Heritage Parts Centre Reviews

4.5 Rating 15,035 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,035 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 21st June 2025

1173

Anonymous

Anonymous // 01/01/2019

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“pièces bien adaptable.”

Helpful Report

Posted 4 months ago

“Disappointing to receive parts, that you expect new, to be rusted.”

Helpful Report

Posted 4 months ago

Hi there, sorry to see this. Sometimes stock left in storage can have some minor rust pitting and this is usually picked up by our goods out team and rectified before the item is sent. I am sorry that this has fallen through the net. Do get in contact with our customer service team via help@heritagepartscentre.com so we can put this right for you.

Posted 4 months ago

“Great service”

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Posted 4 months ago

“very pleased with the speed parts arrived”

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Posted 4 months ago

“Geld in den Sand gesetzt! 😞 Entweder nicht mitgeliefert oder wegen schlechter Verpackung auf dem Transportweg verloren gegangen.”

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Posted 4 months ago

Es tut mir leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind, Kai. Wir nehmen solche Situationen sehr ernst. Es kann vorkommen, dass Teile während des Transports beschädigt oder verloren gehen, und das sollte nicht passieren. Bitte kontaktieren Sie unser Kundenserviceteam unter help@heritagepartscentre.com, damit wir Ihnen helfen und die Angelegenheit klären können.

Posted 4 months ago

“Large selection of classic VW parts”

Heritage Parts Centre 5 star review on 24th January 2025

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Posted 4 months ago

“Accurate and helpful website for VW especially including parts for Brazilian buses. Good quality parts. Fast delivery in US”

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Posted 4 months ago

“Quickly sorted a damaged reflector . Sent a photo No quibble new one sent out promptly . Very pleased with them great service ,”

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Posted 4 months ago

“Pas op voor bitcoin-zwendel die misleidende methoden gebruikt, zoals het bevriezen van accounts en afpersing. Raak niet in paniek als je het doelwit bent! Voor deskundige hulp bij het terugkrijgen van uw zoekgeraakte geld, kunt u overwegen contact op te nemen met reaintell”

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Posted 5 months ago

“Spedizione veloce e precisa. Materiale ordinato di ottima qualità.”

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Posted 5 months ago

“Parts arrived promptly. Delighted to be able to buy pattern parts for a 35 year old vehicle.”

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Posted 5 months ago

“Very pleased with item, fast delivery, great service thanks”

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Posted 5 months ago

“He recibido la luz trasera izquierda rota”

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Posted 5 months ago

“Wide range of good quality products, excellent (and quick) advice, convenient website, efficient and reliable expedition and administration.”

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Posted 5 months ago

“The order never ever went through, even after many many attempts to resolve the issue with your online chat help which was a complete and utter waste of time!! I will never use Heritage again.”

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Posted 5 months ago

“Excellent service after the courier lost the first parcel.”

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Posted 5 months ago

“Fast delivery,quality parts”

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Posted 5 months ago

“GOOD SERVICE”

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Posted 5 months ago

“Good service”

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Posted 5 months ago

“A beer good and comprehensive parts supplier although I really miss being able to phone and ask one of your very knowledgeable staff for advice on a certain part. I feel this has lead me to shop around more as heritage now the same as all the other suppliers who are Internet only sales too”

Helpful Report

Posted 5 months ago

Please note that we now operate a technical helpline, available to customers wishing to check a part before ordering online. This is operational between 9-1pm each day (UK Time) by calling +44 1273 444000. Our technical team are unable to advise on order progress, take an order or payment by the telephone or process returns. Please still do this via the website, and use the Chat facility if required.

Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 15,035 reviews