Heritage Parts Centre Reviews

4.5 Rating 13,719 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,719 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1078

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Leider hatte ich einen Artikel nur einmal anstatt der benötigten zwei bestellt. Also unverzüglich (innerhalb von wenigen Minuten) das ganze nochmal und eine eMail an den Service das doch zusammen zu versenden und Kosten sparen. Schriftliche Antwort sinngemäß - die Kuriere hätten die Sendungen schon abgeholt. (nach nicht mal 2 Stunden) Wenige Tage später alle Teile in einem Paket bekommen, zwei RG innliegend und zweimal Versandkosten abgerechnet. SUPER Kundennähe! Übrigens die die per eMail ebenfalls angekündigten Benachrichtigungen und Sendungslink gibt es auch nicht.”

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Posted 6 months ago

“Always great service. Fast and reliable. Great advice on parts and no fuss”

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Posted 6 months ago

Thanks for your kind words Graeme. Heritage Parts Centre

Posted 6 months ago

“As ever a quick delivery of quality parts that is why I have a 20 year relationship with heritage parts centre”

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Posted 6 months ago

Dear Doug,Thank you so much for your fantastic 5-star rating of Heritage Parts Centre! We truly appreciate your feedback and are thrilled to hear that you were once again satisfied with our service. As ever, we strive to provide quick delivery of quality parts, and we are delighted that our efforts have contributed to maintaining our 20-year relationship with you. Your loyalty as a customer means the world to us, and we are grateful for your continued support. Thank you once again for choosing Heritage Parts Centre. We look forward to serving you for many more years to come! Heritage Parts Centre

Posted 6 months ago

“Parts fit perfectly. Very happy!”

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Posted 6 months ago

Thanks David! Heritage Parts Centre

Posted 6 months ago

“I found that part for a combi (Mex) I couldn't find anywhere here at heritage parts and got it shipped in no time. Job done ! Thanks Heritage parts. Definitely saved as a Bookmark in my parts folder now.”

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Posted 6 months ago

Thats great to hear Gabriele, we look forward to helping you in the future! Heritage Parts Centre

Posted 6 months ago

“Still didnt get this part? No info no part! Was payed for!!!?”

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Posted 6 months ago

Hi there, sorry to hear this. Please email us via help@heritagepartscentre.com and we will look into this for you.

Posted 6 months ago

“It would be ideal if the elements inside the box, which is of truly excellent quality, were professionally protected against damage. Unfortunately, the painted fender will have to be filled and repainted with primer.”

Heritage Parts Centre 5 star review on 26th April 2024

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Posted 6 months ago

“Excellent service .always used heritage for my vw parts”

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Posted 6 months ago

Thanks for your kind words.

Posted 6 months ago

“Got a few parts from Heritage and I had 0 issues. they packaged my items extremely well, shipping cost to the USA was very fair and very quick to respond with any enquiries.”

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Posted 6 months ago

Dear Kyle, Thank you so much for your fantastic 5-star rating of Heritage Parts Centre! We sincerely appreciate your support and taking the time to share your positive experience. We are thrilled to hear that you had no issues with your recent purchase and that our team packaged your items securely. It is also wonderful to know that our shipping cost was fair and that your order arrived in a timely manner. We always strive to provide prompt and efficient customer service, so we are delighted that we were quick to respond to any enquiries you had. Once again, thank you for choosing Heritage Parts Centre. We look forward to serving you again in the future! Heritage Parts Centre

Posted 6 months ago

“Me llegó el paquete (en su “tiempo”) con defectos que he tenido que subsanar yo debido al tiempo de respuesta y tener que montarlo (un escape con las puntas dobladas y bolladas del transporte), pero hablando con ellos hemos llegado a un entendimiento y acuerdo y se ha solucionado el tema…asumen el error y son efectivos al respecto. No dudeis hablarle con cualquier problema…la empresa de transporte por otro lado nefasta.”

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Posted 6 months ago

“Excellent andswift service.”

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Posted 6 months ago

Thanks for your kind words, Clive!

Posted 6 months ago

“Ottimo servizio e puntualità nella consegna”

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Posted 6 months ago

Grazie mille, Luigi! Siamo molto felici di aver ricevuto la tua valutazione a cinque stelle per Heritage Parts Centre. Ottimo servizio e puntualità nella consegna sono importanti per noi, quindi è fantastico sapere che siamo stati in grado di soddisfare le tue aspettative. Apprezziamo molto il tuo sostegno continuo come cliente fedele. Non vediamo l'ora di assisterti ancora nel prossimo ordine. Grazie ancora per aver scelto Heritage Parts Centre!

Posted 6 months ago

“Excellent as always,parts are always correct,I highly recommend these guys.”

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Posted 6 months ago

Thanks for you great reveiw, James.

Posted 6 months ago

“Hat alles super geklappt”

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Posted 6 months ago

“Always super fast delivery and quality. My go to for all classic vw parts”

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Posted 6 months ago

Glad we met your expectations, Craig! Thanks for the review.

Posted 6 months ago

“Great value and simple site to procure correct parts.”

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Posted 6 months ago

Thats great feedback Mark. Thanks!

Posted 6 months ago

“Used Heritage a couple times now for parts for my VW T4 (AKA The pit!) great service always prompt with delivery and always able to give advice on parts or the right parts that I needed”

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Posted 6 months ago

Dear Adrian,Thank you so much for taking the time to give Heritage Parts Centre a 5-star rating! We are thrilled to hear that you have had a great experience with our service. We appreciate your continuous support and trust in us for sourcing parts for your VW T4 (AKA The pit!). It's fantastic to know that you find our delivery prompt and our team knowledgeable in providing advice and ensuring you receive the right parts you need. We are here to assist you whenever you need us, so please don't hesitate to reach out if you require any further assistance or have any questions. Thank you once again for choosing Heritage Parts Centre!

Posted 6 months ago

“Alles perfekt geklappt und super schnelle Lieferung 😊”

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Posted 6 months ago

“Ich habe eine Unterdruckdose für einen Bosch Zündverteiler bestellt. Die Nummer meines Verteilers war als passend in der Beschreibung der Unterdruckdose angegeben. Allerdings ist das Funktionsprinzip der mir geschickten Unterdruckdose (ohne Rückstellfeder) ein anderes als bei meinem defekten Teil. Daher ging die Bestellung zurück. Wäre gut, wenn Artikel genauer beschrieben werden und angegebene Bosch Teilenummern noch einmal auf Passung überprüft werden würden.”

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Posted 6 months ago

“Great service. Kept updated all the way through the process”

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Posted 6 months ago

Good to hear Ian! Thanks for your review.

Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 13,719 reviews