Heritage Parts Centre Reviews

4.5 Rating 12,455 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,455 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 24th April 2024

981

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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inglese

“..........Ok”

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Posted 1 year ago

“A bit disappointed by the shipping follow up this time. Still have not received my parts.”

Helpful Report

Posted 1 year ago

Hi Arvind I am sorry for the delay with your order, I know my colleague has been in touch with you about delivery. As she stated, if the goods do not arrive within the timeframe Royal Mail gave us we will send a replacement order on a tracked service to you.

Posted 1 year ago

“Can’t review these as I’ve not received them as of yet . But would like to know when they are due for delivery 🤔”

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Posted 1 year ago

“Not happy I was not refunded the shipping!!”

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Posted 1 year ago

Hi Celso I am sorry to hear of your experience, and the fact the caps didn't fit your wheels. We will do better next time!

Posted 1 year ago

“Dissapointing. My order was short even though the parts showed as in stock. The part that did turn up looked like it had been opened before. Probably a return.”

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Posted 1 year ago

Hi Timothy I am sorry for the issues you've experienced. Sometimes, when stock is low other customers can beat you to the part I am afraid. We also do open part packaging from time to time to check that the suppliers have sent the correct products but I can see that it would look that way. I hope you continue to shop Heritage.

Posted 1 year ago

“All good Apart from not being able to call you as a business, and have a conversation, Called air cooled on a hope I could talk to someone, a person picked up the phone and had a conversation with me I bought the part , and more . That has to be your way forward. I don’t mean to sound belligerent . But it’s so frustrating. Otherwise good service.”

Helpful Report

Posted 1 year ago

Hi Steve I am sorry to hear you're disappointed. We have made the change to enable us to get back to customers in a speedier manner and not keep people on hold on the telephone at their expense. I do hope you come back to us in future.

Posted 1 year ago

“I made a mistake. I ordered the incorrect parts. I contacted them. I got the parts. I'm stuck with them and out $50. I may use them again. They do have a lot of parts that are hard to find. Delivery was very timely but expensive to the USA.”

Helpful Report

Posted 1 year ago

Hi Paul Sorry to hear of your experience, but I am glad that we provided a speedy service and I hope that your next experience with us is a good one.

Posted 1 year ago

“Good morning, unfortunately there was probably an error, probably in stock, the wrong item arrived, after 2 weeks I have not yet received the refund, I am confident”

Helpful Report

Posted 1 year ago

Hi Cinzia Thank you for your feedback, I am sorry for the initial error with stock. I can see that we sent you information on how to return your unwanted items, please email us via help@heritagepartscentre.com and we will investigate further for you.

Posted 1 year ago

“Ik heb besteld ding maar niet alles gekregen..”

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Posted 1 year ago

Hallo. Het spijt me voor de vertraging met uw bestelling, deze is in twee delen verzonden en ik zie dat u de rest van de bestelling op 13 september heeft ontvangen.

Posted 1 year ago

“Still awaiting my items despite being told they should be with me by the 14th Augast”

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Posted 1 year ago

Hi Sam I am sorry for the delay with your order, I can see my colleague updated you on 5th September and I can also see that your parts were sent out yesterday. I am sorry for the delay with our stock supply chain on your order.

Posted 1 year ago

“The parts are fine, have been using Heritage for over 30 years and spent thousands with them. Their current partnership with DHL leave a little to be desired a standard delivery took over a week from time of order. Heritage did very little to aid the situation all rather disappointing.”

Helpful Report

Posted 1 year ago

Hi Peter I am sorry for issues you experienced with DHL. We constantly review our service partners, so all feedback is useful to us. I hope you continue to shop Heritage.

Posted 1 year ago

“My name is Adam Coleman Hi I ordered 2 mirrors for a Vw type 2 back last year. I got sent 2 right mirrors ( if you are looking at the van from the outside) and decided to keep both and order a left mirror. I then ordered what I thought was a left mirror and I got another right mirror I then questioned it and got a part number in consultation with you guys having sent over pictures of what I had already received for a left mirror and ordered it and I got another left mirror. I now have 3 left mirrors and no right mirror? I then asked through email could I send 2 of these back to you and get a right mirror and where do I send them and what is the process, over a week later I have heard nothing? I need to get this sorted and will do what I can to make it happen please reach out and let me know the process to sort it out please”

Helpful Report

Posted 1 year ago

Hi Adam I'll escalate this this and get it sorted for you apologise for the mix up

Posted 1 year ago

“A month after placing my order for supposedly in-stock items, I am still awaiting the dispatch of a distributor cap. My poor VW beetle is gamely struggling on but is in dire need. A lack of information about my order and its status is a further issue. Having used Heritage many times in the past with excellent service, this experience is not only painful but shockingly unexpected.”

