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Heritage Parts Centre Reviews

4.5 Rating 18,642 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
36,830
 Metrics Info
4.5
Based on 18,642 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Maik
Verified Buyer
“Schnell und zuverlässig! Artikel in Top Qualität! Danke”
Helpful Report
Posted 4 months ago
Adrian Holland
Verified Buyer
“Always on the ball with processing orders efficiently”
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Posted 4 months ago
Mariano
Verified Buyer
“Muy buen servicio y rápido Gracias”
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Posted 4 months ago
Gary
Verified Buyer
“Vielen Dank für die schnelle Lieferung. Alles perfekt.”
Helpful Report
Posted 4 months ago
Alan
Verified Buyer
“Easy to find part and place”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Great service and good price”
Helpful Report
Posted 4 months ago
Pedro Eloy
Verified Buyer
“Me quede sorprendido lo rápido que me lo enviaste,gracias ya lo monte el arbol de levas pero no lo e arrancado me faltan unos colectores ya les diré como funciona gracias”
Heritage Parts Centre 5 star review on 8th June 2026 Heritage Parts Centre 5 star review on 8th June 2026
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Posted 4 months ago
Hans Eberl
Verified Buyer
“Gute Ware... guter Preis... gerne wieder...”
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Posted 4 months ago
Barry
Verified Buyer
“Excellent service quick delivery perfect fit parts”
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Posted 4 months ago
Riaz
Verified Buyer
“Great service”
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Posted 4 months ago
Kent
Verified Buyer
“I haven't recived the last shipment yet”
Helpful Report
Posted 4 months ago
Anónimo
Verified Buyer
“Casi perfecto. Un lado de un panel llego un poco oxidado. Tendré que limpiarlo antes de montar. Excepto esto todo bien.”
Helpful Report
Posted 4 months ago
Tobias
Verified Buyer
“perfect fit. good quality good finish”
Heritage Parts Centre 5 star review on 8th June 2026
Helpful Report
Posted 4 months ago
Peter
Verified Buyer
“Order placed and the right part arrived. Simples!”
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Posted 4 months ago
James Althoff
Verified Buyer
“Parts were shipped timely and their condition was fine. Unfortunately, Heritage would not provide any info on what typical import/tariff taxes would be due. They indicated the country of origin was on the web page, which it was not. Not much happiness with product cost. Paid two tariffs at 50%; China and UK. They purposely withhold information which would be used to accurately compare products from different vendors. Bottom line; if you can't get good info from vendors from different countries move on to another vendor. Only the vendor knows where their products are made and the excuse that they don't know anything about tariffs if bull. I'm moving on.”
Helpful Report
Posted 4 months ago
Hi James, I am sorry for any misunderstanding here. I have checked the various email chains regarding your order and I can confirm that we are a UK based company, this is clearly marked on the contact us page of our website and is referred to throughout the order confirmation process. I can also confirm that all our products do carry the COI information so that customers can be aware of likely duties. We do not purposely withhold any relevant information, it is all there on the website. At no point in any of the emails I have read do we purposely withhold any information. We do not give customs and duties information because, whilst the import tariff cost might be fixed, local taxes and courier handling fees vary considerably from provider to provider and state to state in the US. We are working on finding an automation to help us with this information.
Posted 3 months ago
Christophe
Verified Buyer
“Quality products and service for my 1987 16V Scirocco. I would be happy to spend more money with Heritage were it not for the tariff policies of our idiot President.”
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Posted 4 months ago
Peter
Verified Buyer
“Good quality parts, arrived on time.”
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Posted 4 months ago
Anonymous
Verified Buyer
“90% of the parts were great had some difficulty with the front indicators as had to combine old with new parts to make work as the bulb’s receiver didn’t except the bulbs without forcing them. Other than that 10 out of 10 👍”
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Posted 4 months ago
David Gilmore
Verified Buyer
“Customer support was very good. Part have arrived in good time and as described.”
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Posted 4 months ago
Phil Leech Leech
Verified Buyer
“I’ve been using VW Heritage for more than 20 years, and it seems their customer service is not what it used to be. The door was initially lost by DHL, and VW Heritage advised me to chase the courier myself, which I found completely unacceptable. When the door finally arrived a week late, the packaging was open and the door had clearly been dropped in transit, resulting in damage. As it was a special-order item, I chose to repair the damage myself rather than wait for a replacement. Despite the delivery issues, the door itself is very good quality. If you can get it delivered without being damaged, it's an excellent product.”
Helpful Report
Posted 4 months ago
Hi Phil, we are sorry for the issues with DHL here.
Posted 3 months ago
Heritage Parts Centre is rated 4.5 based on 18,642 reviews
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