Heritage Parts Centre Reviews

4.5 Rating 17,309 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 17,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 21st March 2026

Mark Cater

Heritage Parts Centre 5 star review on 12th March 2026

Darren Evans

Heritage Parts Centre 5 star review on 11th March 2026

Ivan Dello Russo

Heritage Parts Centre 5 star review on 6th March 2026

Mathew Hayes

1252

Anonymous

Anonymous // 01/01/2019

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“Required parts easy to find on Web site and order placed. Great communication on status of order, delivery and parts arrived quickly”

Helpful Report

Posted 7 months ago

“Perfect service, perfect product”

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Posted 7 months ago

“Easy to order and 80% per in stock for mk1 golf. Next working day delivery worked very well.”

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Posted 7 months ago

“I still have got my f#@#@@ing ignition from Australia Post”

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Posted 7 months ago

HIi Peter We are sorry to see this. I can see our customer service team are chasing AusPost/UPS about this for you.

Posted 7 months ago

“Excellent product quality, very fast shipment!”

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Posted 7 months ago

“Site easy to use ,products at a good price dispatched and delivered in good time.”

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Posted 7 months ago

“where are the other injector seals?”

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Posted 7 months ago

“Super responsive customer service. I would recommend to people in the UK but not to those in the US due to the expensive extra import fees and expense of shipping in case of need to send the part back.”

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Posted 7 months ago

“Everything you could possibly need delivered very quickly and very friendly and helpful”

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Posted 7 months ago

“Teile bis auf das Nadellager supi. Nadellager musste nachgearbeitet werden. Lieferzeit wie angegeben wurde nicht eingehalten.”

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Posted 7 months ago

“Parts delivered really quickly.”

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Posted 7 months ago

“Swift and orderly delivery of a VW engine pulley. Beefy contraption!”

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Posted 7 months ago

“We ordered and paid for an expansionin tank (Part No SKU 701-121-407/B) for a VW Transporter on the 28th August last and are still awaiting delivery. We were informed a few weeks ago that the tank would be delivered within two weeks - but we have not received the tank. The VW Transporter is off the road and cannot be driven and our customer is becoming very annoyed The order no was #WEBXK280825001164284. Please let me have update by return”

Helpful Report

Posted 7 months ago

Hi Paul, sorry to hear this. We cannot look into this and reply on this review platform I am afraid. Our customer service team are online between 9-5 Monday to Friday via help@heritagepartscentre.com. I will ask one of our team to contact you asap regarding this.

Posted 7 months ago

“Fast and easy”

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Posted 7 months ago

“all good - spot on as usual”

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Posted 7 months ago

“Prices are ok, if you need a price match they will do it but it takes 10 days. In fact any service help ticket takes about 8 -10 days. The problem is that the first response is in about 24 hours, then they provide one piece of help, so you respond immediatley and then your help ticket goes to the bottom of the list. So next response will be another 24-48 hours (no weekends) and this goes on and on and finally after ten days you get a complete answer. I've now had three different orders all over 500eur and each order goes like this.... If you can hire more service advisors this would help! on my last two orders it wasnt worth the wait and I ordered half the parts from the other providers (Meca, Dream etc). There is no phone number for europe and there is no live chat in Europe... not on my three browsers.”

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Posted 7 months ago

“I was happy with the prompt service and communication.”

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Posted 7 months ago

“El pedido llegó en las condiciones que se especificaba y en el tiempo estipulado Muy bien!”

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Posted 7 months ago

“Compré una snorkel Terrafirma y fue donde más barato lo encontré,envío bastante rápido.”

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Posted 7 months ago

“excellent service, quality parts and prompt delivery thank you”

Helpful Report

Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 17,309 reviews