Heritage Parts Centre Reviews

4.5 Rating 14,538 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 20th April 2025

1140

Anonymous

Anonymous // 01/01/2019

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“You will see from my reviews that there is no way in Haties I would ever shop with you again. As my first experence shopping with you it was a very disapponting and costly event. I tried to deal with you in sending these parts back and getting the ones I ordered, but you were not interested in making this right. I sent you the information on the make,model,year and VIN number. And you are telling me you saw this and still sent me the wrong parts pourly packaged. If that was you and I was selling you a product how would you react? And the last item was never sent.”

Helpful Report

Posted 7 months ago

Hi Thomas, I am sorry for your experience here. I have reviewed our email traffic and it looks as though you have been confused between parts diagrams and information from a competitor supplier; our team have explained this issue and the others you raised to try and assist you. I can only apologize for your experience on this occasion.

Posted 7 months ago

“Great online shopping experience. And your products are first class.”

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Posted 7 months ago

“It's exactly that part what I was looking for.”

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Posted 7 months ago

“..........”

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Posted 7 months ago

“I was very happy to be able to buy RHD parts for my T3 double cab in the EU from Heritage Parts. Delivered as described, I'm very happy with the service and I will use them again.”

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Posted 7 months ago

“Good tracking, right part, right fit.”

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Posted 7 months ago

“Sehr gutes Produkt super gepasst, schnelle Lieferung.”

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Posted 7 months ago

“Awsome service and quality products”

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Posted 7 months ago

“Muy recomendable. El único problema fue con la empresa DHL que hace el reparto y que de olvido la pieza.”

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Posted 7 months ago

“Web intuitiva, con muchos detalles útiles a la hora de elegir las piezas”

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Posted 7 months ago

“Ottimo venditore”

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Posted 7 months ago

“Ordered from Australia. Price was cheaper than anywhere else I could find and delivery was included. Delivery was quick as well. Great service”

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Posted 7 months ago

“ordered parts and paid up front with paypal order not received , phoned and e- mailed only to be told by automated message shop was closed for business i am still awaiting a refund after months of trying to communicate, i eventually bought my parts from AMAZON at the same price and delivered in 2 DAYS.”

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Posted 7 months ago

Hi Robert, as per your previous review - we have followed up with you via email to help solve this problem.

Posted 7 months ago

“-Top Webseite - Viel Auswahl - Gute Preise - schneller Versand Immer wieder gerne”

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Posted 7 months ago

“I did not one part that I ordered and paid for. I sent them an email requesting for the missing part and zero answer from them.”

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Posted 7 months ago

Hi Julio, we have sent you an email further to your last review to try and help you with your issue.

Posted 7 months ago

“Muy buena y clara página de recambios volswagen. La entrega muy tardía. Gracias”

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Posted 7 months ago

“never had a bad experience with heritage. as we all know with older vehicles problems happen and things need sorted quick. heritage always seem to have stock and have speedy delivery.”

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Posted 7 months ago

“Accurate description good delivery time and a fair price”

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Posted 7 months ago

“Absolutely spot on! A fast and easy to use website, reasonably priced, simple ordering, fast delivery - what more could you want? How about a very helpful customer help desk? Yup, they have that. An easy to follow returns policy? Check it out, they have that too. (reason for returns was my error, not theirs). If you're looking for good quality parts, I would definitely head here first!”

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Posted 7 months ago

“We here at KC Halsey Collision Center had a great experience with ordering parts and the time line to get them. We found almost all of the parts needed to do a huge restoration on a 1977 BUS. Thanks to the great catalogue of parts available.”

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Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 14,538 reviews