Heritage Parts Centre Reviews

4.5 Rating 13,722 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1078

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“I have been bringing my VR6 Golf back to life recommissioning as it has been left to sleep in my garage for 4 years. Heritage has supplied many parts I thought would be unavailable all good quality, well packaged and speedy delivery each time I place an order. Thank you for your continued support that should shortly see my VR6 on the road again 🚗”

Helpful Report

Posted 7 months ago

Dear Calum, Thank you so much for your fantastic 5-star rating of Heritage Parts Centre! We truly appreciate your support and loyalty. It brings us great joy to know that we have been able to assist you in bringing your VR6 Golf back to life after its long slumber in the garage. We understand the importance of having access to high-quality parts, and we are thrilled to hear that we have been able to provide you with everything you needed. Your kind words about our products being in great condition and well-packaged mean a lot to us. We pride ourselves on delivering speedy and efficient service, and we are delighted to see that each time you place an order, we have met your expectations. We want to express our gratitude for your continued support, and we are excited to be part of your journey towards getting your VR6 on the road again. Your trust in us as your go-to parts supplier means a lot, and we couldn't be happier to have you as a loyal customer. Thank you once again for your kind words and for being part of the Heritage Parts Centre family. We look forward to serving you in the future. Heritage Parts Centre

Posted 7 months ago

“Excellent service from these guys again. Vey responsive to questions and happy to help. One of those compaies you can trust. Thanks”

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Posted 7 months ago

“I have been a customer of Heritage for some years and I can honestly say that ther are my prefered supplier because of the customer service and very quick delivery as well as expert advice. the range of products is very good with some high quality parts that are difficult to source.”

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Posted 7 months ago

“Thanks for the speedy delivery.”

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Posted 7 months ago

“Gute Qualität, schnelle Lieferung, sehr zufrieden”

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Posted 7 months ago

“Solid well made products, definitely recommend to others. I already have a wish list started and will be ordering more parts soon.”

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Posted 7 months ago

“Great service, answered some queries quickly and delivery was as promised and on time. Would recommend Heritage Parts Centre to anyone with a classic VW.”

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Posted 7 months ago

“Why should I do business with any company that doesn't take telephone calls? I think it is part of any companies customer service to provide a telephone number where a quick change or similar can be made or information received. Messaging systems that take hours or days to receive an answer are not effective or efficient.”

Helpful Report

Posted 7 months ago

Hi there, sorry to hear this. I have looked at our communication channels and can see that you have had lots of contact with our online CS team over the past three years, who have always replied speedily to your requests. Do contact us via help@heritagepartscentre.com so one of our team can discuss how we can improve our service to you.

Posted 7 months ago

“5 star excellent”

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Posted 7 months ago

“A very good company to deal with, all parts are of excellent quality.”

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Posted 7 months ago

“Ordered on line 100% service very happy will use again”

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Posted 7 months ago

Dear Christopher, Thank you so much for the fantastic 5-star rating of Heritage Parts Centre! We truly appreciate your feedback and are thrilled to hear that our service met your expectations. It's wonderful to know that you were pleased with the online ordering experience and that you're happy with the outcome. We look forward to serving you again in the future. Best regards, Heritage Parts Centre

Posted 7 months ago

“Siempre que he tenido algún problema con los envíos alguien del equipo de Heritage me ha atendido maravillosamente. En el ultimo pedido Ramón nos ayudo con un escape que no llego correctamente, eso nos da mucha seguridad para realizar pedidos en vuestra web”

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Posted 7 months ago

“Good parts Fast delivery 🔝”

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Posted 7 months ago

“Molto veloci e corretti”

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Posted 7 months ago

“Job takes twice as long because correspondance is all done via emails you can no longer talk to someone so they say we aim to get back to you within 24 hours, GREAT, NOT REALLY, got a problem talk to someone NO CHANCE. Is this really the way forward.????? Just seen the 2nd question further on How did you communicate with the company ha ha the only way you can.”

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Posted 7 months ago

Hi there, thanks for the feedback. We do take these reviews seriously, and the reason for turning phone lines off was because of consistent customer feedback about telephone waiting times and the cost implications of that. Since the move to email contact our operatives have been able to deal with more customers in a speedier manner.

Posted 6 months ago

“Parts delivered well packed and quickly. What more can you ask”

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Posted 7 months ago

“Brilliant”

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Posted 7 months ago

“Okay prices, but my j-pipes and performance exhaust had very bad fitting, spent alot af time and changes to make it fit.”

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Posted 7 months ago

Hi Max, do reach out to our team of experts who can advise on fitting in future. If you email us via help@heritagepartscentre.com one of the team will help you through the process.

Posted 6 months ago

“Good service and delivery. Excellent for my mk2 parts.”

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Posted 7 months ago

Dear Kevin, Thanks for your kind words. Heritage Parts Centre

Posted 7 months ago

“You're a great company with great products and great service!”

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Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 13,722 reviews