Heritage Parts Centre Reviews

4.5 Rating 15,812 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 15,812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 18th September 2025

Ernie

Jacqueline Anne Parris

Heritage Parts Centre 5 star review on 15th September 2025

Yusuf Enecik

1219

Anonymous

Anonymous // 01/01/2019

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“Awful, the item arrived broken (but useable). They have offered 15 percent refund. They take ages to get back to you and aren’t flexible. I need the lid replacing as that’s what came broken, they won’t. They want to replace the whole thing but I took it away and used it thinking the lid would be an easy replace. Avoid”

Helpful Report

Posted 3 months ago

Hi Gabby, sorry to hear this. I have checked and as we had no replacement stock to send you, all our team could do was offer some refund to go towards the transit damage. Very sorry for your experience on this occasion.

Posted 3 months ago

“Poco seri non rispondete e spedite altro.”

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Posted 3 months ago

Mi dispiace per la vostra esperienza qui. Vedo che non avevamo scorte di ricambio da inviarle, quindi i miei colleghi l'hanno rimborsata.

Posted 3 months ago

“Ik heb na ongeveer 2 week niks ontvangen. Gemaild hierover krijg geen antwoord wel voor de derde keer een mailtje om een beoordeling te geven. Drie keer is scheepsrecht bij deze geen zaken mee doen. ik geloof dat ik mijn geld kwijt ben.”

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Posted 3 months ago

Mi dispiace per la vostra esperienza qui. Vedo che i miei colleghi le hanno risposto, se ha bisogno di ulteriori informazioni ci contatti tramite help@heritagepartscentre.com.

Posted 3 months ago

“Wenn ich weniger als 1 Stern geben könnte würde ich es machen. Ich habe ein Paket zurückgeschickt und nach 14 Tagen weder mein Geld noch eine Rückmeldung erhalten. Ich würde dort nie wieder bestellen.”

Helpful Report

Posted 3 months ago

Es tut mir leid, was Sie hier erlebt haben. Wie ich sehe, haben meine Kollegen Ihnen das Geld zurückerstattet. Wenn Sie weitere Informationen benötigen, kontaktieren Sie uns über help@heritagepartscentre.com

Posted 3 months ago

“estoy esperando un abono de una devolucion de dos cinturones de seguridad que llegaron a su almacen el dia 2 de mayo de 2025 a las 9;42”

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Posted 3 months ago

Lamento su experiencia. Veo que mis compañeros te han reembolsado, se procesó la semana pasada, así que ya deberías haber recibido el reembolso.

Posted 3 months ago

“Sent wrong parts and told me I was wrong . Evidently the guy in the dealing with mr knows more than Landrover !! These two parts are identical according the the expert at heritage”

Helpful Report

Posted 3 months ago

Hi Simon, sorry to hear of your experience here. I have checked through the emails and re-iterate that my colleague was only trying to help, but we are sorry for the issues you found with this part.

Posted 3 months ago

“Ignition coil I was sent did not fit my golf gti 8v not a hard part to send”

Helpful Report

Posted 3 months ago

Hi John sorry to hear this, please reach out to our Customer Service team via help@heritagepartscentre.com so they might be able to put this right for you.

Posted 3 months ago

“I ordered a part, it was available in two weeks, 3 weeks later I received the wrong part, a part for another vehicle which has nothing to do with it, after about ten exchanges I was offered a refund, without shipping costs. I ordered several items but the most important one was the first one. I wanted to save on shipping costs.Despite the supposed unavailability of the part, it remains available for order as of today.Refuses to send me the part, that it will never be put back in stock.”

Helpful Report

Posted 3 months ago

Je suis désolé pour votre expérience. Je vois que mes collègues vous ont remboursé, malheureusement la pièce que vous avez demandée en remplacement était en rupture de stock, nous vous avons donc contacté pour vous rembourser.

Posted 3 months ago

“Placed order. Goes to wrong address. Sent me email saying nes order coming. No order received. Sent 7 emails. No joy . Still no items. Nearly 4 weeks. Keep asking order number.”

Helpful Report

Posted 3 months ago

Hi there, I can see our team replied and organized a replacement order for you. Very sorry for your experience on this occasion.

Posted 3 months ago

“Bestelltes Teil weiterhin nicht erhalten!”

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Posted 3 months ago

Es tut mir leid für Ihre Erfahrungen mit dieser Bestellung

Posted 3 months ago

“Has not shipped the rims after over one and half months from ordering and payment. Is not able to tell the delivery date and does not cancel the order nor refund the payment.”

Helpful Report

Posted 3 months ago

“Made the purchase on the 29th April and as of today the 12th May I have still not received the items Total disaster I will think twice before I place an order again”

Helpful Report

Posted 4 months ago

“Ich hatte eine Windschutzscheibe bestellt, nach langer Zeit ist sie schlecht verpackt und zerbrochen angekommen. Trotz sofortiger mehrmaliger Reklamation keine Rückantwort vom Verkäufer. Und das bei 110€ Versankosten. Normalerweise sind 0 Sterne gerechtfertigt”

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Posted 4 months ago

“Poor communication”

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Posted 4 months ago

“Ordered a front & back bumper for my T4, I received the wrong front bumper. I've tried to contact you on several occassions (phone & email), to which I got told off one of your staff that you don't have a phone to make calls out to your customers. Which I find extremely poor in this day & age! My emails are not getting answered now (which it states I'd get a response within 24Hr) and I've sent others to chase up. I have now had to order the bumper from another company, as my camper is in the middle of a respray & with getting NO response from yourselves. Had no other opition! I've also had to instruct my bank to do a "charge Back", as I can't see this getting resolved anytime soon as this two bit company say they haven't got a phone.”

Helpful Report

Posted 4 months ago

“poor service took 8 days got no confirmation when it was sent no tracking information when it would be delivered box was damaged but luckily exhaustwas ok just scrapes box was left at front door probable the worst service i have had in ten years of using vw-heritage”

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Posted 4 months ago

“comunicazione e preparazione dell'ordine incredibilmente lente, acquisterò nuovamente solo se sarò obbligato.”

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Posted 3 months ago

“Item arrived faulty and have had no reply from heritage parts after 2 complaints sent”

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Posted 3 months ago

“ordine non consegnato.”

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Posted 3 months ago

“Placed order on May 6th. It is now May 26 still no shipping update or tracking number provided even though I enquired two times through contact us. Also waiting for a shipping update for another order that had 1 item on back order. Back order item back in stock. Hope it doesn’t sell out before they complete my order. No reply on contact us for an update. Unless my current orders are resolved I will not be ordering from heritage in the future.”

Helpful Report

Posted 3 months ago

Heritage Parts Centre is rated 4.5 based on 15,812 reviews