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Posted 1 year ago

Hi Andy Apologies we have had some delays from this supplier the caps are due this month and will be shipped immediately we receive them.

Posted 1 year ago

“Desperately needed the part next fay as the customer was going on holiday.Paid the eye watering next day delivery and the part didn't turn up.Postage was refunded so all good in the end apart from.moaning customer”

Helpful Report

Posted 1 year ago

Apologies we dropped the ball with your order.

Posted 1 year ago

“Item was very poorly packaged and damaged upon arrival. The whole process of trying to resolve the problem was painful... After sales service was extremely poor and communication on their part was awful.”

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Posted 1 year ago

Hi Keith Sorry your part got damaged in transit and sorry the collection was delayed. Sometimes things do go wrong but we do our utmost to fix them. I can see it's all been resolved now but apologies again hands up we dropped the ball.

Posted 1 year ago

“the hubcaps were poor quality as a matter of fact unuseable”

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Posted 1 year ago

Hi James Sorry you were not happy with your hubcaps please do get in touch so we can rectify this with you. Your feedback is valuable to us as we work hard to supply the best possible parts.

Posted 1 year ago

“Unfortunately the two parts now that you have sent me were both faulty and had to be specially up graded by a Vw specialist Terrys beetles. The water squirt yet again was permanently on. A different valve had to be put on . The parts are poorly made.”

Helpful Report

Posted 1 year ago

Hi Sarah Sorry you were disappointed with your part. I will feed that back to the technical and quality manager to review the item.

Posted 1 year ago

“Once upon a time, Heritage was my go-to for anything Beetle or Bay. Not any more! As usual, Heritage have provided me with exactly the parts I ordered, rather than what I needed. Two indicator units, which are "complete", but don't contain bulb or screws, so I ordered a pair of seals too..... which they DO come with - even though there's no mention of them, or indication in the photos. No attempt made to ask me if I really wanted two sets of course..... Also as usual, lots of parts out of stock. Not the complicated "once in a blue moon stuff" - the basic "put a van back together" stuff Sorry Heritage, you're losing my custom”

Helpful Report

Posted 1 year ago

Hi Richard Sorry if we disappointed you I will share that with our tech team to review the photos and descriptions as the supplier may have changed the spec of the item. Orders are processed automatically so there would not have been any human intervention to check if you needed 2 sets of seals but we will gladly take them back for a refund please use the form here https://www.heritagepartscentre.com/uk/returns There have been considerable supply issues in the last 2 years due to covid and breixt and these are still persisting in some cases even now.

Posted 1 year ago

“Most parts arrived as ordered but the rocker cover gasket kit did not. Instead, a second expansion bottle cap that was not ordered was charged for.”

Helpful Report

Posted 1 year ago

Hi David, Sorry is we messed up your order if you contact us via https://www.heritagepartscentre.com/uk/contact we will sort it for you

Posted 1 year ago

“After several disappointments sourcing good quality original parts from 3rd party vendors, I decided to order from Heritage Parts after seeing the name frequently mentioned on a forum. I ordered online 3 items. The ordering process went smooth and within 1 week received one of the items, the most critical I was wanting, the quality seemed ok but there was no manner to tell where it was manufactured. I called Heritage to enquire about the missing parts and was told they were out of stock and would be sent on when the new stock was in, which I found a little puzzling as the parts were generic and basic and would have expected a reasonable stock to be held by a parts supplier. The lady I spoke to was friendly and polite. The parts did finally arrive about 6 weeks later, and as Heritage advertise genuine parts from the manufacturer's factory in Germany I was somewhat disappointed to see "Made in China" on the product. Not what I was expecting. Heritage has now slipped down my list of potential parts suppliers. Needless to say, I'm not very impressed.”

Helpful Report

Posted 1 year ago

Good day, Sorry you were disappointed with one of your items. We source our parts globally and some parts are manufactured in China (some for VW themselves) You can rest assured our tech team do quality check all items we supply and we are confident they are up to the job. Thank you.

Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 12,455 reviews