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Heritage Parts Centre Reviews

4.5 Rating 12,456 Reviews

88 %

of reviewers recommend Heritage Parts Centre

Company Reviews

Product Reviews

4.5

Based on 12,456 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 26th April 2024

Heritage Parts Centre 5 star review on 26th April 2024

Heritage Parts Centre 5 star review on 26th April 2024

Heritage Parts Centre 5 star review on 24th April 2024

Seamus Connolly

Heritage Parts Centre 5 star review on 16th April 2024

Heritage Parts Centre 5 star review on 11th April 2024

Heritage Parts Centre 2 star review on 9th April 2024

984

Anonymous

Anonymous // 01/01/2019

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inglese

“The panel itself was good I was happy with the shape etc felt it was good value. Heritage were a disaster of a company I've bought three orders off them and two of them were over a week late there's no way to contact them they send you an automated email which just ends up wasting another day of your time I will not be using them again very very disappointing service from a big company”

Posted 11 months ago

Hi Paul Thank you for your feedback. As part of our efforts to improve we review our ratings platform and I have investigated this matter. I can see that your order was dispatched 2 working days after placing it. This was due to a backlog resulting from the then recent public holidays, I am sorry. I also looked at your previous orders and would like to remind you that next day orders placed after the cut off time are treated as being ordered the following working day. Apologies for your experience.

Posted 8 months ago

“Well, we have a hard time getting parts for our 1970 1200cc engine Volkswagen. We are still waiting for a manifold. It sometimes takes 3 weeks to get parts. It's our only car. You advertise California Style VW. Good luck to anyone who tries to get parts to change the look of their car. If we had a faster shipping company and one with more inventory we would be using them. You are our only option.”

Posted 11 months ago

HI there Sorry to hear your feedback here. I have looked into this to see if we can improve our service. I can see that your order was sent out within 3 days of purchase and my colleagues replied to you within 24 hours of purchase to give you tracking information. There was a 24 hour delay with our couriers picking up items on that day, we do apologize. If you have any suggestions about our inventory or delivery options please do contact us via help@heritagepartscentre.com we are always happy to hear feedback from customers.

Posted 8 months ago

“Have not received item yet”

Posted 11 months ago

Hi Brendan Sorry about your experience, your order was sent in separate parts due to stock availability. Our records indicate that both parts of the order have been delivered but please do contact us via help@heritagepartscentre.com if you need any further help.

Posted 8 months ago

“2 star review. Not because the panel didn’t fit, it’s for the shipping cost. Outrageous for a piece that small. Says large item. Will not order from again”

Posted 11 months ago

Hi Aaron I am sorry to hear this, and also sorry that shipping costs were high. The goods are sent from our warehouse in the UK to US customers and shipping costs are governed not by us, but our courier partners. We are constantly striving to find cheaper shipping solutions for our US customers, sorry we couldn't help on this occasion. You can always email us at help@heritagepartscentre.com to ask us if there is a cheaper way of shipping, sometimes on larger orders it can be possible to try another provider for you that will be slower but cheaper.

Posted 8 months ago

“I pointed out an order problem for parts intended for a VW type 3, they answered with details for a VW type 2 and suggested a bolt where I asked for a nut to mount the battery retaining bar. There is a difference but frankly I cannot get in touch to clarify their mistake.”

Posted 1 year ago

Hi Mike Sorry to hear this. You can always email our team via help@heritagepartscentre.com to check on issues like this, I cannot see any email traffic between us regarding this order. Our team are available Monday to Friday in business hours, you will receive an answer within 2 hours for technical queries like this.

Posted 8 months ago

“I’m happy to write a review, however as of 22 April 2023..I have yet to receive the item which was ordered in January 2023. Could I please be updated as to where the item is? Thanks”

Posted 1 year ago

“Received everything I ordered, but it took seven weeks from payment to delivery.”

