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Heritage Parts Centre Reviews

4.5 Rating 18,666 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
36,855
 Metrics Info
4.5
Based on 18,666 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Ian Greaves
Verified Buyer
“Ive used heritage for years but no longer, orderd some parts that said they were in stock, waited 10 days and still no delivery, I emailed to ask why I was told there out if stock until June about 7 weeks away, I promptly asked for a refund and was told no problem, 2 weeks later still no refund I asked again where is it to be told it got lost in the system, I was then told it was being issued as a matter of urgency but yet 4 days on still no refund,appalling service, no customer service numbers to call just contact by email absolute shambles.”
Helpful Report
Posted 5 months ago
Hi Ian, sorry for any misunderstanding here. I have reviews our email system and can see all the emails to and fro from our team to you. They did as the asked and amended the error made on address and confirmed that on ordering a confirmation stating the items were out of stock at time of order was sent. We are sorry for your experience with this order.
Posted 4 months ago
Amel Chalakovikj
Verified Buyer
“Bin zufriden”
Helpful Report
Posted 5 months ago
Jesper
Verified Buyer
“Top service”
Helpful Report
Posted 5 months ago
David
Verified Reviewer
“The part that arrived was faulty. When I tried to work out how to return it I discovered the UK office was closed and that there were no phone numbers. I think filled in a return form and have heard nothing back. Unless I hear soon I would suggest that this company I would strongly recommend that you do not use this company in the Uk and use Just Kampers instead.”
Helpful Report
Posted 5 months ago
Hi David, our UK office is very much open! The telephone line is open 10am-1pm Monday to Friday, call 01273 444000. Or email us at help@heritagepartscentre.com
Posted 4 months ago
Anonymous
Verified Buyer
“Brilliant service. Excellent quality. Good value.”
Helpful Report
Posted 5 months ago
Clifford Jenkins
Verified Buyer
“Looks good. Not fitted yet so remains to be seen how it will actually fit. First impressions looks well made and I don’t invisage any issues”
Helpful Report
Posted 5 months ago
John
Verified Buyer
“Excellent service fast delivery”
Heritage Parts Centre 5 star review on 22nd May 2026 Heritage Parts Centre 5 star review on 22nd May 2026
Helpful Report
Posted 5 months ago
Christian
Verified Buyer
“Ich habe 2 Zierleisten bestellt und es wurde ohne etwas zu sagen nur eine geliefert. Erst auf Nachfrage habe ich erfahren, dass die linke nicht auf Lager war und angeblich Ende der Woche losgeschickt wird. Als es danach die Woche immer noch nicht losgeschickt wurde habe ich nochmal nachgefragt und dasselbe geschrieben bekommen. Dann wurde es allerdings eingehalten. Die Kommunikation lief immerhin freundlich und schnell. Trotzdem finde ich es unverschämt einen Artikel mit 1/2 Tagen Lieferzeit anzugeben, der nicht auf Lager ist und dann ohne Bescheid zu sagen nur einen zu verschicken und dann noch bei Nachfrage falsche Information zu erhalten. Hätte ich nicht nachgehakt, hätte ich wahrscheinlich nie den Artikel erhalten.”
Helpful Report
Posted 5 months ago
Michael Walsh
Verified Buyer
“Ordered front indicator for 1977 Porsche 911 G. Reasonable value for money. Parts arrived promptly, New and in proper protective packaging. I hope not to need further parts.. but I would not hesitate buying from this company again. Thank You Mike Walsh”
Helpful Report
Posted 5 months ago
Rouchan Batalov
Verified Buyer
“Good communication. Shipping was fast. Had a couple damaged pieces from shipping they refunded me and quickly sent new parts. Satisfied with my experience”
Helpful Report
Posted 5 months ago
Nikolaus
Verified Buyer
“Bei meiner Bestellung (Your Order #WEBXD030526000105955) war Artikel Anschlaggummi für die Vorderachse, oben Teilenummer: 311-401-275 angeführt, diesen Artikel habe ich jedoch nicht erhalten. Ich würde sie bitten den Artikel noch an mich zu senden”
Helpful Report
Posted 5 months ago
Bitte wenden Sie sich an unseren Kundenservice unter help@heirtagepartscentre.com, damit man Ihnen dabei weiterhelfen kann.
Posted 4 months ago
James
Verified Buyer
“Still awaiting delivery of Parts and no notifacation of when they will be delivered.Falls short of the your usual service.”
Helpful Report
Posted 5 months ago
Arno
Verified Buyer
“Ich bin begeistert von der Passgenauigkeit. War in 10 Min. montiert. Ich hoffe das es auch den erwartenden Effekt bringt und meine Haube etwas geschützt.”
Heritage Parts Centre 5 star review on 21st May 2026
Helpful Report
Posted 5 months ago
Tim Clukers
Verified Buyer
“Good service, good quality of products and fast answers on support questions”
Helpful Report
Posted 5 months ago
Sean
Verified Buyer
“Fast delivery poor quality product”
Helpful Report
Posted 5 months ago
Stephan Franke
Verified Buyer
“Artikel wird mit 2-3 Werktagen Lieferzeit verkauft, nach 7-tägiger Wartezeit und eigener Rückfrage wird mitgeteilt, man liefere "Ende des Monats"... vom Tag der Rückfrage an noch weitere 3 Wochen... wie gesagt: Kommunikation initial nicht von Seiten des Händlers...”
Helpful Report
Posted 5 months ago
James
Verified Buyer
“Very helpful. Great customer Service!”
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Posted 5 months ago
Jose Camacho
Verified Buyer
“Thank you very much 😜”
Helpful Report
Posted 5 months ago
Volker Dau
Verified Buyer
“Die Beschreibung war nicht eindeutig. Die Feder im Set hat nicht gepasst.”
Helpful Report
Posted 5 months ago
Karl
Verified Buyer
“Danke, für alles! An ihrem Kontakt und Kommunikation sollten sie Arbeiten.”
Heritage Parts Centre 5 star review on 21st May 2026
Helpful Report
Posted 5 months ago
Heritage Parts Centre is rated 4.5 based on 18,666 reviews
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