Heritage Parts Centre Reviews

4.5 Rating 13,719 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,719 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1078

Anonymous

Anonymous // 01/01/2019

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“I recommend all individual if the need Genuine Parts for their Veicles, which will last and fit perfectly to purchase from Heritage Parts Centre.”

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Posted 6 months ago

Hi Hilary, Thank you for your 5 star review! Heritage Parts Centre.

Posted 6 months ago

“Since they closed their shop and only contact is by email it's an absolute rubbish outfit in my opinion and many others too. You're better off ordering from autodoc in Germany.”

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Posted 6 months ago

Hi there, the decision to close the shop was a hard one, but taken due to lack of demand post-covid. Also the decision to be online only was a result of customer feedback on telephone waiting times, and we've found our team get to more customers faster via email. Most competitors, Autodoc included, offer online only assistance.

Posted 6 months ago

“Very very quickly and best prices Thanks heritage”

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Posted 6 months ago

Glad we could help Behdad!

Posted 6 months ago

“I don't like that I could not just pick up the phone to speak to someone”

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Posted 6 months ago

Hi Ron, our Customer Service team are online 9-5 Monday to Friday to deal with any enquiries. We found that customers get a better and faster service this way, rather than waiting in long telephone waiting queues.

Posted 6 months ago

“Absolute value for money, bought 2x bumper pass for a 1973 911, fitted beautifully and easily, great work Heritage parts centre”

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Posted 6 months ago

Dear Adrian,Thank you so much for your fantastic 5-star rating of Heritage Parts Centre! We greatly appreciate your feedback and are delighted to hear that you found our products to be of absolute value for money. We are thrilled that the bumper pass for your 1973 911 fitted beautifully and easily. Our goal is to provide top-quality parts that not only meet but exceed our customers' expectations, and we are glad to see that our hard work paid off in your case. Once again, we sincerely appreciate your support and your kind words. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us. We are always here to help. Thank you for choosing Heritage Parts Centre!

Posted 6 months ago

“Products are easy to find, stock levels are accurate and when I requested to send 2 seperate orders togetherin one shipment, they handled it fast and adequate. Would recommend!”

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Posted 6 months ago

Hi Hans, Thanks for your great review and your recommendation! Heritage Parts Centre.

Posted 6 months ago

“Navigating your on line shop is excellent, but I have few items that were out of stock. That’s ok I understand that , and the warehouse needs replenishing , I think a little update on how long to my outstanding parts will be ? Would not be unreasonable. Just a little suggestion 😀 Keep up the good work . Kind regards Paul”

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Posted 6 months ago

“Always great parts and great posting. AAAA.”

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Posted 6 months ago

Cheers Stuart!

Posted 6 months ago

“As always delivery quality First class Thanks”

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Posted 6 months ago

Dear Ceirion, Thank you so much for giving Heritage Parts Centre a stellar 5-star rating! It means the world to us to hear that you're satisfied with our products and services. Heritage Parts Centre.

Posted 6 months ago

“Great item delivered on time”

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Posted 7 months ago

“Part on website is not the same as what was sent , customer service was very unprofessional and rude . I sent a photo of the item received along side a screenshot of the product on their website yet they acted like it was the right part … took many emails back and forth for them to agree it was in fact the wrong part and the photo advertised on the website was incorrect, they haven’t changed it though. Took weeks to get a refund as they wouldn’t send the return label. Wouldn’t use again. Also was lied to saying they tried to call me that’s why there was a delay with replying to my email. No missed calls or voicemails and I didn’t even give them my number so unsure how they tried to call me , very untrustworthy company.”

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Posted 7 months ago

Hi April, sorry to hear this feedback. I have reviewed the email chain and I am sorry for any misunderstanding, my colleagues were simply and quite courteously advising you the part would fit your vehicle but the manufacturer had changed spec slightly from the image you saw online. I can see they set up a return for you in a timely manner, and again our apologies for any misunderstanding.

Posted 6 months ago

“Super, gerne wieder”

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Posted 7 months ago

“Great service as always”

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Posted 7 months ago

Hi Darren, thank you for you kind words!

Posted 7 months ago

“Der Shop bietet eine sehr umfangreiche Auswahl an hochwewrtigen Ersatzteilen. Jede Supportanfrage wurde umgehend beantwortet. Ich bin sehr zufrieden.”

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Posted 7 months ago

“I have never received it because the address of the garage has changed …I have received another parcel and I am pretty sure it’s totally not what I ordered”

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Posted 7 months ago

Hi Richard, sorry to hear this. Please email us at help@heritagepartscentre.com and one of our team will find your order for you.

Posted 6 months ago

“Great service”

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Posted 7 months ago

Thanks Vic!

Posted 7 months ago

“Product received in first class condition”

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Posted 7 months ago

Dear Malcolm,Thank you so much for taking the time to rate Heritage Parts Centre with a fantastic five stars! We truly appreciate your support and loyalty as our customer. We are thrilled to hear that the product you received was in first-class condition. It is our utmost priority to ensure that our products are of the highest quality and meet your expectations. Your satisfaction means everything to us! Once again, thank you for your continuous support. We value your feedback and look forward to serving you again in the future. Heritage Parts Centre

Posted 7 months ago

“Great variety of quality parts but delivery service very slow and very unreliable”

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Posted 7 months ago

“Right part, good quality right price easy fit. What more can I ask?”

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Posted 7 months ago

Hi Gareth, Glad we met all our expectations, thanks for the great review! Heritage Parts Centre

Posted 7 months ago

“This is my go to place for parts for my Golf MK2. They are reasonably priced and very efficient. Highly recommended!”

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Posted 7 months ago

Hi Adrian, Thank you for your great review, very much appreciated! Heritage Parts Centre

Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 13,719 reviews