Posted 1 year ago

Dear Matt, Thank you for bringing this matter to our attention. I am sorry to hear that you experienced a significant delay in receiving your goods due to them being out of stock and then the additional time it took for them to be sent from the UK to Australia. Please accept our apologies for any inconvenience caused. We understand how frustrating it can be to wait for something you have ordered, and we are truly sorry for the delay. We would like to assure you that we are constantly striving to improve our stock management processes and logistics to ensure that our customers receive their orders as quickly as possible. We appreciate your patience and understanding in this matter. If you have any further concerns or questions, please do not hesitate to contact us. We value your business and hope to continue to serve you in the future. Kind regards HPC.

Posted 1 year ago

“3 weeks delivery quoted when ordered. Still not arrived 5 weeks later.”

Posted 1 year ago

Thank you for your feedback Ian. We are sorry to hear about the delay in receiving your order. We understand that it can be frustrating to be given an estimated delivery timeline of 3 weeks, and then not receive your order 5 weeks later. I can see that the order has now been completed in full and I hope everything is in order, if not please do let us know what we can do. Thanks HPC

Posted 1 year ago

“I regret to say that my order could not be taken over the phone, it is so difficult for me to order on line , I had no choice but telephone Justkampers for my parts which was done all over the telephone. I am 71 years old and not having good knowledge working online. However, I will still order from Heritage when I can get help. Please consider having a telephone order line I feel there is more people like me who have this problem. Kind regards Mo”

Posted 1 year ago

We are sorry to hear your feedback. Now that we operate via email only, we always reply to our customers within 2 hours of any online enquiry during business hours. Hope to hear from you soon.

Posted 1 year ago

“In the past I was able to contact you by phone as I’m not a computer person and the advice I got over the phone was first class , no when I order parts they don’t fit please go back to the phone instead of emails and I will buy again.🤞”

Posted 1 year ago

“I was disappointed when the kit arrived as the kit is very heavy increasing the unsprung weight, the 2 boxes were taped together making it too heavy to handle safely. Also if the two boxes were sent separately I would have been below the $1000AU extra Taxes This disc brake kit did cost me an extra$400 because the two boxes were not sent separately.”

Posted 1 year ago

“I must say that the "original parts" for VW T3 were not so original. They were even 2cm bigger so we had to cut them into pieces and weld them together. Also the quality of a new part vs an old one is massive. I'm a bit disappointed.”

Posted 1 year ago

“Been waiting 6months for a porsche 914 fuse cover still not got”

Posted 1 year ago

“The firewall kit is really poor value for money and didn't fit well. When I asked in the Q&A if there are any instructions for fitting. I was told to YouTube it! No videos available on YouTube to my disappointment.”

Posted 1 year ago

“After three weeks waiting for the product I needed two times an email to get a useful feedback regarding the shipment. The shipment was for gotten in your house. Then after two days I got it.”

Posted 1 year ago

“Sad. I use several suppliers, but Heritage were getting more and more of my business. However, after parts we needed urgently (and paid for) didn't arrive, we had an email to say that they'd been returned to them undelivered. This of course may be out of their control. No explanation, despite asking, as we are a business that has its workshop doors open all day, and are quite easy to find. AND no phone number, even for trade customers, so I had to order elsewhere as we hadn't had a reply to an email.”

Posted 1 year ago

“Gasket was damaged when it was put in the packaging.”

Posted 1 year ago

“I don't know as I have received the item yet”

Posted 1 year ago

“Still waiting on my items it’s been four weeks now”

Posted 1 year ago

“Had an issue with it and thought I could just call the NO YOU CANT CALL THEM THEY HAVE NO PHONE NUMBER NO PHONE NO PHONE NO PHONE”

Posted 1 year ago

We are sorry you feel this way. We operate via email only, but we do aim to respond on the day during working hours, which is 8 am to 5 pm UK time. Do email us and we will try our best to help with any enquiry.

Posted 1 year ago

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Heritage Parts Centre is rated 4.5 based on 12,456 reviews