Heritage Parts Centre Reviews

4.5 Rating 14,238 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Excellent service . However last time I asked whether your heated rear windscreen for the Beetle were laminated into the glass or just stuck on to the glass elements I was sent photos to work out myself . I have not ordered this part because your photos did not answer the question 100%. However excellent service for everything else I have ordered 👍”

Helpful Report

Posted 1 year ago

Hi Mark, I can see that Don who works in our technical department contacted you at the end of March saying the element is stuck on. Please let us know if there is anything else we can help you with by contacting us using the contact form link on our website. We aim to respond within 2 working hours in opening times. Thanks. HPC.

Posted 1 year ago

“To Whom It may concern. I have already given my review. My review was favorable. Please check your mailbox. Carlos”

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Posted 1 year ago

Thank you, Carlos, for your 4-star rating of Heritage Parts Centre!

Posted 1 year ago

“Hi I used to live in the UK and have used your company for years when trying to source parts for an old vehicle it is very helpful to be able to talk to someone so you can explain what you are trying to do or need. you no longer have a call number so this can be achieved. very disappointing to be honest.”

Helpful Report

Posted 1 year ago

Hi Martin, Sorry to hear that you are frustrated about not being able to call someone at HPC. YOu can use our contact us form and we always strive to respond within 2 hours in our opening times. Thanks. HPC.

Posted 1 year ago

“Ordered online was ready to pick up in the hour all good no hassle let’s hope the parts last so far so good”

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Posted 1 year ago

Thank you, Sarah, for your 4-star rating of Heritage Parts Centre. We appreciate your feedback and that you had a good experience with ordering online and having your parts ready to pick up in the hour. We are glad that you are a loyal and repeating customer – we value your loyalty and look forward to serving you in the future.

Posted 1 year ago

“Good 9/10 👍👍👍”

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Posted 1 year ago

Thank you so much Jonathan for your positive rating of Heritage Parts Centre! We really appreciate it, and are so grateful for your loyalty as a customer. We strive to provide excellent customer service and are so glad you've had a good experience with us!

Posted 1 year ago

“Good all round service. Would recommend to others.”

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Posted 1 year ago

Thank you, John, for your 4-star rating and review of Heritage Parts Centre! We appreciate your kind words about our good all-round service and your recommendation to others. We also want to thank you for your loyalty and for being a repeating customer. We look forward to serving you in the future!

Posted 1 year ago

“Value for money.”

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Posted 1 year ago

“Floor pan half replacement…first class item took a while get to checkout due too the phone line being made redundant…several emails later we figure out what were buying”

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Posted 1 year ago

“I ordered item then I received item , what's not to like .”

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Posted 1 year ago

“Todo correcto aunque los conectores no son iguales a los del antiguo motor.”

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Posted 1 year ago

“Parts seem good quality, ordering straightforward. Only downside was the courier who stated the item was delivered when it wasn't, they had handed it to another courier company. That's not Heritage parts fault though!”

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Posted 1 year ago

“Have always had a great experience using HPC. First class service and very good quality parts with clear descriptions.”

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Posted 1 year ago

“Good selection of parts, which arrive quickly.”

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Posted 1 year ago

“Parts supply and quality are great, but shipping is bordering on highway robbery.”

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Posted 2 years ago

“Would prefer to speak to someone and order at the same time, but the response was quick and gave me what I asked for.”

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Posted 2 years ago

“Hat gut geklappt, gerne wieder!”

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Posted 2 years ago

“Great place but only online now so really annoying that you can't speak to someone in person. I used the place for years prob 20 years. Great staff and freindly. But now you can't speak to you on the phone it makes it less personal.”

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Posted 2 years ago

“ordered oil for my buggy . it arrived very quickly and well packaged like always.”

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Posted 2 years ago

“Very quick to send parts. Good communication. Extensive range. Be nice if they offered shipping by sea for large/heavy parts to minimise costs to Australia”

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Posted 2 years ago

“I did not know I would be paying twice for shipping. Please send by mail next time .”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,238 reviews