Heritage Parts Centre Reviews

4.5 Rating 15,044 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 15th June 2025

1171

Anonymous

Anonymous // 01/01/2019

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“parts in good time and condition”

Helpful Report

Posted 6 months ago

“I have been buying parts for my T4 from Heritage Parts Centre for a while and have always been more than happy with the quality of the items they sell. However my recent experience when my order clearly got confused in their dispatch department and I received an other customer's parts under my order reference highlighted to me the short comings of Heritage's recent policy change to discontinue any opportunities to speak to a member of their team on the phone for any purpose. The problem could only be resolved by a succession of emails to and forth and it is a credit to the several individuals involved at Heritage that it was sorted out well by them after several emails in both directions. But the inability to have any verbal communication whatsoever I now regard as a shortcoming of Heritage Parts Centre, which will make me think twice about ordering again which is a pity. I am the owner of several different types of classic/enthusiast cars and regard the knowledge of and access to the people who work in the parts supply business as an important part of the Classic Car Community. Unfortunately because Heritage Parts Centre have now decided to prevent the opportunity for any personal contact with customers, my preference is to look to alternative suppliers where it is still possible to speak to someone if you need to.”

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Posted 6 months ago

Hi Michael, thanks for the feedback here. If you do need access to our team via telephone just email them at help@heritagepartscentre.com with your question and ask them to call you back.

Posted 6 months ago

“All parts received, fit very well and are making the car look great. Many thanks also for the fast delivery.”

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Posted 6 months ago

“El kit funciona bien en general. Los topes plásticos de los perfiles son frágiles.”

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Posted 6 months ago

“Good quality and fast postage and easy check out”

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Posted 6 months ago

“So glad to be supported by enthusiastic eurovan parts people!”

Heritage Parts Centre 5 star review on 22nd November 2024

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Posted 7 months ago

“Parts fit perfectly”

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Posted 7 months ago

“Sono soddisfatto dell'acquisto. Le parabole sono state montate e rispondono perfettamente alle aspettative.”

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Posted 7 months ago

“Tutto perfetto. Spedizione velocissima e materiale introvabile conforme.”

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Posted 7 months ago

“I have been using these guys for years, I have a fleet of 12 Trikes with VW engines, so a lot of maintenance required. Always easy to order and prompt delivery 👍”

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Posted 7 months ago

“Besser geht es nicht! Sehr guter Service. Und falls mal etwas nicht passt, kann man es kostenfrei zurücksenden und bekommt den Preis zurückerstattet. 100%ige Weiterempfehlung!”

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Posted 7 months ago

“Great and quick service.”

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Posted 7 months ago

“Very good service”

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Posted 7 months ago

“Very fast delivery , efficient ordering. Will be ordering more items soon to repair my accident damaged Last Edition Beetle. Many thanks.”

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Posted 7 months ago

“The parts I purchased were as advertised and of good quality. And were freighted quickly.”

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Posted 7 months ago

“Ho trovato tutto quello che cercavo con buona descrizione e tempi di spedizione veloci.”

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Posted 7 months ago

“The part I ordered did not fit. This was due to the manufacturer changing the spec. However this was not Heritage’s fault and they did give a full refund without quibble. So I would definitely use them again.”

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Posted 7 months ago

“Nice wiper kit”

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Posted 7 months ago

“Great prompt service, delivery all the way to rural Australia in one week!”

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Posted 7 months ago

“gerne wieder”

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Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 15,044 reviews