Heritage Parts Centre Reviews

4.5 Rating 12,450 Reviews

89 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 24th April 2024

980

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Never received this”

Helpful Report

Posted 4 months ago

“Didn't receive as miss advertised 2wks back order ended up due feb 2024 so canceled. Missed out on BF20% discount on my replacement perchase of a scat c25, gear & bolts instead.”

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Posted 4 months ago

“Ordered wrong part, which was my fault, but trying to get through to them is a nightmare. They wont answer their phones and only accept emails. Emailed them and no response. Tried a few times and nothing. So brought the part from another supplier whom answered there phone calls. For that reason he service is rubbish.”

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Posted 4 months ago

“Hace mucho que hice mi pedido y no me ha llegado. De momento buena atención al cliente, pero sin mi producto.”

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Posted 4 months ago

Lamento que su pedido se haya retrasado, pero mis compañeros ya lo han localizado y se le ha entregado sin problemas.

Posted 4 months ago

“Item I purchased as advartised in the website was not the item I received. It was a cheap OEM part from JP Morgan. I will not be shopping from Heritage Parts Centre again.”

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Posted 4 months ago

Hi Oleg I am very sorry to hear your feedback, please contact us via help@heritagepartscentre.com so we can address this for you.

Posted 4 months ago

“Purtroppo non è andata bene. Nella descrizione sembrava parlare del logo frontale della Polo anno 1991-1995, ma era quello posteriore...inutile per me”

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Posted 4 months ago

Salve, mi dispiace sentire questo problema. Se ci contatta tramite help@heritagepartscentre.com possiamo indagare su questo problema.

Posted 4 months ago

“Never got part”

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Posted 4 months ago

Hi there, sorry to hear this. If you reach out to us via help@heritagepartscentre.com we can look into this for you.

Posted 4 months ago

“Nefasto, muy mal servicio.”

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Posted 4 months ago

Lamento oír hablar de su experiencia, pero veo que mis colegas le han respondido y han resuelto su problema.

Posted 4 months ago

“Pedí 2 unidades de disco alineación trasero porque pone en la descripción que es una pareja . Por lo que yo esperaba que hubieran 4 discos pero solo llegaron 2. Reclame y me contestaron que ya pone en la descripción que se han de comprar de 2 en 2. Lo he mirado y en inglés no pone nada de eso y al traducir la descripción al español pone PAREJA. En resumen me siento estafado.”

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Posted 4 months ago

Hola Oriol Veo que mi compañero Ramón ha hablado contigo y te ha ayudado a resolver tus problemas, siento tu experiencia en esta ocasión.

Posted 4 months ago

“Keine Kommunikation möglich.”

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Posted 4 months ago

Guten Tag Bitte kontaktieren Sie uns über help@heritagepartscentre.com und einer unserer Mitarbeiter wird Ihnen helfen.

Posted 4 months ago

“Paid £9 next day only to get wrong part, was told that the part would do. If I wanted would do I could've got the part local for half the price and no post. Sick Turpin wore a mask. .Andy O'Neill done loads of classic beetle engines and won't be using heritage again. Thanks for nothing”

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Posted 5 months ago

Hi Andy I am sorry for your experience. I can see my colleague dealt with your query under enquiry no#339372. You were correctly supplied with the right part for your application.

Posted 4 months ago

“Not until you complete my order. You have taken my money. Not impressed.”

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Posted 5 months ago

Hi Simon I can see that my colleagues have been in correspondence with you and we have refunded you for the out of stock item that a long lead time. I am sorry for your experience.

Posted 4 months ago

“Ordered parts to suit my year and got send wrong ones, wouldn’t have a bar of helping me out won’t order from here again”

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Posted 5 months ago

Hi there, I am sorry to hear of your disappointment. I can see that our team clarified the issue that only affects pre'67 Australian supplied Beetle side windows, advised as to the correct product and also offered a partial refund to help the cost of return. I am sorry we could not help further.

Posted 5 months ago

“I ordered a clutch kit .. the website said 2/3 weeks for delivery .. today is 1 month later and after contacting them they say 2 more months at best .. I originally asked a question regarding the suitability of the part but no reply .. JUST A BIG COMPANY THAT HASN'T THE HUMAN TOUCH”

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Posted 5 months ago

“Purchased a muffler and tailpipe that the site said would fit my Vanagon. Paid $95 to ship it. It did not fit. Now I'm expected to pay to ship it back. Close to $200 total in shipping that is not refundable to me when the fault lies with Heritage. The part is $224. They should pay to ship back and refund my total expenditure. Anything else is poor customer service.”

Helpful Report

Posted 5 months ago

Hi there We are sorry to hear your exhaust did not fit. I can see a request to return the item here, our terms state that we will cover the cost of returned items if they are faulty, but not if mis-ordered. Please reach out to us at help@heritagepartscentre.com so we can check this for you. The item you ordered should fit a Type 2 Bay window 1972-1979 or T25 Vanagon 1980-1985 if the engine is 1700cc - 2000cc aircooled.

Posted 5 months ago

“i had to pay £9 pound for a nut”

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Posted 5 months ago

Hi Robert Thank you for your feedback, I have looked into this and can confirm the item you needed was a rare item for up to 1966 models. We strive to keep our prices down, and are always looking at the market to make sure we are correctly priced. We also offer a price match service, go to this page of our website to find out more about this: https://www.heritagepartscentre.com/uk/price-match

Posted 5 months ago

“Did not fit.”

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Posted 5 months ago

Hi Christophe I am sorry to hear this item did not fit, I can see that our returns team have been in contact with you. If you need advice on whether a product will fit your vehicle before you make any future purchases, please contact us via help@heritagepartscentre.com and one of your technical support specialists will advise you.

Posted 5 months ago

“I really wish I could write a review about the switch but I have not yet received it! Ordered 3 weeks ago and I received an email confirming that it was in stock and on its way!”

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Posted 5 months ago

Hi Suzanne I am sorry to hear of your disappointment, however I can see that our customer service team replied to your enquiry on the day of your order and offered to cancel the order. They also replied to your follow up enquiry a week before we said the item would be in back in stock, where they offered to cancel the item, refund you, and also offered a discount code as an apology. We have not heard back from that email, but are still willing to honour our offer to cancel and refund you.

Posted 5 months ago

“No he recibido el tanque de expansión, voy a poner una reclamación”

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Posted 5 months ago

Buenas tardes Lamento oír esto, pero puedo ver que mi colega le actualizó con una estimación de entrega el viernes 27 de octubre.

Posted 5 months ago

“Horrible experiencie. i didn’t get my parts, don’t know why, neither my money refunded.”

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Posted 6 months ago

Hi Bruno, I am sorry to hear of your experience. I can see that my colleagues have dealt with this for you now and due to an address change, your order was not fulfilled. As soon as the items are returned by the courier your refund will be actioned.

Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 12,450 reviews