Heritage Parts Centre Reviews

4.5 Rating 12,450 Reviews

89 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 24th April 2024

980

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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inglese

“Wasn't the right switch”

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Posted 11 months ago

“Good service. Poor quality part”

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Posted 11 months ago

“Not the cheapest when it comes to postage costs and you need to wait at least a week to receive your parts. Other than that, they are okay and parts seem to fit”

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Posted 11 months ago

“Incorrect part supplied”

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Posted 1 year ago

Good afternoon, Sorry to hear you think we sent the wrong part. I can see that we dispatched the parts that you ordered but if you think the wrong item was sent in the box please send us a photo of it at customerservice@heritagepartscentre.com so we can investigate and rectify this for you. Thanks HPC

Posted 1 year ago

“Speedy delivery. Thank you.”

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Posted 1 year ago

Hi Guy, Thank you for your review, can I ask why you only gave a score of 3, could we have done something better? Thanks HPC.

Posted 1 year ago

“My order arrived quickly, which I would expect after paying a king's ransom for freight. The site deceptively said it was Australian but the freight price made it quite clear it wasn't. It's doubtful I will use the site again, because if something so lightweight costs that much to ship, any heavier part probably just wouldn't be worthwhile, unfortunately.”

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Posted 1 year ago

I'm sorry to hear that you had a disappointing experience with the freight cost on your recent order. While we strive to be transparent about all costs associated with our products and shipping, we understand that the freight cost can sometimes be unexpected and frustrating. We appreciate your feedback regarding the site's country of origin and will do our best to ensure that all information is clearly displayed in the future. It's disappointing to hear that this experience may discourage you from using our site again. If there is anything we can do to improve your experience or if you have any further feedback to share, please don't hesitate to let us know. We value your business and would love the opportunity to make it right.

Posted 1 year ago

“I bought a piece of rubber. It might fit but I don’t know as I have yet to find where I “hid” the number plate light. The heritage parts centre keeps nagging me to write a review, so to make them stop bothering me I writing this even though I have not fitted the part and cannot comment on its suitability.”

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Posted 1 year ago

Hi, Thank you for your review, apologies that the automated email reminders are a bit hasty for you. I hope you find the part satisfactory when you eventually find your number plate light. Thanks. HPC.

Posted 1 year ago

“Great parts but shipping is ridiculous unless you buy over $300.”

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Posted 1 year ago

Hi Adam, I can see you have taken advantage of the free postage to the USA as your order was indeed over $300.00. Thank you for your order and I hope everything has met your expectations. Thanks. HPC.

Posted 1 year ago

“The parts are good quality, and Nothing the online personnel with whom I worked were very helpful. However, shipping costs are quite high and the items I bought were sufficient to complete only half of the job. Nothing in the product description told me that I needed to order two of the items in order to complete the whole job.”

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Posted 1 year ago

Thank you, we really appreciate your feedback.

Posted 1 year ago

“The Part we ordered was generally well built and one of them worked fine. Sadly the second one was assembled incorrectly with a part facing the wrong direction. We therefore can't use it which is a shame.”

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Posted 1 year ago

Hello. Please email us on help@heritagepartscentre.com or via our contact form on our website and we will gladly look into this further for you

Posted 1 year ago

“It’s a real shame we can’t talk to you anymore.”

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Posted 1 year ago

We are sorry you feel this way. We do aim to get back to an email within 2 hours to our customers during our working hours.

Posted 1 year ago

“Product is very good, as expected, however, yet again, carrier did the usual drive past the unit, followed by “sorry you weren’t in” text as I tried to flag her down. Very annoying having paid nearly £10 for next day delivery.”

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Posted 1 year ago

We are sorry to hear, please email us on help@heritagepartscentre.com so we could look into this further for you.

Posted 1 year ago

“Get a phone number again please”

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Posted 1 year ago

Thank you for your feedback. We will pass this to our management. At present we do operate via email only, however we aim to respond to our customer within 2 hours during our business times.

Posted 1 year ago

“Get a phone number again please”

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Posted 1 year ago

“I try not to use Heritage any more as i prefer to speak with an expert when ordering parts to make sure i have the correct items. Heritage parts loss is "Just Kampers" gain”

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Posted 1 year ago

Sorry to hear this Tim. Just to remind you that our Customer Service and Technical Support teams are online during business hours Monday to Friday and answer all questions within 2 hours. So if you wanted to ask a question about a part you'd like to order we are here and will get back to you.

Posted 1 year ago

“hi still waiting on parts .....? it was not syed that they were not in stock and would take a few months to come in and there is no phone number to ring”

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Posted 1 year ago

Hi Merlin, Thanks for the review. Sorry the items were out of stock when you placed your order. I can see that they were finally dispatched at the end of March. I hope that everything is now sorted for you but please do let us know if not. Thanks HPC.

Posted 1 year ago

“Not yet received, on back order.”

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Posted 1 year ago

Hi Hylton, Sorry to hear that you are still waiting for the Oil pump. We expect the delivery at the beginning of May, as soon as we receive we will ship it out to you. Thank you for your patience. HPC.

Posted 1 year ago

“""”

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Posted 1 year ago

“Ottimo sito , ma un call center ci starebbe da Dio !!”

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Posted 1 year ago

“delayed shipping, backordered”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 12,450 reviews