Heritage Parts Centre Reviews

4.5 Rating 14,238 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“The parts ordered were great, postage was a bit steep though”

Helpful Report

Posted 2 years ago

“Thank you I finally received the balance of my order, however it is alarming to see that the package of supposedly 4 tiny screws, contains only 1 screw! I would have expected to maybe receive 1 extra instead of receiving 3 less! I guess the postage would cost folds more to send me the balance ordered and not received”

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Posted 2 years ago

“Didn't expect it to come as fast as it did and was up to the quality I expected. Very happy!”

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Posted 2 years ago

“Quality parts and service; however feel that a lot has been lost in that you are no longer able to talk to people in person, when they were able to provide invaluable info on technical matters. A Great Loss.”

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Posted 2 years ago

“I think the web site is excellent and easy to navigate. I bought my old MK VW Golf back after selling it 20 years ago. I am just starting my MK2 Golf project and will be ordering more parts. One constructive criticism is that the parts took over a week to arrive, considering I am ordering from Amazon on a regular basis and have the goods the next day??”

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Posted 2 years ago

“In terms of helpfulness and speed of delivery they can’t be faulted but they don’t seem to carry as many VW parts as their counterparts in Germany.”

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Posted 2 years ago

“Part as expected, undamaged. Had a terrible experience with another supplier for same part.”

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Posted 2 years ago

“Very happy with Heritage.”

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Posted 2 years ago

“Honestly the parts are ok but the freigth cost transportatin from UK to US was too high for only 2 pounds and smaller box. Really do not buy more with you due high cost because the site shows free shipping but I do not where is the free shipping I was thinking you use the regular postal service from UK to US but no so.”

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Posted 2 years ago

“We love Heritage parts but for being a VW parts place how do you not have good spark plugs for VW?”

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Posted 2 years ago

“Heritage has always come through for us with parts and on time deliveries will always recommend them.”

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Posted 2 years ago

“Good range of products (not the cheapest) & fast efficient postage when you need them in a hurry.”

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Posted 2 years ago

“Ordered from Australia, promptly packed and shipped......Happy”

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Posted 2 years ago

“GREAT PARTS”

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Posted 2 years ago

“I thought the part was located in Australia and hence expected to arrive more quickly. None the less, smith experience.”

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Posted 2 years ago

“Tried to order by telephone. Sadly now done away with . I found this service very good , very useful. However, found required items online . Data base needs upgrading as some items come in kit form but the unwary customer might buy these items singly at greater expense. Items were sent promptly . some out of stock items followed soon after at no extra postage cost. Well done !”

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Posted 2 years ago

“The rear drum repair kit had the wrong wheel cylinders in.”

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Posted 2 years ago

“日本国内で入手できないものが在庫してある場合があり、大変助かる。”

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Posted 2 years ago

“well, i did receive the right part the second go. i returned the original part, did i get refunded?”

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Posted 2 years ago

“Please re-open your shop/trade counter rather than the very impersonal corridor pick-up point.”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,238 reviews