Heritage Parts Centre Reviews

4.5 Rating 13,721 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 22nd November 2024

1078

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Vetro di qualità consegnato in breve tempo”

Helpful Report

Posted 7 months ago

“Alles super”

Helpful Report

Posted 7 months ago

“Very good website - easy to use. Speedy delivery.”

Helpful Report

Posted 7 months ago

“Service is good, good delivery time prompt in get back to you if you have any questions or problems”

Helpful Report

Posted 7 months ago

“Bei der Bestellung stand Lieferzeit 2-3 Wochen Was es heist ich bekomme das Teil in 2-3 Wochen. Erst bei nachfragen kam antworten, wir haben das Teil im Zentrallager und es wird intern verschickt ….. Nur Ausreden die mich als Kunden nicht interessieren. Habe das Teil erst in der 5 Wochen bekommen nachdem dem ich es bestellt habe”

Helpful Report

Posted 7 months ago

Es tut mir leid für Ihre Unzufriedenheit. Die Vorlaufzeit auf der Website gibt an, wann das Teil in unser Lager geliefert wird, und manchmal ändern sich diese Schätzungen aufgrund von Problemen in der Lieferkette.

Posted 7 months ago

“Hi part I ordered never arrived complained and you sent out another part that I didn’t order ? No contact details to phone won’t be shopping again”

Helpful Report

Posted 7 months ago

Hi Michael, we are sorry to hear this. I can see my colleagues sent a replacement out to you, but no other communication since. We have emailed you to find out if we can help.

Posted 7 months ago

“Alles top. Jedoch war das Teil nicht passend sprich nicht entsprechend der Teilenmmer VW.”

Helpful Report

Posted 7 months ago

“Ich warte leider immer noch auf Teile-Nr: 211-415-639, Knieschutz (Lenksäule), lang. Wann kann ich mit der Lieferung rechnen? Mit freundlichen Grüßen Harald Fricke”

Helpful Report

Posted 7 months ago

“Los precios no están mal, equipo muy atento y servicial. Recomendable 100%”

Helpful Report

Posted 7 months ago

“Jederzeit wieder.”

Helpful Report

Posted 7 months ago

“Part was not exactly correct but workable”

Helpful Report

Posted 7 months ago

“Katastrophe, langsam werde ich echt sauer. Habe zum zweiten Mal falsche Felgen bekommen. Man wartet sehr lange auf Antworten.”

Helpful Report

Posted 7 months ago

Es tut mir leid, dies zu hören. Wie ich sehe, hat mein Kollege Ihnen am 17. April eine E-Mail geschickt, um zu versuchen, die Angelegenheit für Sie zu klären.

Posted 7 months ago

“Schnell, unkompliziert, verlässlich, empfehlenswert”

Helpful Report

Posted 7 months ago

“Great range of parts and service is fantastic”

Helpful Report

Posted 7 months ago

“Lieferung Ok.Ware sieht gut aus aber noch nicht eingebaut.”

Helpful Report

Posted 7 months ago

“Excellent Service, they looks after me as I'm a reguler one”

Helpful Report

Posted 7 months ago

“Parts were of good quality and fast delivery”

Helpful Report

Posted 7 months ago

“No problem with the parts received however your decision to remove the ability to be able to speak to an experienced person for parts ordering may look good on an accounts spreasheet but diminishes your customer service standards. I know that you'll respond by saying that queries can be sent in to a queries email address but whoever decided that this was an acceptable alternative to speaking to a knowledgeable human being knows absolutely nothing about human inter-relationships. For this reason I will now only use your services where there is no realistic alternative. I recently used JustKampers to order parts and my experience was streets ahead of using Heritage Parts. I picked up the phone, spoke to a very helpful bloke who was knowledgeable and the parts arrived the next day and I live in the north of Scotland. Yes their delivery times were far better than Heritage Parts as well.”

Helpful Report

Posted 7 months ago

“Consegna effettuata nei tempi previsti e il pacco in ttime condizioni”

Helpful Report

Posted 7 months ago

“I have been bringing my VR6 Golf back to life recommissioning as it has been left to sleep in my garage for 4 years. Heritage has supplied many parts I thought would be unavailable all good quality, well packaged and speedy delivery each time I place an order. Thank you for your continued support that should shortly see my VR6 on the road again 🚗”

Helpful Report

Posted 7 months ago

Dear Calum, Thank you so much for your fantastic 5-star rating of Heritage Parts Centre! We truly appreciate your support and loyalty. It brings us great joy to know that we have been able to assist you in bringing your VR6 Golf back to life after its long slumber in the garage. We understand the importance of having access to high-quality parts, and we are thrilled to hear that we have been able to provide you with everything you needed. Your kind words about our products being in great condition and well-packaged mean a lot to us. We pride ourselves on delivering speedy and efficient service, and we are delighted to see that each time you place an order, we have met your expectations. We want to express our gratitude for your continued support, and we are excited to be part of your journey towards getting your VR6 on the road again. Your trust in us as your go-to parts supplier means a lot, and we couldn't be happier to have you as a loyal customer. Thank you once again for your kind words and for being part of the Heritage Parts Centre family. We look forward to serving you in the future. Heritage Parts Centre

Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 13,721 reviews