Heritage Parts Centre Reviews

4.5 Rating 14,535 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 20th April 2025

1140

Anonymous

Anonymous // 01/01/2019

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“Schnelle Lieferung, alles super, sehr gute Qualität.”

Helpful Report

Posted 6 months ago

“It would be handy to know the order number and which items this review is for. Generally, I find it easy to deal with VW Heritage and always quick delivery.”

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Posted 6 months ago

“With so many cheap shoddy parts being offered through the internet, it's good to know that quality parts are available through Heritage. Queries are answered quickly just a shame there is no phone centre any laonger.”

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Posted 6 months ago

“Yes very quick delivery”

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Posted 6 months ago

“Tutto perfetto e puntuale! Consigliato assolutamente!”

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Posted 6 months ago

“Brilliant as always. Never a complaint. A+”

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Posted 6 months ago

“All good here👍”

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Posted 6 months ago

“This item has not come, it was backordered and I have not yet seen it.”

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Posted 6 months ago

Hi Ben, do reach out to us via help@heritagepartscentre.com and one of our team can look into the lead time for your backordered part for you.

Posted 6 months ago

“Schnelle Lieferung”

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Posted 6 months ago

“Sehr zügige Abwicklung und Lieferung. Ich bin sehr zufrieden,konnte meine Reparatur rechtzeitig erledigen. Danke.”

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Posted 6 months ago

“Heritage parts has been a fantastic source for my MK2 Gti that I’m restoring. I’m very impressed how fast items are being shipped from the UK to the US. I appreciate the heritage parts teams hard work and accuracy when packaging my goods for overseas delivery. Thank you!”

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Posted 6 months ago

“No issues with service or delivery, but the heater valve is worthless. It "functions" with sufficient stiffness that the operating cable kinda piles up on itself. Go Westy is thoughtful enough to advise this is a possibility. They offer an alternative for about the same price as the useless piece I now need to replace on my van. HPC is a fine company. It's disappointing to spend substantial money on a worthless part.”

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Posted 6 months ago

Hi Daniel, thank you for your feedback here - one of our team will be in touch with you to get more detail on this and see where we can improve. We're sorry the heater valve wasn't up to expectation on this occasion.

Posted 6 months ago

“good quality and good product”

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Posted 6 months ago

“Hard to review missing items. Package damaged (before entering UK) and before entering Australia.”

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Posted 6 months ago

“Heritage Parts' website made the identification and sourcing of hard to get parts for my ancient VW van an easy process with the parts dispatched to Australia almost immediately.”

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Posted 6 months ago

“Great just what I ordered t4 parts .”

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Posted 6 months ago

“Great parts catalogue, Shame they took so long to post the parts, 2nd class should be 2/3days not 7”

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Posted 6 months ago

“Excellent customer service and advice correct parts first time.”

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Posted 6 months ago

“Parts always fit ,fast delivery”

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Posted 6 months ago

“Great service, speedy delivery and a good price. Will use again and recommend.”

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Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 14,535 reviews