago

Hi Fredrik I am sorry that the courier failed to deliver, I can see my colleagues have now dealt with this for you.

Posted 6 months ago

“Good parts and fast delivery. Perfect service.”

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Posted 6 months ago

“Heritage Parts Centre are swift, courteous and a pleasure to deal with.”

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Posted 6 months ago

“Super Abwicklung, schneller Versand und toller Artikel für meinen VW T4. Danke!”

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Posted 6 months ago

“Great website and store everything you might need for your classic vehicles.”

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Posted 6 months ago

“Poor quality, plastic cap cracked and scratched within a week's use. Wouldn't recommend.”

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Posted 6 months ago

“No, I would not buy another product from them.”

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Posted 6 months ago

Hi Joaquim, I can see that our customer service team have been in contact with you and having read through these emails I can see it was established that you simply ordered the wrong part. It is also usual practice for a business to request the return of an incorrectly ordered product before they send replacements, I understand this is frustrating but it is usual. I am sorry for your dissatisfaction.

Posted 6 months ago

“6/5 friendly and helpful customer service. Also my engine supports are finally up to date!”

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Posted 6 months ago

“Hello, yes we have been shopping with you for over 15 years and we have quite a few vintage vehicles vws as we have purchased quite a lot of items off you. We were wondering if there would be any chance of us getting discount as I am running a small business restoring Vws look forward to hearing from you. Many thanks”

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Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 13,718 reviews