Heritage Parts Centre Reviews

4.5 Rating 13,719 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,719 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1078

Anonymous

Anonymous // 01/01/2019

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“I've bought from VW Heritage for many years and talk to people about them, suggested them to people on Facebook and discuss them at carshows. Can't praise them higher. Thank you.”

Heritage Parts Centre 5 star review on 3rd May 2024

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Posted 6 months ago

“Was initially my fault with posting address but hard to get sorted Couldn't get answers quick enough Just ordered last few bits needed for beetle from just kampers”

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Posted 6 months ago

“When I ordered the muffler I didn't realize that the company was in a different country and even with the muffler coming from a whole different country on the other side of the world I still got it quicker than if I was to have ordered it from where I live. I got it fast, I got it undamaged. I like this place”

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Posted 6 months ago

“Great range of parts and especially good for older VWs and I have used many times for my T4 however... I ordered two under bonnet sound proofing clips. It was over the Easter Bank holiday and while doing the job lost another one so needed three. Sent VW Heritage an email asking them to add another one to the order. Got a reply to the email saying no they can't change an order no customer service at all, no "of course Mr R happy to help" but the just "the website says we can't change an order once placed". Then guess what it took three days to actually despatch the order. So the upshot was I had to buy another one off eBay and lay extra postage for someone quoting rules to me and not being a customer service professional. So this time 5 out 5 for items and stock but - minus 5 for customer service! The score above and below reflect this experience but otherwise they are OK.”

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Posted 6 months ago

Hi Ken I am sorry that you've had to purchase elsewhere on this occasion and for the level of service. Unfortunately, we are unable to add to already placed orders due to the sheer volume of orders we deal with on a daily basis. Also, smaller orders placed over bank holidays or weekends are often auto processed and by the time the CS team see your message after the holidays/weekend it can be too late to alter them.

Posted 5 months ago

“Was referred to Heritage Parts after being directed in a VW forum. Turns out it was great advise. Prompt service and great communication on the purchase. Will be looking at other products from them as and when required.”

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Posted 6 months ago

“The best there is”

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Posted 6 months ago

“Appalling customer service. Ordered a this part, tried to amend the order through the original purchase order, no facility to amend or cancel an order once placed on ther site. Tried calling all the contact numbers to find the only way to contact this company is via a customer service email. Emailed them immediately after ordering the part to amend my order, no reply to email for around 2 days and original part had already been sent. Now part still hasn't even arrived and am being told it was delivered according thier system and to check with neighbours. Poor service.”

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Posted 6 months ago

“Quick postage and item was great”

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Posted 6 months ago

“Good for mk 1 scirrocco bits . Fast delivery moste bits good prices”

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Posted 6 months ago

“Veldig bra tilgang på deler Har 3 stk vw golf cab mk1 2 stk 1989😁😁 1stk 1988😁😁”

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Posted 6 months ago

“Communication is diabolical. Over 48 hours to respond to a message and the second message on a different topic, about an incorrect listing, was answered in about the same time. This really is not good enough for business, if you cannot have a telephone line where a customer can actually call and talk with someone. Poor customer service/ Customers not valued.”

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Posted 6 months ago

We are sorry for the delay in reply to your message, I can see the order was dispatched on the day you requested but our team did not communicate that to you in our usual time.

Posted 6 months ago

“always a good service”

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Posted 6 months ago

“Just took longer to receive than I would have wanted. But parts ok which is the main issue”

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Posted 6 months ago

“Excelent products & service”

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Posted 6 months ago

“Great service. Staff very polite and helpful”

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Posted 6 months ago

“Ottimo per serieta' puntualita e assortimento articoli”

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Posted 6 months ago

“Great service. The only disappointment was not being able to speak to anyone when I had a delivery query.”

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Posted 6 months ago

“A long-standing supplier of Volkswagen classic parts that I have used for many years. Always efficient and easy to deal with, they are a go to supplier whenever I am looking for Beetle parts.”

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Posted 6 months ago

“Good place to still find parts.”

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Posted 6 months ago

“Got exactly what I ordered.”

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Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 13,719 reviews