Heritage Parts Centre Reviews

4.5 Rating 14,238 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

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“I got the parts needed, thank you”

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Posted 1 year ago

“Preferred to be able to speak on the phone for technical advice but still a good service provided”

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Posted 1 year ago

“Shipping time was great”

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Posted 1 year ago

“I just wish you could speak to someone on the phone there!”

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Posted 1 year ago

“Easy purchase quick delivery Prices are very high”

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Posted 1 year ago

Thank you for rating Heritage Parts Centre.Your feedback is gladly appreciated.

Posted 1 year ago

“Hat alles gepasst!”

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Posted 1 year ago

“Everything showed up on time and fit and work perfect”

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Posted 1 year ago

“Service was very good and the air filter was OK but the adjustment clamp screw was not very good.”

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Posted 1 year ago

“Came quicker than I thought but the rubber seals came squished witch I had to reform”

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Posted 1 year ago

“I think you have done a good job gathering trim parts for my Golf GTI Mk3 and sending them over package by package. Would be nice to be able to read somewhere how the future of Mk3 parts looks like. Are you selling out the old stock or is there also new production.”

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Posted 1 year ago

“Well done!”

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Posted 1 year ago

“I am super impressed with efficiency and delivery 10 days from UK to Australia super good communication with any parts questions great support and flexibility I only wish delivery wasn’t soo expensive as I can’t order over $400 every time If delivery was cheaper I would buy more often”

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Posted 1 year ago

“Hello. The straight answer to your question is that you did well! But; I am still awaiting that you can offer a newly produced MFD LCD display for Golf GTI Mk1 1983-84 and more car models. The one missing or hard to find is the 18-pin LCD, originally produced by "Motronic" or VDO. There is an 11-pin one in your storage that does not fit several car models from these years. I would like to receive a response on this subject from you. Best regards, Christian Christensen i.christianchristensen@gmail.com GTI Mk1 owner, Sweden”

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Posted 1 year ago

“Hi - I have bought quite a bit from VW Heritage over the years. I am based in New Zealand, which sometimes makes shipping a prohibitive cost. Sometimes however you have good deals with free shipping over certain $ value. Its seems however hit and miss. Can you tell me what the thresholds are? FYI it also seems to be cheaper to buy from the uk than Australia. I waste so much time flicking between the two sites to see which shipping is reasonable and who has stock so it would be good to get an actual idea of what the thresholds are. Thank you. Great service.”

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Posted 1 year ago

“Great web site. Good product choice and delivery was great. However the cost of freight to me is just silly. I cannot afford to buy from you as the freight charges are so high. I will keep trying but won’t and don’t have to pay high freight charges. Good luck.”

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Posted 1 year ago

“Try to use Royal Mail international, much better and cheaper for the buyer,”

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Posted 1 year ago

“Don’t find web pages easy to work through when so many choices, but found this ok, came pretty quickly considering bank holiday, all working ok so well happy with prices and postage costs.. will be using again.”

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Posted 1 year ago

“Always great to deal with. Prompt processing of orders”

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Posted 1 year ago

“Ordered parts that where in stock , received only 1 item was then told that the other part was on back order , only have items online if they are ready to ship.”

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Posted 1 year ago

“Well made and quick delivery. But for a mk1 Gti it doesn’t have the thermo switch hole and thread, so you’d need to get that done for it to work with a GTI.”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 14,238 reviews