Heritage Parts Centre Reviews

4.5 Rating 14,238 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“My received parts do not work. However thats most probably my fault by identification”

Helpful Report

Posted 2 years ago

“Servicio rapido y piezas de calidad”

Helpful Report

Posted 2 years ago

“Big catalogue and great response.”

Helpful Report

Posted 2 years ago

“The part is correct and arrived quickly but I would still prefer to be able to contact your customer services when ordering such parts for their advice and knowledge which has been useful in the past”

Helpful Report

Posted 2 years ago

Hi Adam Thank you for your feedback, you can always contact our friendly team via help@heritagepartscentre.com for advice before you buy. We are online during business hours Monday to Friday.

Posted 1 year ago

“Product was delivered in a torn box inside of another torn box.”

Helpful Report

Posted 2 years ago

“Parts were just as advertised and shipping was reasonable. Only issue was an extra unexpected DHL freight charge. Took a couple calls to verify that the duty charge was real.”

Helpful Report

Posted 2 years ago

“Great price and quick delivery. If you own a VW, then this is the place.”

Helpful Report

Posted 2 years ago

“Timely and reasonably priced delivery. The transaction was smooth and part delivered in short few days. Amazing!”

Helpful Report

Posted 2 years ago

“Service impeccable”

Helpful Report

Posted 2 years ago

“Alles prima gelaufen!”

Helpful Report

Posted 2 years ago

“There was a forecast delay for the delivery of my electronic ignition kit, and it took around 7 weeks for the item to appear, which wasn't a problem as I'm in no hurry to have it fitted. The fitting will be by someone who knows what they are doing [not me then] and will wait until the sun comes out and there's no salt on the roads.”

Helpful Report

Posted 2 years ago

“I WOULD RATHER TALK TO SOMEONE ON THE PHONE”

Helpful Report

Posted 2 years ago

“Good parts rubbish packing panels damaged dew to lack of packaging”

Helpful Report

Posted 2 years ago

“parts delivered on time - slightly disappointed at inner wing quality - not finished”

Helpful Report

Posted 2 years ago

“La primera impresión de los productos es buena, ahora con el tiempo se irá viendo la calidad”

Helpful Report

Posted 2 years ago

“Website was really good although I felt I was shopping from an Australian site as the heading was vw heritage parts center au. That in itself was not a big issue as it wouldn’t have stopped me purchasing had I known it was coming from the uk. I was a little disappointed when following my order I was hit with a separate international transaction fee. I had also accidentally doubled up one part which I realize is my fault but was again a bit disappointed that it was uneconomical to return.”

Helpful Report

Posted 2 years ago

“Parts delivered in good condition and well packed. Only issue I had was, I thought I had ordered two strut tops in the shopping cart but after payment I noticed only one was purchased. As I was not in a hurry for this component it wasn't an issue just a minor inconvenience.”

Helpful Report

Posted 2 years ago

“Quick service, and the best place for those model specific Vw parts but I do miss the ability to phone up and talk to one of the team about if it’s the correct part. As a consequence I feel I will not heritage as often as I can trawl around all the other online only parts suppliers. The human contact was invaluable.”

Helpful Report

Posted 2 years ago

“Its hard for me being 63 and meny years ago we had parts catalogue s and someone to talk to on the phone i would recommend someone to talk to when you have a problem meny thanks though and will use you again”

Helpful Report

Posted 2 years ago

“Great prompt service and delivery. Only downside Brickworks a local supplier has the same part £15 cheaper.”

Helpful Report

Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,238 reviews