Heritage Parts Centre Reviews

4.5 Rating 14,722 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th May 2025

Marcus Böckmann

Anonym

Heritage Parts Centre 5 star review on 8th May 2025

Janine

Heritage Parts Centre 5 star review on 4th May 2025

Anonymous

1154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Fast delivery and quality products. Great company”

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Posted 2 years ago

“Grundsätzlich alles gut. Leider findet die Kommunikation in Englisch statt, warum? Wenn ich auf Deutsch bestelle!”

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Posted 2 years ago

“I received my goods”

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Posted 2 years ago

“Good quality parts.I only wish that it was possible to buy a set of engine mounts for my car as I'm having trouble finding them all”

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Posted 2 years ago

“Excellent service but I don’t like that when a part is not in stock,Im not aware and still charged for it and have to chase for an update.Apart from that ,perfect”

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Posted 2 years ago

“Great for parts. However, let down by the fact you cannot talk directly to the parts department!”

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Posted 2 years ago

“took 3 weeks to deliver, but otherwise all good and responsive support”

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Posted 2 years ago

“No complaint at all about this simple on line order - could not have been better. My reason for not dealing with you in future for all my VW requiremements is the inability to talk to anyone on the telephone. Sometimes having to wait 24 hrs for an ambiguous reply is simply not good enough. Your staff used to be so helpful for problem enquiries and it is a major irritation to have that facility withdrawn”

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Posted 2 years ago

“Handy people to know. Some parts take longer than others to arrive, but probably due to my model and source of where the part comes from.”

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Posted 2 years ago

Thank you so much for your 4 star rating of Heritage Parts Centre, Stephen! It's great to hear that you find us handy people to know. We apologise that some of your parts have taken longer than others to arrive; we understand it must be frustrating. We do the best we can to get your parts to you as soon as possible, and appreciate your loyalty. Thanks again for your review!

Posted 2 years ago

“After all, nice parts and good service”

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Posted 2 years ago

Thank you for the 4-star rating, Andreas! We're glad to hear that you were pleased with the Heritage Parts Centre. After all, nice parts and good service go a long way towards ensuring customer satisfaction!

Posted 2 years ago

“Very good product for the price and arrived on time”

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Posted 2 years ago

Thank you so much, Dennis, for your 4-star rating of Heritage Parts Centre! We really appreciate your sentiment about the product being "Very good for the price and arriving on time". We are grateful for your order and hope we can serve you in the future.

Posted 2 years ago

“Excellent service . However last time I asked whether your heated rear windscreen for the Beetle were laminated into the glass or just stuck on to the glass elements I was sent photos to work out myself . I have not ordered this part because your photos did not answer the question 100%. However excellent service for everything else I have ordered 👍”

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Posted 2 years ago

Hi Mark, I can see that Don who works in our technical department contacted you at the end of March saying the element is stuck on. Please let us know if there is anything else we can help you with by contacting us using the contact form link on our website. We aim to respond within 2 working hours in opening times. Thanks. HPC.

Posted 2 years ago

“To Whom It may concern. I have already given my review. My review was favorable. Please check your mailbox. Carlos”

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Posted 2 years ago

Thank you, Carlos, for your 4-star rating of Heritage Parts Centre!

Posted 2 years ago

“Hi I used to live in the UK and have used your company for years when trying to source parts for an old vehicle it is very helpful to be able to talk to someone so you can explain what you are trying to do or need. you no longer have a call number so this can be achieved. very disappointing to be honest.”

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Posted 2 years ago

Hi Martin, Sorry to hear that you are frustrated about not being able to call someone at HPC. YOu can use our contact us form and we always strive to respond within 2 hours in our opening times. Thanks. HPC.

Posted 2 years ago

“Ordered online was ready to pick up in the hour all good no hassle let’s hope the parts last so far so good”

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Posted 2 years ago

Thank you, Sarah, for your 4-star rating of Heritage Parts Centre. We appreciate your feedback and that you had a good experience with ordering online and having your parts ready to pick up in the hour. We are glad that you are a loyal and repeating customer – we value your loyalty and look forward to serving you in the future.

Posted 2 years ago

“Good 9/10 👍👍👍”

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Posted 2 years ago

Thank you so much Jonathan for your positive rating of Heritage Parts Centre! We really appreciate it, and are so grateful for your loyalty as a customer. We strive to provide excellent customer service and are so glad you've had a good experience with us!

Posted 2 years ago

“Good all round service. Would recommend to others.”

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Posted 2 years ago

Thank you, John, for your 4-star rating and review of Heritage Parts Centre! We appreciate your kind words about our good all-round service and your recommendation to others. We also want to thank you for your loyalty and for being a repeating customer. We look forward to serving you in the future!

Posted 2 years ago

“Value for money.”

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Posted 2 years ago

“Floor pan half replacement…first class item took a while get to checkout due too the phone line being made redundant…several emails later we figure out what were buying”

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Posted 2 years ago

“I ordered item then I received item , what's not to like .”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,722 reviews