Heritage Parts Centre Reviews

4.5 Rating 15,035 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,035 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 21st June 2025

1173

Anonymous

Anonymous // 01/01/2019

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“All was great, it takes little bit longer time, but fine anyway! :)”

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Posted 4 months ago

“Excellent customer service. I recommend.”

Heritage Parts Centre 5 star review on 4th February 2025

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Posted 4 months ago

“Nice and fast respond. Thanks”

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Posted 4 months ago

“EXCELLENT service from start to to finish!”

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Posted 4 months ago

“Fast delivery, and good quality”

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Posted 4 months ago

“gentilezza e serietà sono di casa e prodotti perfetti e come richiesti!!!”

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Posted 4 months ago

“Im very happy with this product for vw t4 I had to doe small adjustement but its look whery nice I glad that your customer service help me with all information about tracking”

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Posted 4 months ago

“Really quick delivery and parts are 👍👍👍👍”

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Posted 4 months ago

“Very good 👍”

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Posted 4 months ago

“Todo a estado perfecto el material y transporte era tal como describía el anuncio”

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Posted 4 months ago

“very good company 👌”

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Posted 4 months ago

“Why is it free shipping to USA and not Canada? I love your products and selection, but shipping is a major downside.”

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Posted 4 months ago

Hi John, I appreciate your feedback. I understand how frustrating shipping costs can be, especially when comparing to the USA. Unfortunately, there are number of factors that mean shipping to Canada is more expensive than to the US. We're continually working to improve our services, including shipping for our Canadian customers. Thank you for your support of our products, and we hope to serve you better in the future!

Posted 4 months ago

“I will be buying a lot of spare parts from you guys, my son and I are rebuilding a 1969 vw Karmann Gia, your service is very good and fast. Is it possible to get spare parts for this car in PDF format?”

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Posted 4 months ago

“Used to be a good company, and this would have been a 5 star rating - but even though I have been using VW Heritage for a long time - I've recently been BOMBARDED by really, really long adverts for Heritage Parts Centre across a number of different apps and websites, ads that interrupt my free time, my enjoyment or my work. Sometimes to the points where - with limited signal - I can load the advert but nothing else. The adverts are unnecessarily long, ill placed, ill advised, and are making me reconsider whether I use Heritage in the future or find another supplier. Very annoying from someone who has been a customer for over 20 years. Work with an ad agency that is less intrusive, or risk losing customers. Simple.”

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Posted 4 months ago

Hi Gareth Thank you very much for being a long standing and loyal customer for so long! We appreciate your feedback and we have taken this to our web team so they can consider it and approach it to ensure we are not bombarding customers unnecessarily.

Posted 4 months ago

“The parts arrived in a reasonable time and they were good quality and fit”

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Posted 4 months ago

“Good quality.very well priced delivery on time.”

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Posted 4 months ago

“I called help desk looking for a part fuel pump for my 68 bug (alternator style ) the person online was very helpful and clear made me feel comfortable and was spot on always like doing business with heritage parts 10 stars in my book thanks again ras i havent been able to install and give a picture as im busy on other jobs but will once installed cheers guys”

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Posted 4 months ago

“Parts and prices are great. Shipping with DHL is really over priced. The handling charge is ridiculous. I’ve ordered from others that use Purolator and the charges are reasonable. I would rather have items shipped from the UK rather than the USA. I am not dealing with a protectionist back stabbing country. Just my opinion. Thanks.”

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Posted 4 months ago

“Great delivery and service!”

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Posted 4 months ago

“The price was fair. Shipping was fast and reliable. And most of all, the part I ordered was of great quality and as advertised. I will order again. Thank you. 🙏”

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Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 15,035 reviews