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Heritage Parts Centre Reviews

4.5 Rating 14,705 Reviews
88 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
31,434
 Metrics Info
4.5
Based on 14,705 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English Deutsch Español Italiano
MARK APTERMAN
Verified Buyer
“Very fast shipping .Quality of part was excellent.A supplier you can trust.”
Helpful Report
Posted 1 year ago
Thank you very much for the great 4-star rating of Heritage Parts Centre! We value your feedback and will aim to make it a 5-star experience for you on your next purchase.
Posted 1 year ago
James
Verified Buyer
“Easy ordering and parts were as ordered and came packed great”
Helpful Report
Posted 1 year ago
Thank you so much for your review. We value your feedback!
Posted 1 year ago
MIGUEL ANGEL
Verified Buyer
“Hola me gusta comprar en Heritage👍”
Helpful Report
Posted 1 year ago
¡Gracias Miguel por calificar Heritage Parts Centre con 4 estrellas! Estamos muy contentos de que le guste comprar en Heritage👍
Posted 1 year ago
Stuart
Verified Buyer
“Ordered Part 211-721-355/j Clutch cable. On-line catalogue description was accurate. The part supplied was the correct length for the 1700 type 2 1973. (Beware,there are various lengths and some supplier's listed products are too long for the 1700 type 2). Quality of cable swage end seems ok. Been in service one month/200 miles without problem. Rapid dispatch from Heritage Parts Centre however can't recommend standard Royal Mail delivery option. (Circa 5 weekdays to deliver to East Midlands)! Low cost & ok for shelf spares but consider the premium service if you need to repair a breakdown. Overall quite satisfied with product and service.”
Helpful Report
Posted 1 year ago
Dean Bainbridge
Verified Buyer
“Service very good but panel poor”
Helpful Report
Posted 1 year ago
Paul America
Verified Buyer
“After sending me an incomplete order the team got onto it and quickly sent me the missing parts. I have been happy with the quality of the parts so far. Thanks guys.”
Helpful Report
Posted 1 year ago
Jürgen Dehning
Verified Buyer
“Der Kabelbaum hat leider keine Anleitung, Stecker mussten neu verkabelt werden. Eine verchromte Radkappe muss wohl beim verpacken heruntergefallen sein, es findet sich eine unübersehbare Schramme an der Kante.”
Helpful Report
Posted 1 year ago
Russell Burtenshaw
Verified Buyer
“This order was ok. However the birthday discount offer I have been sent come up as not working for an order!?”
Helpful Report
Posted 1 year ago
Hi Russell, Sorry to hear that your discount code is not working, please use the contact form and send this to our customer service team and we will get that sorted for you. Thanks!
Posted 1 year ago
Ivan Rosa
Verified Buyer
“Always the adress is not completed for shipping company (DHL).”
Helpful Report
Posted 1 year ago
Shaun Smith
Verified Buyer
“Service is excellent delivery is excellent and will still be buying more part for my caddymk1 project”
Helpful Report
Posted 1 year ago
Reg Chaponnel
Verified Buyer
“Great service and prompt response to questions and information regarding parts. Parcels are always well packaged and offer great protection during travel. I would recommend Heritage Parts to anyone looking for parts for their VW”
Helpful Report
Posted 1 year ago
Burkhard
Verified Buyer
“Das Teil passte gut und ich bin zufrieden.”
Helpful Report
Posted 1 year ago
Bourne Chen
Verified Buyer
“Track order function is awful,I can’t track my order.”
Helpful Report
Posted 1 year ago
Hi, Thank you for your feedback, sorry to hear the tracking was not a great experience for you. We are always looking into ways of improving this.
Posted 1 year ago
MAL
Verified Buyer
“GOOD DELIVERY SERVICE AND EMAIL BACK UP WILL USE AGAIN.”
Helpful Report
Posted 1 year ago
Duane Bray
Verified Buyer
“Parts were a little confusing to find and make sure they were correct on the website, emailed to ask, no reply. Ordered the parts I thought I needed and arrived quite quickly. Decent packaging.”
Helpful Report
Posted 1 year ago
Terje Haugnes
Verified Buyer
“Parts came as expected”
Helpful Report
Posted 1 year ago
Harald
Verified Buyer
“Leider nur Teillieferungen, da 1 Artikel nicht auf Lager. Sonst OK, auch die Hilfe von Support war sehr gut und freundlich.”
Helpful Report
Posted 1 year ago
Vielen Dank für Ihr Feedback Harald
Posted 1 year ago
Brian Bailey
Verified Buyer
“Good source for parts for older VWs.”
Helpful Report
Posted 1 year ago
Peter Tesarz
Verified Buyer
“hi, I'm very satisfied with your products, the only thing is the delivery time is very long, it would be desirable if you could shorten it. There is one more thing and that is your payment method, it is a big risk as a private customer to pay in advance when there are large sums. We have a company in Sweden called Klarna.com where you can pay by invoice and pay after you receive the goods, it would be good if you could connect your company to them (I order goods from China and they then use Klarna as a payment method) Regards Peter Tesarz”
Helpful Report
Posted 1 year ago
Anonym
Verified Buyer
“Hat alles wie beschrieben geklappt. Wurde früher geliefert als angekündigt Funktioniert gut”
Helpful Report
Posted 1 year ago
Heritage Parts Centre is rated 4.5 based on 14,705 reviews
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